Very unprofessional when staff stand in an area where customers can clearly hear and have a loud and lengthy argument. Very disruptive for and disrespectful of customers.
The food however is always quite good but service could be a little more pleasant and personal
I think it also extremely rude of dine in to require a word minimum!!
its to bad that this is a subway in one of the most popular parts in town because the service is sub-par.
the things this store needs to improve on :
-your staff have ear buds in well they're serving customers (they have to listen for a living)
-they never smile... never
-there is rarely any soup (the soup comes from a bag you defrost in the back sink)
-really need to check out your staff they've been coming to work baked.
- they take to long to responding to customers..the back of subway isn't a maze no one should wait 5 mins for service and "i was busy" is no excuses because the customer is first.
please review your staff.
Last night I met some friends at Prairie 360 for dinner. We were looking forward to a great evening out but, while the social aspect was great, the rest of the experience left something to be desired. The view was fabulous, I'll say that much. Although our waitress was trying to make us happy throughout the evening, service was incredibly slow. Although we arrived before 7 (and were seated immediately), we did not receive our meals until close to 10! Almost everyone had issues with their meals. Some were very salty, some were very dry. I and two others ordered the bison and prosciutto perogies. They were missing the prosciutto. The bison was incredibly bland (tasted like bland wild game) and the sauce on top seemed to be a mild Alfredo that just didn't suit the dish at all. The one redeeming factor was the caramelized onions. When the waitress asked us how we were enjoying our meals, we let her know about our disappointment. She said she's send a manager to talk to us. Shortly after she left to do that, a man in a suit came to talk to us about our meals (he seemed to have been told that we were disappointed). Upon hearing about our disappointment further (and arguing with us), he offered up to a 70% discount and then walked away, saying he'd return when we were done our meals. When he returned he asked if a manager had come to talk to us yet and admitted that he was, in fact, NOT the manager but was simply "the wine guy". By the time we left at 11:00, we still had not seen a manager. However, those of us who ordered the perogies found our meal was free (still had to pay for our drinks), and others received a discount of some sort. I do not fault our waitress (in fact I gave her an extra tip) as she was trying to make things right and give us an enjoyable dinner experience. I do fault the rest of the staff: the kitchen staff who apparently don't know how to cook and take forever to send food out, the "wine guy" (his words) who pretended to be a manager and argued with us, and the manager who didn't show up at all. I will not recommend this restaurant to anyone.