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5093 Canada Way
Burnaby, BC V5E3N1
Tel: (604) 540-6449


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Terrible Service
By eating good food of Vancouver (130 Reviews)
Submitted Tuesday, January 12, 2016 - 5:31pm [Dine in]

Came here about a month ago; to get a 6 inch veggie sub. I saw that they had a promotion that if you buy a $25 gift card; that you get a free 6 inch sub. I thought "Hey, that's a good deal" but was pondering and wondering if I should go for the deal (and the cashier could see that I was debating)

Anyways, I decided to go for it; and only after the $25 transaction; did the cashier tell me that they would sign a silly receipt (as opposed to just loading extra money on the gift card) stating that I could get a free 6 inch sub and it HAD TO BE AT THE STORE. After she told me that I told her I wasn't interested in the deal and to just refund the gift card (As that particular Subway is generally out of the way for the most part)

Anyways; the cashier then told me, that she could NOT refund me since transaction was done. I told her that she should had told me this information prior to selling me the gift card, as she knew I was debating.....She could tell that I was upset (no yelling or anything, but im sure she knew by my tone of voice)

Generally, I am not too hard headed and will accept an apology with effort (even if it is fake) but she was like "Oh my gosh, oh my gosh".... I know she is only an employee, and must follow company policies and procedures, but she should at least brough the manager or floor manager out of thier office to talk to me....and if they were not there; then ask me to contact them later

Anyways, went a step further (telling her I would be contacting head office regarding this) so I did.....all it got me was an apology (probably fake) and explaining the promotion to me (Which I already knew) Oh yeah, and they neglected to tell me, that the 6 inch was only good for that store

I think I will go out of my way to not come to this location again. Anyways, fair is fair,. The food is good, and they do let you use the washroom (even if you are not buying anything)

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