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pickygirlvancouverSince February 2, 20079 Reviews
Average Rating
2.5 (2.6)
  • Food2.5 (2.6)
  • Service2 (2)
  • Value1 (1)
  • Ambiance2 (1.9)


Displaying 1 - 9 of 9 Reviews Found
Fish On Rice4361 Kingsway, #201, Burnaby
Atrocious service! Pls save your money!
Submitted Saturday, July 12, 2008 - 1:27pm [Dine in]

I've been here a couple of times for lunch. Last nite was the first time we went for dinner. And the last time ever!

We decided not to have ayce last nite. We think that might have annoyed the waitress, although we ordered a few items per person. She made it apparent that it was cumbersome to take our order. Her English was poor and she could not understand their own menu items.

By the time the waitress was finished taking our order, we found her rude and condescending. Yet we were still addressing her w/respect.

When the orders finally came, they came erratically btwn the first order that arrived and the 2nd last item that came. There was over 40 min in between.

When our sushi arrived, all the sushi was mixed up and we asked the waitress where certain rolls were. She rolled her eyes yet again and said they were all there. We then saw that the orders had been there but all mixed up. When asked why all our orders couldn't be grouped together by order, the waitress was clearly annoyed and said that it came that way.

We asked for our last item over 4 times. We had asked 4 diff waitstaff (our own waitress at least twice) to check on the order, but none came back. Finally our "waitress" came back and we told her that we didn't want the last item anymore she told us it was already ordered. We asked if it was ordered how come it hasn't come? It was sashimi, there's no cooking! She ignored us and left. She came back a minute later and questioned and accused us of receiving it already. We told her we didn't. She then had other waitstaff come by and all examined our table as if we were thieves/scammers.

Then she finally came back and then she went through all the items we ordered again and cross-checked her order screen. She finally realized that she did order the item. She admitted she had made the mistake, but never even apologized for forgetting the item and accusing us for having received the order.

Wel decided we were not going to leave any tip as we did not receive any service. We paid the bill to the penny and checked it a couple of times. We walked up to the front station so that we could give feedback on why we had not left any tip.

We asked to speak to a Manager. A waiter said that he was. We didn't believe it for a second, but was hoping he would relay our unacceptable dining experience to mgmt. While we tried to explaining our unacceptable service, a bus boy/waiter came running out to us w/ our payment in tow and said loudly that we did not pay enough. We were confused as we had checked our payment more than once so as to not give any tip.

We told them that we had paid our full bill. The bus boy started to count the money and you could clearly eyeball that we had paid in full. The "Manager" took the tray from the bus boy and started to re-count the money and realize that loonie/toonie and all that it was all there. Then we started again to say we left no tip, but that is why we asked to speak to a manager. The "Manager" then said "No tip, no need to know why" and walked away from us. We were so shocked. We have never had anyone talk to us this way, nor have we had bad service from numerous staff!

To add insult to injury, we were sure the "real" Manager, an older man behind the counter who was clearly walking around checking up on things was the one in charge and he ignored the whole scene even though we knew he was listening.

There are far too many Japanese restaurants in the Lower Mainland to give business to one that has absolutely horrendous service (as a previous reviewer had said) and to have sub-standard sushi and cooked food.

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Caffe Artigiano4359 Hastings Street, Burnaby
Does not measure up to the Dwtn, Kits and W.Van locations
Submitted Saturday, June 14, 2008 - 6:51pm [Dine in]

I was so excited that this location was built so that I did not have to head west to get good Americano. I was excited to see the location was quite spacious and resembled the ambiance of the chains. But unfortunately the similarities endedthere, the Americano here (which I had twice over a month to give it more than one chance) was very acidic and did not have the crema that I found at the other locations. On one of the occasions I also had one of their lemon blueberry muffins. It was over 2 bucks for a muffin--but it didn't even taste like much more than grainy dough. There were very little blueberries and there was absolutely no lemon essence and, on top of that, it was stale.
But the noteable was the service on one of my occasions. A friend who was with the group of us having Americanos for the first time at this location said, this tastes awful! A few of us were having Americanos so my friend told the barista as all 3 of us said it had said the Americano tasted off. The barista offered to make us each another one right away. Unfortunately...the second Americano that the barista made by hand press was not much better.

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Coral Court Szechuan Cuisine137 E 2 Street, North Vancouver
Good cheap lunch food, but service leaves a lot to be desired!
Submitted Friday, February 2, 2007 - 11:19am [Dine in]

The lunch specials are well worth it. Service can be a bit slow and hectic.

Do not try to ask for changes to menu items...they are not tolerant of changes, even if you are willing to pay extra.

The one waitress is quite friendly once you are a "regular". The owner (the one with lots of eye makeup) is not very hospitable. I have seen her been rude to other guests. She is not very accomodating. I have been less than impressed by her behaviour on many occassions!

If they do make a mistake on your order, they do expect that you take it as is. That can be annoying.

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Incendio103 Columbia St, Vancouver
It's gone donwn a bit but still worthwhile to try
Submitted Friday, February 2, 2007 - 11:13am [Dine in]

I have just gone to Incendio's recently. The last time I went was in the summer and before that it was probably a couple of years before that.

The food quality and taste seemed similar. The service and the ambiance has slid a bit.

My husband quite liked his fettucine alfredo. My calzone was pretty good. We also had the shrimp appy. That was majorly over-priced! I believe we figured out each shrimp was about $2 each. It was definitely not a $2 shrimp that we had. On top of that, the shrimp was in a creamy garlic sauce but it actually tasted like it was just blanched.

The bus boy was a bit rough around the edges but he constantly refilled my water. And for a water guzzler, I was very impressed!

The foccaccia that they offer was actually what i enjoyed the most!

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Thai Son Vietnamese4501 North Road, #201, Burnaby
Service has gone downhill...and it wasn't that strong before!
Submitted Friday, February 2, 2007 - 10:57am [Dine in]

I love the lemon grass chicken rice dishes, salad rolls and the dried noodles are good too! I don't normally order the spring rolls, but have been told by friends that do, that the spring rolls are Thai Son's downfall. It's a great place for good, fast, cheap food!

I've been going to the Thai Son on E.Brdwy for ages. It was a bit of a sketchy place, but the food was good. I was so excited when they first opened up in Bby. The place was newly renovated so the cleanliness was not sketchy! The owner was there the first month of June (I guess to make sure the new location succeeded) and the staff was aware of this and they were quite nice! (which I find unusual for casual Asian restaurants that are only known for good food and cheap prices!)

But in the last couple/few months, I've seen different staff. All the other staff are no longer there. Has this location been franchised? I wouldn't really care as a customer...but I have noticed that the staff are not friendly and they have mixed up my orders and tried to blame me (when I am a regular and order the same rotation of items)!

If you are the Owner reading this, I am letting you know that your servers are not up to par (even for Asian level of customer service)!

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South Castle120 W Esplanade, North Vancouver
Lunch is good but not consistent...
Submitted Friday, February 2, 2007 - 10:46am [Dine in]

I've gone here many times for lunch. Make sure you have an idea of what you want as no one speaks English and I am NOT exaggerating. Do not ask for explanation of menu items...ask, but don't expect anything more than the words that you have just read off the menu that you did not understand.

The cook is super friendly and nice. What he can't communicate, he tries to express with his friendliness and smiles. The waitresses, however, are some of the worst that I have even seen. Not only do they not speak English, but cracking a smile or asking for extra teeth is like pulling teeth.

The lunch boxes range from very good to ok. It really depends on the day and the number of guests they have. But, even on a day that you are there by yourself, food service takes quite a while and don't expect lunch boxes to be the same each time.

For the most part though, the food quality is good and the food is fresh and I like the friendly cook.

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Higashi West143 Chadwick Court, North Vancouver
Food is great but you'd better have time!
Submitted Friday, February 2, 2007 - 10:35am [Dine in]

I've gone here a few times for lunch. Each time the food has been good. The ebi-mayo and the seafood udonare my fav!
The food quality and presentation is really good. The portion size is a little bit on the small side and the price is a bit pricey for lunch, but at least the taste of the food makes it all worth it.

The only pet peeve is the slow service and since there isn't many servers, there is quite a bit of a wait for your food. So if you are going for lunch, make sure you have at least an hour, if not an hour and a half!

The cook is very nice and friendly and you know he is trying to hurry, but since he's the only prep person, know that some patience is required to dine here!

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Ki Sushi31 8th St, New Westminster
Decent sushi and prices, servers are another story...
Submitted Friday, February 2, 2007 - 10:23am [Dine in]

Me and my friends go here often! We love the sashimi and sushi--especially the golden California rolls! The prices are reasonable and the quantity of food is good to generous.

The ambiance is lacking and it is not in the best part of New West. The parking lot on the side of Kirin's is a site for questionnable activites!

Most of the servers are less than friendly. One of the waitresses with a long ponytail is the friendliest (comparatively). I understand Jaynedoe. We had servers be rude/roll their eyes before and cut us off when we tried to politely ask them for tea. But in those visits, we did not leave any tip. But luckily, that is not the norm!

Yet we go back because we quite like the sushi and think the food value is pretty good. But I definitely wouldn't go here for a first date, whether casual or not.

If you are someone who works for Kirin reading this, could you please let the Owner/Mgr know that it is NOT acceptable to varnish/ polyurethane your walls while there are guests eating! I'm the sure the Health Board would agree.

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Gohan Japanese Restaurant1815 Rosser Avenue, #1, Burnaby
Dwtn prices in N Bby?!
Submitted Friday, February 2, 2007 - 10:07am [Dine in]

I went here once for lunch. I had the Chicken nanban--way too much tartar sauce. If you still venture to try it, ask for the sauce on the side. And I also had the salmon tataki. Talk about over-priced! Portions are great for Weight Watchers members. My husband had a chicken teri lunch box which was 8--it wasn't great but a deal compared to my two dishes which were 17-18...before tax and tip! I don't mind paying for food that's good. But I wouldn't say the food was good, and added with the portion size, I think you can do better elsewhere!

But...I did go there again with a friend. We were short for time so we wanted to stay in the N Bby area. At nite, Gohan does look nice-ish for a N Bby sushi place. I tried the But I definitely had something else this time! I had the Chicken Locomoco this time. It was chicken atop some veggies on rice. Once again, I could have had 2 bowls of this. But at least this was a more reasonable 8. My friend had some sushi. One of the rolls was a California roll. I'm sure I have seen better looking packaged Calif rolls at Safeway!

I do want to give an honorable mention to the servers I had on both occasions. They were quite helpful explaining menu items that had no descriptions. And they remembered to fill our tea.

The owner (?) though is intimidating and stoic. I think it best that he does not help serve. He is stone-faced and not very friendly. And if he is not the owner, then he should think about considering a profession that does not involve customer service. He walks around looking for unhappy, which negates the ambiance--the one thing that I thought Gohan had going for itself!

Overall, I would only go to Gohan in a bind. Otherwise, I would take the extra 15 minutes to drive out to Robson or even W. Brdwy. Or else I'll grin and bear the ambiance of a cheaper place in N Bby...but at least walk away feeling like I had a meal, rather than samples.

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