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Jonathan SWaterloo, OntarioSince July 17, 20131 Review
Average Rating
1.5 (1.3)
  • Food2 (2)
  • Service1 (1)
  • Value1 (1)
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Displaying 1 - 1 of 1 Reviews Found
William's Fresh Cafe33 East University Avenue, Waterloo
Awful time.
Submitted Tuesday, July 16, 2013 - 8:11pm [Take-out]

I made an account to write this review.

This evening my girlfriend decided to treat the two of us to some cake following her evening class. We went to Williams and decided on what we wanted. I opted for the lemon meringue pie, but noticed one of the pieces available had the crust broken off with a piece missing, and was spilling out. She specifically (but politely) asked not to be served that piece, and received attitude from the server who took her order.

We chose to ignore that, and patiently waited for our food to arrive at our table. When it did, the piece of lemon meringue pie was in fact the piece my girlfriend had specifically asked not to receive, only it was in significantly worse shape than it was when on display. As before, the crust was broken, a piece missing, only now there was a mysterious chunk of crust embedded in the meringue and lemon curd. On top of the that, the meringue had been allowed to completely slide off the lemon curd, and the lemon curd had pooled all around the crust. It was a presentation nightmare, so I asked for a new piece. The server (this time a different guy) accepted the piece back but looked a little baffled. About a minute later he walked up to me holding the same piece saying "they're all going to turn out like that, sorry." The first server came with him to add that "she did her best," in response to the girl who had cut the pie.

Sorry, but when the piece of pie we paid for looks like a fucking mess, and you specifically ignore our minor request to not be served the messy piece, give us attitude, then mess it up even more, and basically tell us tough shit, and have to gather a posse to do so, then you're completely out of line and completely disrespectful. We were very polite about this, yet we were treated with attitude and made to feel unwelcome.

I'll never buy from this place again.

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