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  • Food3
  • Service2.5
  • Value2.5
  • Ambiance3
  • Reviews46

Cheesecake Etc.

2141 Granville
Vancouver, BC V6H3E9
Tel: (604) 734-7704
Neighbourhood: West Side


Displaying 41 - 46 of 46 Reviews FoundSort: Useful | Helpful | Reviews | Date
Terrible Customer Service Experience!
By anhtutu22 of Vancouver (1 Review)
Submitted Sunday, November 18, 2012 - 2:37am [Dine in]

I have been a regular and happy customer of Cheesecake Etc. for 10 years. I love their cheesecake, music, and atmosphere. However, tonight was my first unpleasant experience at their restaurant.

As soon as we were seated, the hostess/waitress who took us to our seats grabbed 2 forks and literally "dropped" them on the table. She did not place each fork in front of each person, but rather dropped them together on the table. Aside from being wet, the forks sat together on the table without napkins. When she returned later to take our order, she appeared emotion-less, and in a monotone and expression-less voice, asked us what we wanted to order and "is that it?" We said no, we would like to order drinks also. Expressionless and monotone again, she said "ok." We asked her for napkins to place our forks on. She said "ok" and that was the last time we saw of or heard from her. About 15 minutes later, another server brought our cheesecakes & drinks, as well as napkins to our table. We asked if we could have a comment card and he said he'll get the manager to come over to help us. A few moments later, the manager came over, without introducing his name, asked how he could help us. We basically told him the unpleasant experience we had and all he could say was "sorry, she is new and in training. I'm sorry that you had a bad experience." That was the end of it. The manager never came back to check up on us, or even asked us how everything was, or anything.

I did not expect a 5-star service at a Cheesecake restaurant, but I expected a certain standard, and I apologize if my standards are "too high," but is it not standard to place cutlery on top of napkins on the table? As well, should the cutlery not be placed in front of the customer, as opposed to dropping the cutlery on the table in a batch like they've just been grabbed from the dishwasher (still wet) and leave on the table without napkins? The forks weren't even placed in front of us. And whether a newly trained staff or experienced staff is working or not, a smile and some form of expression from a "server" could really enhance a customer's experience, but we did not get any of that tonight. This whole experience ruined our mood and left us very upset. And to top things off, the manager did not seem genuine in listening to what we had to say. He just made excuses, told us we could leave a comment in the comment book or contact the email found through their website. In the end, he didn't even come back to check up on us.

Any employee's lack of effort or training in customer service is the responsibility of the management team, and I was quite disappointed to hear the manager say that it's because that "server was new." Overall, a place I used to really enjoy coming to with family and friends left me feeling very upset. My husband and I will not be returning to their restaurant as we do not support terrible customer service and poor standards.

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very disappointing
By tastevan of vancouver (2 Reviews)
Submitted Monday, September 29, 2008 - 9:58pm [Dine in]

This place was recommended to me so tonight my gf wanted cheesecake so I went to cheesecake etc to take out some. The place is nice, romantic and jazzy. For the cheesecakes it's another story. I tasted better frozen cheesecake from the grocery! First of all, 2 of the 3 cheesecakes were completely frozen. Is it supposed to be frozen ???? I tasted a lot of cheesecakes worldwide. This one tastes like a plain icecream (almost no difference between the chocolate and the normal). Real Cheesecake should have a crust no ? Homemade ? It seems all synthetic to me. The only real stuff is the whipped cream, the strawberry sauce is good also.
And for a restaurant called Cheesecake etc, there is not a big selection of cheesecakes.
What a disappointment!

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Atmospheric and tasty
By sometimecook of Vancouver (6 Reviews)
Submitted Saturday, February 24, 2007 - 11:02pm [Dine in]

Like being in the art bar in Florence, this place makes a few things from scratch and makes them well. Plain or chocolate cheesecake with strawberry preserves that still have firm tasty strawberries inside, french bread with butter and the yummy preserves, a tasty walnut raisin cake that is FULL of walnuts and raisins and not too sweet. I've never seen my family inhale cheesecake so fast - it's not too heavy, and not wierd, foamy, gummy or stretchy like so many lighter cheesecakes. The vanilla is not overpowering, the cheese not salty - yum!

Service was fast and friendly every time I've been there. The walnut cake seems fine for the lactose intolerant - guess they use oil and not butter, but it still tastes great.

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an authentic Vancouver Cultural experience
By ironisokratic of Kitsilano (3 Reviews)
Submitted Wednesday, January 10, 2007 - 2:28am [Dine in]

I love this spot. It's an old Jazz lounge/ dessert place that's been around for a long time and there are very few places like it anywhere. Whenever friends come into town, I take them there because it's so unique and fun.

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Great cheesecake
By pumpkin of nanaimo (5 Reviews)
Submitted Monday, September 24, 2007 - 6:58pm [Dine in]

A very family friendly restaurant. They serve a delicious bottomless cheesecake which is creamy and fluffy and a large dollop of real whipping cream. You are treated as a friend and Mike and Edith can always be coerced into singing and playing a tune on the piano.

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By Muse of Vancouver (8 Reviews)
Submitted Monday, January 23, 2006 - 9:57pm [Dine in]

The cheesecake is good, but generic. Nothing really wowed me or made me want to go back for more. The restaurant is dimly lit and seems a bit dark for a dessert restaurant. I wouldn't really recommend this as a better place to go.

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