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  • Food2.5
  • Service3.5
  • Value2.5
  • Ambiance3.5
  • Reviews8

White Spot

7519 Market Crossing
Burnaby, BC V5J0A3
Tel: (604) 431-5100


Displaying 1 - 8 of 8 Reviews FoundSort: Useful | Helpful | Reviews | Date
Too Busy Eating to Write Review
By doughgirl of New Westminster (47 Reviews)
Submitted Saturday, September 3, 2016 - 8:16pm [Dine in]

This is one of the busiest 'White Spot' locations my husband & I have visited. We practically eat at least one daily meal here. (Live & work nearby.) "Good food, great service" are the consistent comments I make on their surveys. I suspect the last review for this location was submitted in 2011, over 5 years ago, because guests are too busy receiving great service and enjoying their meals to write reviews.
The menu goes beyond burgers (which are one of my favorite choices) and makes one of the better waffles I have had compared to those of other restaurants. Our meal substitution requests are accommodated too.
Staff embrace Customer Service as the sole objective. Typically there is more than one host/hostess waiting to seat you so you are either seated right away or have your name recorded promptly. Servers hustle coming and going from tables, but will take time to have a brief chat once at your side.
We order some of the same dishes week after week and their presentation and flavour remains consistent.
The outside eating area is next to fields, conducive to relaxing. We prefer our favourite sections inside this spacious family-friendly restaurant.

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If only the food was as nice as the restaurant.
By hydeeho of Burnaby (182 Reviews)
Submitted Sunday, January 9, 2011 - 9:54pm [Dine in]

Can't blame the waiter for bad food. Great looking restaurant, worthy of being the flagship of BC's iconic restaurant chain. Service is not the fastest but always at a steady pace. They make you wait for a table but once you get seated you notice there are 3 empty tables so why did we have to wait.? My guess is table turnover is not a priority. For lunch I had fish and chips. Grossly over cooked. I complained to the waiter (Josh) and he immediately stated they would be replaced and to just pick at the chips. A minute later Josh returns with 2 $5.00 coupons for use at dinner time in the future. 5 minutes after that the fish and chips arrive. While it was better it was not the best. I am now wondering if this is the training center for aspiring cooks and chefs. Anyhow $35.00 for 2 lunches seems a little much. White Spot always charged more then other comparable eateries and it was always worth it until now.

This is a copy of my original review which was somehow deleted. I sure wish dinehere would not take it upon themselves to delete unfavourable reviews. If the restaurants cant take the heat then get out of the kitchen.

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Lose the "upscale" look and try to make decent food!
By lindarose of Vancouver (172 Reviews)
Submitted Sunday, January 9, 2011 - 9:28pm [Dine in]

Dined here a few days ago with the kids (age 3 and 5).

The service from the hostess and waitress was fine. Friendly, professional, appropriately attired. All good.

As for the food .... it was blah.

We ordered calamaria. They were the smallest rings I have ever seen. It was served with a chunky tsisiki (sp?) dip. It was impossible to pick up these tiny rings and dip them into the sauce. The cucumber chunks in the dip were bigger than the rings. To make matters worse, the calamaria was not hot and they were greasy. When the waitress checked on us - we explained that the rings appeared to have been deep fried at too low an oil temperature and explained the extremely small size of the rings. She was professional and advised that she would bring it to the cooks attention. She also had the item removed from the bill.

We also ordered pirate packs for the kids and burger platters for ourselves. I ordered a Monty Mushroom Burger The burgers were only okay. Again, they could have been served hotter. As I had to tend to my kids (who didn't like the relish on their burgers and I had to switch half of my bun with their relish contaminated bun) - I did not immediately notice that they forgot to put mushrooms on my Monty Mushroom Burger!!!!

The fries were a bit greasy and even the cole slaw seemed overly dressed.

It was just not particularly tasty or high end food.

This brings me to the ambiance. What is it with trying to look like The Keg?? Sure, the stone work is nice, the fireplace is nice and the high ceilings are stunning - but come on!! It is White Spot! It ain't a high end steak house - it is a family restaurant/burger joint. Personally - I think that it looks out of place - it would be like Burger King suddenly putting in a granite counter and wooden tables. The whole big decor concept is just silly.

Anyways - next time the kids need a burger fix - I will be trying other places.

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A good start!
By epicurious of Burnaby, BC (507 Reviews)
Submitted Tuesday, February 5, 2008 - 6:00pm [Dine in]

This WS location just opened up not long ago, and already, it's buzzing during the lunchtime. I finally had a chance to visit last week. The interior is very nice, comparable to other more upscale places like Earls, Cactus, etc. - but with way more lighting.

Food was good, as usual. However, I've noticed a slight increase in prices over the years. Back in the days, nothing was over $10 on the menu. But now, with "gourmet" items on the menu, a simple lunch can set you back about $20! But I guess you also pay for the nice ambiance. I had the legendary burger and substituted with yam fries. I received a generous portion of nicely spiced sticks, tres yummy!

I would have given the service a 4, had it not been for the manager(?) at the front taking debit transactions. He was a bigger guy dressed in black. Both shirt and pants were very dirty and had food remnants splattered all over the front. Not very professional.

I'd definitely return here. In fact, I'm scheduled for another lunch on Friday!

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White Spot Upscaled
By Gidge of Vancouver (93 Reviews)
Submitted Thursday, March 25, 2010 - 11:10pm [Dine in]

Food is your standard WS fare with a few added specialty items like butter chicken. Several members of the group had the Nat's Hearty Breakfast while I ventured out of the norm and ordered the turkey open-faced sandwich. Turkey was moist but it was placed on a burnt piece of toast and then drenched in gravy. Great taste, bad texture. Overall food is pretty solid and everyone seemed to enjoy their meals. Yam fries were good and not overly done.

Service: initially service started off badly because we waited almost 1.5 hours for our table, while witnessing groups who've arrived later get seated before us. Something must've gone wrong at the host section. When we finally did get seated,the server was very apologetic and passed on some freebie appies on the house. Throughout the meal, we received prompt and excellent service from the server, busser, and Manager. The great part was, we didn't need to complaint. They automatically acknowledged and amended the service error without us even needing to say a word! Now, that's service.

Value: I'm torn here. For eons WS offered excellent value for comfort food. You used to get an entire meal under $10. Now, with their move to upscale their menu, the food is about the same but you're paying 30% more. In fairness, restaurants have to change with the times and this is the direction that the industry is going so you cannot fault them. For burgers and comfort food selection, the pricing is still reasonable. Now 15 bucks for a stir fry? I think I'll pass.

Ambiance: Wow, can't believe those modern looking chandeliers are hanging in a WS. Plenty of natural lighting with wall to ceiling windows. Nice use of wood and stone work throughout. There's kind of three sections to this restaurant: back bar area, family style banquette seating alcove, and open seating in the main dining area. Mixed clientele; families, singles, young, old. No loud music and no rambunctious kids running around. A pirate pak might seem out of place in this now adult oriented WS.

How could you NOT recommend a White Spot. It's a west-coast institution.

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The décor is pretty and it has a fireplace
By foodie57 of Vancouver (21 Reviews)
Submitted Wednesday, February 18, 2009 - 7:57pm [Dine in]

Not my favourite place to come for a meal, but the family likes it. This one is in a newly developed area, and the restaurant is really upscale and nice. A fireplace makes it cozy for the winter. There’s a few comforting meals on the menu, like the beef dipper and chicken pie. Servers are young and friendly. The food is what you'd expect from White Spot, but the decor is very modern.

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Prototype Restaurant
By Love2GoOut of New Westminster (15 Reviews)
Submitted Tuesday, April 29, 2008 - 10:10pm [Dine in]

We tried the new White Spot tonight for a quick bite. We were looking for comfort food - something familiar and close to home. I ordered a White Spot classic, namely Chicken Pot Pie. I received a large "turnover" instead of the pot pie I was expecting. Unimpressive, as I do not recall a warning about this on the menu . I asked about the weird version of a pot pie I had received and the server told me this was a "prototype" restaurant that is the trial place of new creations. OK, I get that so I decided to give a fair chance to this new take on my pot pie.

The bottom of the turnover was not baked through and the filling seemed much thicker than it ought to be - perhaps to facilitate the "turnover" format rather than being in a dish topped with pastry. Our server came by very quickly after the food was delivered to ask if everything was to our liking. I explained my feelings about the pie and tried to explain the issues so she could carry them back to the kitchen (along with the dissected but 95% uneaten pot pie impostor) as constructive feedback. A new menu was whisked into my hands and I ordered another meal.

The replacement meal came out of the kitchen in record time, hand delivered by the kitchen manager who took the pot pie off the bill and comped the replacement meal. He told me my feedback would be incorporated to improve the dish in future and apologized for any inconvenience.

For something that started out kind of negative the great service from the server herself, the front end manager and the kitchen manager totally redeemed this WS location in our eyes. We will definitely be back!

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Not coming back for lunch
By Century_Dragon of Vancouver (15 Reviews)
Submitted Wednesday, April 25, 2012 - 1:32pm [Dine in]

Administrative Professional week - treated by one of the "bosses", for us two ladies at work. Hoping that we'd get something decent to eat but were very disappointed.

I ordered Orange Beef Stirfry - too sweet, noodles were limpy (not even close to how a Chinese noodle dish should be), beef was tough - only thing decent about this dish was the veggies but even that they put too little in.

Co-workers had Salmon Shitake Rice Bowl and Teriyaki Chicken Rice Bowl. Even though the presentation of their dish wasn't all that, they said that it tasted good. However, the Salmon Shitake looked like it was drowning in brown sauce, which I'm guessing was made from oyster sauce.

We ordered a Legendary Burger to go for another co-worker but the waitress did not check what she had given to us and mistakenly given a Tuscan Chicken Wrap. Co-worker wasn't happy and threw it out.

One simple word - disappointed.

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Other Locations

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3.SE Marine Drive (6.6 km)
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5.6th Street (7 km)
6.Kingsway & Knight (7.6 km)
7.Kensington Plaza (8.5 km)
8.North Road & Lougheed (8.6 km)
9.Oakridge Mall (9.6 km)
10.Coast Hotel (10 km)

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4.Starbucks (101 m)
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6.Boston Pizza (178 m)
7.Starbucks (227 m)
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10.Subway (273 m)