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Big Chef Restaurant

8580 Alexandra Road, #1060
Richmond, BC V6X4BS
Tel: (604) 207-0386
Neighbourhood: Golden Village


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Worst chinese restaurant
By saturn of Richmond (3 Reviews)
Submitted Sunday, June 24, 2012 - 11:59pm [Dine in]

I phoned in at 5:00 pm to reserve a table for 6 people for 7:30 pm. When we arrived, ~7:15 am, there were empty tables available (not reserved), but we had to wait for ~20 minutes until someone actually saw us and led us to the table. By this time, I was EXTREMELY disappointed. After ~5 minutes, then we got the menu and it was thrown on the table! HOW RUDE!!! After waving for someone for another ~5 minutes, finally, a waitress with rude manners came and quickly took our order. After 45 minutes, the first dish came out (chicken in wine)!!!! In chinese restaurants, chicken are usually pre-made and just need to put sauce or quickly heat it again. Why the heck did it took 45 minutes for our chicken to come out. And chicken in wine is a COLD dish!!!!!!! And then afterwards, the next dish came out after half an hour! By that time time, I am already pissed. We asked the waitress why are dishes taking so long, and she said because most people in the restaurant are ordering hot pot foods, and there aren't enough chef to cook entrees for those who are not eating pot pot. OMG!!! What an excuse. The dishes are SMALL for the price they charge. Taste is OK, nothing special. Parking is a NIGHTMARE! We had to park on the street, which cost $$...... I will NOT come here ever again! I do recognize anyone to come here. Food is SO SO, and service is a nightmare. Expect to wait at least ~1 hour for 2 dishes to come out. We ordered 4 dishes and cost about $99.74 (include HST). I gave them $4 tips, which I thought, was generous.

If this restaurant wants to service in this area (this area is filled with good tasting restaurants), then they need to invest on hiring competent servers.

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