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Le's Pho Vietnamese Cuisine & Grill

8180 11th Street NE, #848
Calgary, AB T2H3B5
Tel: (403) 259-3883


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
The Management Was Atrocious!!!
By Nicole Hall of Calgary Alberta (1 Review)
Submitted Monday, June 7, 2010 - 9:43am [Dine in]

I am of Asian descent; born and raised in Calgary. My family & I have tried several Asian restaurants in Calgary in particular, Vietnamese restaurants as it has always been our first choice of food fare. I can tell you that of all the Vietnamese restaurants we have tried in Calgary, this restaurant wins the award for the worst in terms of customer service and food portions. This occurred in early April. We both ordered Bun or Vietnamese noodle dishes which listed 3 different kinds of meat and showed generous portions in the pictures of their menu. We couldn't wait to eat and were excited to try a new restaurant. Our food arrived fairly quick but we were completely apalled by the portions. It looked like leftover crumbs of what you'd find at the bottom of a pan after you had dished out all the food. Maybe it was because we came an hour and a half before they closed. You literally had to dig through the noodles to find any meat or vegies for that matter which wasn't fresh. Each peice of microscopic meat tasted okay and was very mainstream but far from any quality Vietnamese restaurant we've ever tried. The worst part of this experience was when we tried to voice our opinion on the food, they got mad at us and told us its always been this way. We only had a couple of bites each of our dish because we wanted to show management our bowls and maybe there was some kind of mistake. No one acknowledged my attempt in trying to get waitress to see our food. She somehow knew we were not happy because she kept on avoiding my hand gestures to come to the table . After not getting a response, I got up and asked to speak to the Manager who I'm assuming was the daughter of the older man minding the till. When I showed her, she said you should of told us earlier because your bowls had already been eaten and there is nothing they could do about it. I was insulted that she insinuated that my mother & I were making this up. I told her that Ive lived here all my life and tried almost every Vietnamese restaurant in Calgary but nothing as bad as this then she freaked out right in front of the remaining customers there raising her voice at me and my 73 year old mother and my 1 1/2 year old baby I was holding. Again, we were told that its always been this way and no has ever complained. My Mom & I knew this would be a losing battle so we decided to just pay and go and then she started yelling at us waving her hands in the air for us to pay even though my Mom was holding out her debit card to pay. At one point, her father had to physically hold her back and I had to tell her to stop yelling and stop pointing her fingers for us to pay. We felt insulted that they even insinuated we wouldn't pay and we felt abused as a customer all because we were unhappy with the portion size and told them. We left starving and they still got our money out of us. I vowed to them that I would blog about how unprofessional and rude they were to us aside from their crappy portion size. So here it is. I hope no future customer will ever have to be on the receiving end of this woman's unfair and uncalled for wrath. I will continue to write about this injustice on other websites when I can because no customer ever deserves this and just when you thought you would enjoy a nice meal out. It makes you want to stay home and eat your meals.

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