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11700 Cambie Rd, #165
Richmond, BC V6X2C7
Tel: (604) 303-9858
Neighbourhood: Golden Village


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
BLAMES & Charges You for THEIR Mistake!
By claire_blue_skies of Vancouver (3 Reviews)
Submitted Wednesday, May 14, 2014 - 12:52pm [Take-out]

I understand it's a busy lunch hour,but that's no excuse to mess up on my order and then charge and BLAME me for it. I made it clear when I got to the counter that I wanted a Chicken Teriyaki Salad. The lady even put the chicken in the microwave!!! (as the other was putting my salad together). I got to the cashier who asked the others behind the counter in THEIR own language (Hindi?) what my order was. I assumed you knew what you were doing - you proved me wrong.

I paid and left assuming all was in order. Well, I opened my salad - there's NO CHICKEN...okay fine so I go back, I get it, mistakes happen, we all make mistakes. So I kindly line up AGAIN and when I get to the counter the same lady looks all confused. She looks in the microwave and lo' and behind there's MY chicken!!! She doesn't look me in the eyes and instead stands there confused looking from side to side. So she DUMPS the whole piece into my salad and hands it back to me. In the meantime, I get to the cashier again and this time she claims she told me my order was a "Veggie Delight" and of course I tell her otherwise so she says instead "ya ya, jus' gimme thee money". No apology from either of them. I would have happily paid the extra $2 or so had I received some apology or customer service. Where's the common courtesy??? I'm NEVER going back to that Subway!!!

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