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Bourbon St. Grill

499 South Main Street, Unit 184D
Brampton, ON L6Y1N7
Tel: (905) 874-4928
Neighbourhood: Brampton Southwest


Displaying 1 - 2 of 2 Reviews FoundSort: Useful | Helpful | Reviews | Date
Greasy chicken, worse service
By naomip of Brampton, ON (1 Review)
Submitted Monday, December 8, 2014 - 9:55am [Take-out]

Eating at the Bourbon st grill at shoppers world Brampton was an experience I don't recommend.
I did not want my money back, I simply asked the ladies to give me a different chicken because the one they gave me was all fat deep fried in batter. I assume that to cut costs they are frying the fat of the chicken with little bits of brown fatty chicken and because it is battered, they figure customers will not notice.
I did notice and I felt insulted that they would do that. When I asked for something else I expected them to apologize and offer me something else, instead that woman was rude and basically told me too bad for you , you paid now it's yours.
It is clear to me they have been through this before , because their response was almost rehearsed, they must get complaints often.
I have never seen customer service like this before, someone is going to get sick sooner or later. I am willing to make some noise and contact the health department to look into this. I have shared my experience with several people and that day I turned 4 people away from their Kiosk, that cost them more than their new chicken they should have gave me. How stupid these business women are!
In business reputation and word of mouth is everything, too bad they don't know this because the word will get out. I told them I was going to share my experience on social media, and they said go ahead like they did.'t care. I don't think they know what social media is anyway.

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By Danidiner of Brampton, ON (2 Reviews)
Submitted Saturday, August 16, 2014 - 3:34pm [Dine in]

This place used to be good. The chicken is fatty and gross and they gave me 7 pieces of meat....I am serious, and when I asked them to please add some more....she said noooo I already gave you too much. Are you serious? I will not go here again...its in the food court at shoppers world. I was so grossed out I threw most of it out...oh ya and the green beans were all dried up. The meal wasnt worth $1....thats if you oicked around fattyluke warm meat, gross rice and shriveled beans. Horrible customer service that dont speak clear english. Nope never again for me.

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