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inherluggageVancouverSince January 27, 20181 Review
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Displaying 1 - 1 of 1 Reviews Found
Michael's Artisan Bakery & Cafe15578 24 Avenue, Surrey
They have insulted, humiliated me
Submitted Friday, January 26, 2018 - 9:05pm [Take-out]

I cannot believe what just happened. I bought a chocolate ganache cake from this bakery but found the cake not sliceable. There was barely any sponge to hold the cake - it was 97% filled with cream, like pudding. I tried cutting two slices, but the cake just kept collapsing - it was clearly not a "cake" but a "tiramisu." I went to the store today and asked for an exchange. The owner said it was my fault the cake had collapsed; I was supposed to run the knife under hot water before attempting to slice it. I told him I had this cake many times in the past and had no trouble, and anyone could clearly see that there was only the thinnest layers of sponge to hold the cake. Th owner then said he'd give me an exchange, but he'd have to take two slices out of the new cake to compensate for the ones I'd taken. I could not believe what I was hearing. Then the daughter of the owner came and told me she'd give me a whole cake but then I'd have to pay $10 for the two slices I'd taken. I was flabbergasted. I was humiliated. I told them they shouldn't treat their customers like this, and they said they had many customers so they didn't need another one. I went to this store on every special occasion to grab cakes; I cannot believe they would treat a customer like this. They have insulted and humiliated me beyond words. I have never seen such cheap, greedy people. I will never, ever go back to this place.

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