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La Dolce Vita

180 Preston Street
Ottawa, ON K1R7P9
Tel: (613) 233-6239 Order Online
Fax: (613) 233-9808
Neighbourhood: Centretown West


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Worst restaurant ever
By luckwins of Ottawa (1 Review)
Submitted Sunday, September 27, 2015 - 8:40am [Dine in]

Went there with friends last night and the meal I ordered had plastic inside. I put it aside thinking it might be just one occasion and took a second and a third bite, it had the same issue. When I brought it to their attention, instead of apologizing, the owner was explaining why the plastic was inside. Apparently, it was in the freezer so they wrap the food and the new cook forgot to remove the plastic wrap before cooking. They actually asked me if I want another one instead of saying we will make you a fresh one. So of course, I returned and requested that I want a fresh piece. So while my friends are eating their meal, I am waiting for mine. When the bill came, any other fine restaurant would have most likely would have given the meal at no charge or give a discount for what happened. They billed me for the entire amount and when I brought this to their attention, the waiter (the owner's son) was really argumentative and rude and asked if I have ever worked in the restaurant as he has never seen this where the meal is free. He said it was a new cook so how is that my problem? So if it's a new cook, then all the meals should be given at a discount price to everyone since the quality is not the same. I think it was just an excuse as I only saw the owner cooking in the kitchen as it was right in front of our table. The argument with the owner and waiter went on for about 10 mins as this restaurant didn't care about customer service. They said I still got a fresh piece and ate my food. Wow with this kind of customer service, they must do really well. So I paid my bill with no tip and will never again eat there as they serve frozen food. Looked like it was bought at costco and reheated and charge their customer extensively high. The worst restaurant I have been in my life.
Also, while we were eating our food, as the kitchen was right in front of our table, noticed the owner (also the cook), while preparing the food also was tasting it as well. I had mentioned that to my friends while eating and not realizing how the end would have resulted.
I would not recommend this restaurant to anyone. Hated it!"

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