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cmarksthespot88Vancouver, BC, CanadaSince November 30, 20161 Review
Average Rating
1 (1)
  • Food1 (1)
  • Service1 (1)
  • Value1 (1)
  • Ambiance1 (1)


Displaying 1 - 1 of 1 Reviews Found
Steel Toad Brew Pub & Dining Hall97 E 2nd Avenue, Vancouver
Will not be booking here.
Submitted Wednesday, November 30, 2016 - 4:46pm [Dine in]

Terrible service. I called to make a reservation for a party 12 to celebrate the holidays with my coworkers. The man on the phone told me that he put my name down and I that my reservation is confirmed. The next day I noticed on their website that they require a $100 deposit for larger parties which the man on the phone never asked me for. I thought it was strange so called in to verify my reservation and (as expected) they did not have my reservation nor did they not have space to accommodate us anymore. The person on the phone did not offer much of an apology except offered another day for our group of 12 (which requires EVERYONE to change their plans - these are people with family schedules to juggle around so it's not exactly easy to simply change dates). He did not seem very apologetic/embarrassed with the incompetence of his staff either. Definitely will not be booking any further after work functions here.

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