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chocolateforbasilwindsor ontario.caSince April 22, 20161 Review
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Displaying 1 - 1 of 1 Reviews Found
Take Five Bistro1068 Erie Street East, Windsor
Double booked and poor customer service from co-owner.
Submitted Friday, April 22, 2016 - 7:55am [Dine in]

We booked the back room at Take 5 Bistro ten weeks before my mother-in-law’s 80th birthday. We were told to contact the owner to make arrangements on a meal plan for our party of 20 to 25 people. Several messages were left before co-owner Cody Northgrave called us back. He agreed to e-mail an advance copy of his new seasonal menu because his current would be out of date by the time we had our party. That e-mail was never received and after several more calls to the restaurant, we finally received a voice mail from Cody informing us he e-mailed the information and were all set for the date we booked. Once again the e-mail was not received. We decided to go to the restaurant four days prior to our booking to ensure there was no issues and were informed we were listed in "the book" but not in the new booking system and that a different party was now booked in the back room. The restaurant manager informed us she showed our booking to the owner prior to him taking the new booking and she was told "we hadn't confirmed". The manager was able to get the Cody on the phone and he advised he "might" be able to accommodate us in the main room which is not what we asked for. After a heated discussion all we got out of him is "I'm Sorry". With people coming from out of town we were left scrabbling to find a new location for our celebration, "I'm sorry" doesn't cut it after the position Cody put us in.

The disappointing part is this is a locally owned restaurant that prides itself our serving locally grown ingredients which we like to support, but we will never step foot in there again. The conduct from this co-owner is beyond words...

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