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MASA Japanese Restaurant

1414 W Broadway
Vancouver, BC V6H1H4
Tel: (604) 732-0112
Neighbourhood: West Side


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Appalling customer service
By brettd of Vancouver (1 Review)
Submitted Wednesday, September 14, 2016 - 5:45pm [Dine in]

I ordered the teriyaki lunch special and a bottle of hot sake.

In spite of the fact that their menu states that the meal includes three side dishes and a miso soup, I only received some dry teriyaki chicken on rice and nothing else. I tried to be patient, but I was on my lunch break and after 20 minutes I asked for the rest of my food and my drink (I am a regular customer and order this meal all the time, so I know what is supposed to be served).

The server eventually brought me my sake, and a takeout container??

I would have tried again to explain myself, but for some reason, the sushi chefs (I was sitting at the bar) thought the situation was funny and began verbally ridiculing me in front of the other customers and making fun of the fact that I was drinking sake.

I was so angry and humiliated that I simply walked over the the cash register to pay and leave.

When I tried to explain to the woman at the cash register how angry I was at the way I was treated and the fact that I had only received half of my food, she just stared at me and made no offer to correct the situation.

I eventually paid full price for half a meal and some of the most disgraceful customer service I've ever received.

I used to be a regular at this restaurant and have written several very positive reviews about Masa online. Today I have decided that not only will myself and my family never set foot in this restaurant again, I will also be going back online and re-writing my reviews to let other potential customers know exactly what happened today.

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