Onyx is a fresh and innovative twist on a classic steakhouse with two locations in the Lower Mainland.
My Husband and I tried Onyx last night, after cancelling a reservation at another location. We had heard a lot of buzz about this place. We had a glass of wine in the lounge while awaiting a table and had the appy saganaki - this should have been a clue as it seemed highly breaded, greasy and deep fried - far lower standard that tradition greek restaurant saganki.
We were shown to a dimly lit table along the wall with poor light and no candle. I ordered the special duck breast and my husband the sirloin steak. We added sides of yam gratin and long beans. The server had to check 3 times that the saganaki had been ours and yes we had consumed it. We waited patiently for our meal, with no bread until 2 min before our entrees arrived. My husband wasn't drinking but had to leave copious hints and ask for a water refill. The meal arrived and my duck was barely warm and very tough. The cherry reduction was sour and syrupy and didn't compliment the duck at all. The beans were also pretty cold, though crisp. My husbands steak was fair, cooked to his liking but lacking seasoning. Again we waited for the beverage refill through dinner, and I wasn't offered another glass of wine until I asked. Other tables that seemed to know servers were seated and enjoying appies and bread very quickly, so it seemed to be possible. We refused dessert given our meal and completed a comment card with our payment. There was no concern from either the manager, or server who read the card immediatley. This place is small, but I counted over 8 servers, so I don't know why there were such service issues. The growing pains should have been ironed out by now, and I can forgive some tough duck - but the lack of care and concern and overwhelmingly poor service has made me scratch this place off my list for future dining experiences.
The other night My wife and I dined at Onyx Steakhouse and Lounge. We have been to Onyx many times now and it feels like an extension of our living room, we feel it is a much welcome addition to to our area. Always from the moment we walk in the door we are treated like family and always feel very comfortable in the stylish room which is a bit of downtown chick with out the long drive. as always we relaxed on the comfy couch in the lounge for the Basil and lime gimlet which is one of several of their unique in house feature cocktails. We grazed on the original and tasty escargot combined with house mad gnocchi, mushrooms, and demi glace, as always I got extra bread to soak up every drop. we then moved into the main dining room. Our server for the night brought our drinks over for us and we relaxed in a nice big booth. After we received our menus our server let us now about features and the ever changing market fish. She was knowledgeable and answered all our questions with ease. We were left to make our choices from the a la cart menu and it seemed as always she knew just when to come back to see us. I went with the 16 oz rib steak and my wife had the 5oz petit filet. We selected our sides which are big enough for two to share, they were the Gorgonzola mac and cheese, the smashed red skin potato and some nice sauteed veggies which change every time we are there.. The steak temps were perfect again topped with flavorful sauces, different for each steak. these paired very well with the Grgich Hills cab the server paired for us. We loved the whole story of the wine maker and his history. The veggies were crisp and full of taste. We ate a leisurely pace and again our server knew exactly when to check in with us and top up that wine. Our dessert choice was the creme brulee trio which is perfect for us to both dive our spoons into which we did. Three flavors on one plate, can't go wrong there! I wrapped up with the Penfolds grandfather tawny and my wife enjoyed the pic me up coffee. the night was outstanding on every level. We are so happy that Onyx is here and will be frequent visitors to our extended family.
I was told there was a new steakhouse in Whiterock so i had to try it. My meal was not at all what i was expecting. After hearing it was supossed to be better then the keg i would have to say not. The salad my wife had was very small and lacking flavor/dressing. My appitizer was also the the same small and flavorless-tartare. I never understood why i had to order my sides seperate ,which were small and over priced, When everything i ordered could fit on my oversized plate. My steak was chewy and tasted very plain and under seasoned - fillet. My wifes was also the same.After finding out the owner was in the building and this was all acceptable food and service i would choose not to return instead i will return to the keg.
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