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Marble Slab Creamery

180 West Esplanade, #3
North Vancouver, BC V7M1A3
Tel: (604) 986-7522


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Watch out for the on-line order option
By EarlPearl of North Vancouver (69 Reviews)
Submitted Sunday, June 2, 2013 - 9:59pm [Take-out]

We wanted to get an ice cream cake for a special birthday boy who always says he loves the ice cream from the MSC so we went on line to check out their offerings. They have an on-line ordering option to get a cake if you place an order at least 24hrs in advance so we ordered a cake with a birthday message Friday night for pickup on Sunday afternoon. A small cake looked about right for the 6 of us so we placed the order on-line and got a confirmation email soon after.

The email says the store will call to confirm our order and if we didn't hear from them, to give the store a call. We didn't get a call back, so Sunday morning we called the store and the girl on the phone said there was no order on file. Yikes! So I asked if they at least had the type of cake we wanted and she said they had 2 in the freezer.

So off we go to get the cake and it turns out they didn't have the type of cake we wanted after all (mis-labelled or something like that). So we selected a strawberry cheesecake from the few small cakes they had left and they wrote a birthday message on it right there. So far, not impressed with the on-line ordering. The store seems to be manned by teenagers and I'm not going to give them a hard time for something best brought to the attention of a manager or the head office so we gathered up the cake and headed home.

We were very impressed with the cake...everyone loved it and it was just right for 6 people. Next time though, I'll skip the on-line ordering and call the store directly and pick it up a day in advance to be sure.

Now where's that head office email address...........

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