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5504 Cambie Street
Vancouver, BC V5Z3A2
Tel: (604) 321-1042
Neighbourhood: East Side


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Bad Customer Service and Inconsistency Amongst Staff Members
By chica of vancouver (36 Reviews)
Submitted Wednesday, July 20, 2011 - 3:54pm [Dine in]

This used to be my regular "go-to" coffee shop, until I received terrible customer service. It was a hot summer afternoon, and I came in to order 1 soy latte and 2 venti java chip frapps. I asked the man on cash to add an extra scoop of java chips to each of the frapps, since every other server would allow me to have that without an extra charge. Being as anal and dingy as he was, he decided to charge me 75 cents +HST ( for each of the ventis) for one very tiny scoop ( about 1/2 tsp) of java chips, even though I ordered my frapps without the base ( so I save on their syrup) and no whipped cream. I confronted him, and I told him that everyone else lets me have an extra scoop of java chips, and plus, I am purchasing $11 worth of ice, synthetic syrup, and milk (quantities in that order). The server kept on arguing with me, and I was like okay fine, do not add the extra scoop of java chips, because I am not going to spend another $2 for java chips. I called the store a day after, and spoke to the supervisor ( the manager wasn't there), and explained the situation to him. The supervisor ensured me that the manager would call me back, in which he never did. Also, whenever you go to this Starbucks in the afternoon, their jugs of milk are always empty and the counters are very sticky. If you truly want a good Starbucks experience ( if that is possible) I suggest you go to a Starbucks that actually cares about what pleases their customers, instead of making profits on selling 1/2 tsp portion sizes of their java chips.

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