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Valentino's Place‎

2815 E Barton St
Hamilton, ON L8E2J8
Tel: (905) 561-3188
Neighbourhood: Grayside


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
terrible restaurant, terrible experience. Will never go again.
By foodlover86creek of Hamilton (1 Review)
Submitted Friday, July 12, 2013 - 3:55pm [Take-out]

Have been a long time customer of Valentinos, probably about 10-15 years, ordering a pizza every week. My family members as well ordering a pizza every week or so.

The most INCONSISTENT pizza you will ever order.

One week great, the next, the entire bottom of the pizza completely BLACK. One week, cheese on half the pizza, and again BURNT crust and bottom of the pizza. Discussed the issue with the manager twice handled POORLY on the last occasion. The manager stated "this is how our oven cooks the pizza" rather than apologizing and aiming to CORRECT the underlying cause. On the first occasion, the manager explained that it was a busy weekend and I understood this. On this last occasion, the restaurant was completely dead. No excuses.

Rather than trying to correct the problem, stated this was the way their pizzas are cooked.

I am a patron who is more than willing to pay their fairly expensive price for a pizza. What I am NOT is a person who is an idiot for paying an expensive price for a POORLY made pizza.

I guess you can roll the dice and then see....this could be the week your pizza is great! Or it could be the time were you bring it home to enjoy it with your family and you are embarrassed that half the toppings, the crust, and bottom of the pizza are completely BLACK.

FIND ANOTHER PIZZA PLACE fast! It is worrisome when a manager doesn't care about the quality of their product. Terrible, Terrible, Terrible experience.

They have lost not only US as a customer, but our family and extended family as a customer, all because they did not want to correct underlying issues.

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