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RyanHKitsilano, VancouverSince September 11, 20161 Review
Average Rating
3 (2.8)
  • Food3 (3)
  • Service1 (1)
  • Value3 (3)
  • Ambiance4 (4)


Displaying 1 - 1 of 1 Reviews Found
Portobello Ristorante1429 W. Broadway, Vancouver
Would rate higher, but server screwed up our order and handled it very poorly
Submitted Sunday, September 11, 2016 - 4:07pm [Dine in]

Food was good, atmosphere was nice, staff were friendly. Giving this place 1 star because they screwed up our meal and handled it very poorly.

We were brought the wrong food, we agreed to eat it out of convenience, waiter thanks us and says "I'll take care of it" multiple times. We finish and say we're not interested in dessert, but the waiter brings us a tiny lemon meringue tartlets anyway and insists we eat it. Bill comes and we're charged full price for everything. I ask the waiter what he meant by "he'll take care of it" and he said "Oh I meant like a dessert or something" even though we told him many times we did not want a dessert. I pay the bill (by VISA) and the second I hand the machine back to him he says "I spoke with my manager, we'll comp your meal". "Oh you finished paying already? Come back next time and we'll do something special for you."

We will not be taking them up on that offer.

  • Food
  • Service
  • Value
  • Ambiance