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TrippleDDDClayton Heights, SurreySince July 20, 20143 Reviews
Average Rating
1.5 (1.5)
  • Food2.5 (2.3)
  • Service1 (1)
  • Value1.5 (1.3)
  • Ambiance1 (1)


Displaying 1 - 3 of 3 Reviews Found
Denny's8855 202nd St, #201, Langley
Willowbrook Dennys - Epic Failure
Submitted Sunday, April 12, 2015 - 4:46am [Dine in]

If you were excited and waiting for the long overdue arrival of the Denny’s restaurant chain to come to downtown Langley, the wait is over. But sadly this wait comes with a huge disappointment at the new Willowbrook location.

Gone is the quick service you have come accustomed to and service with a smile. Now the wait is pretentious and long and seems as though the corporate office has decided to try and take the classic Denny’s atmosphere to the tapas, mid-level dining level. Falling very short of this goal on an epic level, its quite clear that Denny’s came to this location to try and save the previous restaurant (which they have partnered with 50/50 in the same location) failures and debts, and have decided to share the same kitchen to produce foods for two different restaurants from within one. Perhaps this is where the confusion and delays come from within the kitchen, resulting in long delays in food delivery and incorrectly made orders.

In our case (dinner for 2), our dinner order was simple. Avocado Chicken Caesar Salad for me, and Double Cheeseburger with NO onions, No pickles and EXTRA bacon, which by the way came with the option of (3) different options for cheese on your burger. To begin with, we selected the following appetizers: Cheese Sticks and Onion Rings. Lets review.

Please remember the following while reading this review, “Baby highchair seat”. We will come back to this later on in the review!


1- The deep fryer’s temperature was set too high in the kitchen resulting in burnt batter exterior and cold cheese interior. When the cheese should have been gooey warm and dripping when cracked in half, it was a solid cold piece of cheese. The cheese sticks were also provided by a professional frozen food company (GFS or Sysco), and definitely not homemade. Took 28 minutes to arrive with 5 other patrons in the restaurant.
Delivered Result: FAIL

2- Avocado Chicken Caesar Salad came with four (4) wedges of Avocado. Little bit more brown than I would have liked after being exposed to the air without proper lemon preparation, but still palatable.
The chicken was chargrilled, but not cooked evenly throughout resulting in cold spots and uneven cooking. Definitely pre-cooked and warmed on the grill to order.

3- Caesar Salad. The quantity of lettuce was more than expected, which matched the amount of dressing. Far too much dressing which left the salad unbalanced and forcing the person eating it to search for something cool to drink to ease the ensuing garlic mouth burn. You do not want to be eating this salad at this location if you have any romantic moments planned within the next 8-10hrs.
Delivered Result: FAIL

4- Double Cheeseburger with No Pickles, No Onions and EXTRA Bacon right? Guess what arrived, and remember to keep in mind there were only 5 other patrons on the Denny’s side of this restaurant which shares its location with another tapas restaurant?
Double cheeseburger WITH Onions and Pickles and NO extra bacon! Really. Com’on folks. This is what we waited for 40 minutes for? So not acceptable and the decision of never returning to this location was now made.
After calling the manager over to address the issue because our server (Kiran) disappeared and couldn't be found and never stuck around long enough to ask us if we had any problems with our order after it had been delivered, we explained the issues with our order to him. Before walking away with the improperly prepared order after waiting 40 minutes (I did say that already, but it should be mentioned again, 40 minutes!) He then turns to me before leaving and asked if my dinner tastes good? Tastes good Im thinking? Really!! I have had my order for 3 minutes and you actually think I have had the time or the inclination to begin eating my order while my companions order is being whisked away? GGgeeesh, with oversights like this, its no wonder this experience is beginning to be painful.

Five (5) minutes later, the deconstructed burger arrives back at the table with a side plate of bacon. Great fix, quick turn around time. But wait, its not over. Remember what I had mentioned about how this burger came with 3 different options of cheese? Well the option of what cheese was wanted for this burger was never asked or even provided. This oversight by the manager would match the lack of training or server had which had now asked how my dinner tasted.
Delivered result: FAIL

OK! remember that babyseat high chair I mentioned at the top of this review? Well here goes nothing.
When we were seated 70 minutes earlier and now leaving the restaurant, a couple who felt it necessary to let their crawling child roam the isles of the restaurant and visit other table (EEeewwww, dirty floors and carpet) were provided a highchair for their stay. With this courtesy, always comes its downsides. The usual food spillage and crumbs all over the floor when the child becomes bored with food for the moment or decides to have a cranky temper tantrum. No big deal and comes with the territory, not only for the patrons of the restaurant, especially Denny’s, but for the staff who then have to clean up and remove the highchair and perhaps clean the floor with a quick pass of a mop or vacuum. Apparently clean and tidy house keeping is not in the repertoire for this location. The mess, the chair and the food on the floor sat 8 feet from us for the entire duration of our 80 minute stay and not one person ever acknowledged the disarray or chose to deal with it by removing the lovely eye-candy from my immediate and very obvious view. Again, not very busy (5 patrons) and no excuse for this. It makes me nervous and makes me wonder, if the management team is displaying this type of behaviour in the front of the house, what kind of food safe practices are taking place in the back of the house and out of view by customers? Lazy is lazy no matter how you decide to manage your staff.
Desired Cleanliness Result: FAIL, FAIL!

All in all, this location is great….if it were operated correctly and professionally by a competent management team and if Denny’s put some distance from itself and the previous failed restaurant. The shared kitchen from a costs perspective is a great financial decision, and I get that. But it cant deliver the same service that loyal Denny’s fan have come accustomed too with extremely slow delivery times and subpar food orders being executed from the back of the house, supported by lazy management. Gotta pick up the pace folks. Its Denny’s, not the 4 Seasons.
Additional training to servers is required, and should also include putting someone on the pass to perform quality control on orders BEFORE they go out to the guests.
In closing, wait times are far too long, the Denny’s ambiance is missing from being the bright, dinner type atmosphere to the dark and gloomy tapas style neighbourhood pub. If you were looking for the famed style 24hr breakfast style dinner, then you ought to take a pass here. It has lots of work to do before getting there and new fresh new coat of bright paint!

Visited April 2015

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Panago Pizza7150 200th Street, #210, Langley
Location Forces You To TIP using Debit Machine for Deliveries
Submitted Friday, August 22, 2014 - 3:31pm [Take-out]

On August 20th, 2014 my wife and I ordered delivery from this location, and upon delivery at our home, the debit machine was programmed by the franchisee to force you to tip the driver. Although the location manager denies this. Rather instead offering a poor excuse about how you can work around the options provided on the PIN pad.(Funny, the delivery person said there was no workaround) None the less, its programmed in a passive aggressive way in order to confuse you and guilt you into tipping the driver over and above the $3.50 delivery charge the Panago charges and says doesn't go to the driver (Then where does it go?). We complained to the call center immediately and requested a manager from the head office to call us regarding this scam. No call was ever returned.
On August 21st, 2014 we called the call center again and asked to have a representative from Panago Head Office call us. They did not return our calls.
I then contacted News1130 and reported our story to the media. We were both interviewed for the story, and also made it very clear that Panago has not responded to our requests for a call back. Panago went on to refuse comment or return the callback request to News1130. They have never made an attempt to resolve this with us, or address how their debit card machines are programmed for confusion on purpose.
I also visited the store in person to complain, but I got the brush off and told a Business Development Officer from Panago would be contacting me to address this issue. This offer was made after I advised them we were interviewed by the press regarding this issue that very same day. The Development Office also NEVER called back as promised
On August 22nd, 2014, the entire story went public. News 1130 aired the interviews with me and my wife in its entirety. Both on their website and radio. Panago refused comment and the story sparked outrage on the News1130 website and in Vancouver.
The president of BC Restaurant and Food Services Association went on record and said "they’d be well-advised to go back to the more conventional way and return to programming PIN pads with YES tip or NO Tip, not just an option of percentage or dollar amount".
At the time of this writing, not a single person from Panago has reached out to me or my wife. Nor have they publicly commented on how their PIN pads are programmed. This would seem to be an acknowledgement of deceiving the public if they did!
If you choose to do business with Panago, make sure you observe and question your transactions. Dont be bullied into providing a tip because you feel guilted. Perhaps order from somewhere else. We will not be supporting this location any longer, or the chain until they the appropriate changes to their PIN pads so that its easy and clear to understand by all, and that you are NOT forced into providing a tip.
Thanks for reading. you can Google the story for yourself about this location.
The Pizza we ordered was fantastic.

Mark & Paula

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Chan's Palace20349 88th Avenue, #7, Langley
The Rise & Fall of A King
Submitted Sunday, July 20, 2014 - 4:54pm [Take-out]

As professional in the food industry and a full time Foodie, who hasn't experienced the feeling of finally getting home tired and exhausted, and just wanted to order food from their favorite food palace? We certainly have.

Chans Chinese Restaurant has always been our "go to" place for the quick fix of great food when we are just too darned tired to cook. My wife and I have been loyal customers for 4 years now, both as dine-in patrons, and also as take-out clients. We loved the owner, and he had a certain pizzazz with clients that always made you feel welcomed because he truly did remember all of his clients. His restaurant has been in the community for years and was very successful. Being extremely hands on, from working the cash, delivering food and even working in the kitchen because he may have been short staffed, he never let his ailing health and sometimes poor legs get in the way from making sure everyone was treated exactly the way they expected....valued!

However time has bore its scars an aches and pains, and he finally decided to retire after years of nagging from his wife and customers alike. I use the term 'nagging' in the most loving way possible. It was time for him to enjoy the fruits of his labor and enjoy life. RETIRE! Finally!

Enter the new owner. The long time present day chef of over 10 years. Taking over an empire. Excited I'm sure, and equally as enthusiastic, he had taken over the reigns from the king, who as part of the deal will stay on for 4 months to supervise the transition personally.

During this transition, my wife and I never had one of those moments of wanting to order from our 'go to' place. Nothing more than mere chance really. Finally we ordered, but just after the supervisory transition had expired. Oh oh, we saw a difference already. Lacking the luster of freshness we has com accustomed too, we were surprised when our favorite Sweet & Sour chicken balls arrived soggy and greasy. A gross disappointment to my wife to say the least. Failure #1

Then the second order a few weeks later, and the same scene repeated itself again, but this time the veggies were dated and soggy and lacking the robust flavor they had always had. More importantly, the very smart little thing they had always done over the years was cut a very tiny vent hole in the Styrofoam container containing the chicken, to allow the heat to dissipate and breath so the product didn't cook on itself and sit in a bath of grease was no longer there. That would explain the last two oversight in our previous orders.Failure #2

Ahhhhhh but alas comes the third delivery. Same food order, same results, and disappointingly, another $50.00 gone to the wayside. This time a phone call HAS to be made to complain. Enough is enough. No more being nice and understanding. The learning curve is over.

Long story short, we called and explained our issues with not only about this order, but the previous two. Calmly we explain our frustration and disappointment. We also make it known who we are and how long we have been customers, and that they are on the verge of losing our business if things didn't get fixed. We even made it known we are aware of the change in ownership and that we DO NOT want our money back, we want to see the service and quality of food fixed. I realize that the description of this call sounds argumentative, but it really wasn't.

The gate keeper who was answering the phone, failed to follow golden number 1 rule that the customer, within reason is always right. Rather than ACCEPT responsibility and provide a fresh order to us, goes into a self explanatory tirade of "Its Impossible" and explain the entire cooking process for each order. "It cant be", "you are wrong" and nobody else has complained today"! well Im sorry for that, however my rice taste like dirty tap water and has the consistency of burnt porridge! How is that my problem? Even after tempting her to try and eat it herself, she would not fix or offer to resolve the issue, preferring to take the high road through the entire 15 minute conversation.

With the sound of the dial tone fresh in her ear after we finally hung up in frustration, we have decided that we were done. After four very great years of service, and the hope that perhaps the previous owner will peak in and find this review, we are now on the prowl for a new King. Hopefully this will make its way to his eyes and or ears, and this will get fixed. After working so hard, for so many years, I sincerely hope that anyone who dares to complain about the quality of their order, doesn't come in contact with this Gate Keeper of Unreasoning @ Chans Chinese Restaurant.

In the big picture, there are plenty of restaurants to choose from. Plenty of different types of styles and nationalities to choose from who would gladly have me as a customer. Equally so, there a hosts of owners who truly do appreciate their client and patronage. Sometimes that level of service is lost when one gets too big, or they begin to think they are untouchable. As the patron, I work hard for my money, and I am certainly not paying someone else to give me this type of service at my expense.

You can choose at your own discretion if this how you expect to be treated and where you want to dine.

Mark & Paula
Clayton Heights

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