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Vankl604vamcouverSince July 2, 20161 Review
Average Rating
1.5 (1.3)
  • Food2 (2)
  • Service1 (1)
  • Value1 (1)
  • Ambiance1 (1)


Displaying 1 - 1 of 1 Reviews Found
Urban Gate Bar & Grill + Grocery1158 The High Street, Coquitlam
Horrible services
Submitted Saturday, July 2, 2016 - 4:02pm [Dine in]

Don't ever go there! Bad attitude and racist! The owner is a bully!!! I was there with my elderly parents watching a EURO cup game. Before I ordered I asked the waitress if they will turn on the volume for the game and she said yes and they are trying to fix it so I ordered drinks but hold off on food until they get the system fixed - who want to watch the game with no volume!?!!? 15 mins late she said their owner is coming over to fix the system. 30 mins later that owner came but said they won't be putting the volume on and he said we need to order food otherwise we have to immediately pay for the drinks and leave. Instead of being apologetic, he actually bullied us when my dad complained that the waitress tricked us into ordering drinks with promise that volume on TV will be turned on. That bully got angry and threaten to call police to kick us out - two 75+ seniors who just want to feel the vibes to watch the game in a pub. We were lied to when the waitress promised twice the system will be fixed, we were bullied when the owner threatened us, we were offended when the bully called my parents names. This is no way to treat customers. I wanted him to follow through with his threats to call the police, he tried but apparently the police won't take his complaints so he left his own restaurant with tail between his legs. This bully owner is giving his own restaurant a bad name

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