At Charlie Don't Surf, enjoy casual oceanside dining in a fun and vibrant atmosphere.
Not doubt charlie can't surf... He also can't run a service based restaurant either. While his hiring practices are "a la Cactus Club" he forgot to check to see if his team knows how to listen and be polite. Ooops... guess that doesn't matter to Charlie. Don't let the location fool you, the service and food is as bad as Charlie's ability to surf. Stay away.
Our dining experiance here was absolutly horrific! The slow service was a joke, 20 minutes waiting for our drinks to arrive, heaven forbide we would want to order another! Then another 50 minutes for our dinners to arrive, (we ordered an appetizer to only recieve it with our dinners). When the dinners did make it to our table, we couldn't believe the portion sizes! My puny salad for $12 was drowning in the dressing! My husband's cod & fries had only 12 fries, (yes we counted)... I shudder to think of the cleaniness of the staff as the washrooms were so dirty and even after I informed the management, no paper towels when I returned after my meal. To finish our experience, my husband suffered Food Poisoning from his meal, all night long! I called to warn the restaurant of the tainted meal, only to have the management focus on the slow service. I think their priorities are in disarray. Needless to say: WE WILL NEVER RETURN!!!
This was the first and last time I will ever go to Charlie Don't Surf. !!!! What an absolute waste of our time and money. The waiter was just horrible, and the food was skimpy portions and cold when it FINALLY came.
Our waiter was the fellow with the unkempt "surfer" kind of hair. He thought he was funny and charming, but he absolutely was NOT !!!!! I get angry just thinking about how he spoke to us last night. He spoke to us like we were idiots. His reasoning for our way tooooo late meals, was we had ordered 1 lousy appetizer and for that reason it puts the meal order way back. Are You Kidding Me Buddy????? How stupid do you think we are. I told him that right there, that that was the lamest excuse i have ever heard. He also said, yeah I can go back and yell at the chef, but its not gonna do any good. Whatever happened to apologizing to your patrons and letting them know you will do whatever you can to speed things up. We also had to ask for cutlery, and water and refills for EVERY cup of coffee. He NEVER came over once to see if the food was okay for us. I had the fish taco for 15.00, what a rip off. Without a word of exaggeration, i had 3 tiny cubes of fish on each of the 2 tacos. They were flatter than a quesadilla. Terrible, terrible, terrible value here.
I left mad and hungry, and we like to dine out frequently and we tip well for GREAT service and food, which we got neither of. I will be telling EVERYONE I know to NEVER bother wasting their time at this dump.
t was the first sunny weekend so we couldn't pass out trying out Charlie's favourite (cod & chips). The portion of cod was good ($12.95) but didn't care for the fries. Should have opted for a salad or substituted for yam fries. Definitely had better fish & chips at "Go Fish". The calamari appetizer ($9.95) was disappointing. It was essentially a bowl of crispy batter bits with tomatoes and green onions topping - really pitiful. Not knowing the area, it was nice evening on the patio under gorgeous sunshine but the food really short.
When the response to "what's the only restaurant open on New Years day on the beach?" is "Charlie Don't Surf", and the people with you say, "Oh no!!!!", you are probably doing something wrong.
The waiter hardly appeared for the 2 hours we had to endure this restaurant. Not because we wanted to and were enjoying ourselves, but because THAT'S HOW LONG IT TOOK FOR EVERYTHING TO ARRIVE. Every time we had to wave him over for him to refill our drinks, to take our order, to come back when he wasn't finished taking our orders.
When we finally ordered our appetizers 30 minutes into being there, the calimari came soggy, lukewarm, and in a small amount.
I was finished my tea for an hour before I had to flag down the waiter to get some water to drink, to which he sighed loudly, returned with a glass of tap water with no ice, and was like "There you are, a glass of our finest water" in an extremely sarcastic tone.
The food everyone had was mediocre. No one took anything home and there was a LOT left. When I asked our party of 8 what they thought of their food, no one even said "it's good". It was disappointing. The fish was soggy, the chips were cold, the pasta was less than appealing.
Me and 2 others had the Curry Chicken Penne. NEVER have I turned away food at a restaurant. This was the first time. The chicken was fatty and stringy and overcooked, the penne was overcooked, the snowpeas were brown from being steamed for god knows how long, and it's like they dumped an entire block of condensed curry mix into each bowl. It was 100% inedible. I got the manager to take it off the bill, which he didn't fight.
I was right to not want to go to this restaurant. It's always been a let down and every time I ask someone about this place, the response is usually "ewwww".
I went to Charlie Dont Surf, but I was hesitant after reading the reviews about bad service. We went and I saw no reflection of bad service anywhere. I thought the service was really good. We got a table on the Patio as requested. We had 3 drink refills without even asking for them. The appetizer came out within 10 min,. My husband had the Chicken Curry Pasta and thought it was one of the best he ever had. I had a chicken burger and it was also pretty good. We would definately go again.
Probably the worst staff that I've come across while dining out. The waitresses act as if they're doing you a favor by gracing your table with their presence. Have been there twice and both times the service was a huge let down, although the waitress we had the second time was slightly friendlier than the first, which really isn't saying too much. From the minute you walk in it's as if you're a bother to them. Most of the staff is just sitting around and its obvious none of them want to get up to seat you at a table. Our first server ( a blonde girl wearing aviator glasses) was the absolute WORST! I don't think she smiled the entire time we were there. In fact, she had a very condescending attitude that screamed :I'm better than you! well sweetheart you're not. We paid the bill via debit machine and left the tip in cash on the table. While we were paying, we entered a tip amount of $0 on the machine (we had already left it on the table) and she have the NERVE to say... "what, no tip?" After that I felt like grabbing the money we had left on the table, its not like she deserved it anyway. I could probably rant on here for a while longer, but the point is the management and/or owners need to wake up and either train their staff on how to treat customers properly or fire them. The food was decent but I think I'd rather take out and eat it somewhere else.
My husband and I went to Charlie's on the weekend it was very busy but we managed to get the last table on the patio. The hostess gave us menus, 15 mins later we still had not seen a server, I went to the bar and told the bartender we had to been helped and asked if we could order drinks from him he said he would send someone right over. Our server finally came by and dropped off waters - we told her we ere ready to order she said she would be right back - when i asked if we could order drinks she barked at us that she would be back. We drank our waters and waited for another 15 mins without seeing anyone before deciding to leave.
I'll have to agree with the majority of the reviewers here....the menu is quite limited, quite overpriced for what they're worth, none-too-friendly waitresses not knowing what to do, etc etc...
The only nice thing about this place is just the view (frankly, I think CDS has the best view of the beach than all the other restaurants on the strip), and I actually liked some of the old-timey junk that was placed around as decor.
The food was nothing special, although I did enjoy my mushroom pasta a bit. Still, I didn't think it was worth 16 bucks for a small plate of rotini mixed with some mushrooms and storebought alfredo sauce. One of my friends had the Spicy Sausage Penne, which apparently wasn't spicy at all.
Our server was a super happy blonde haired guy, and I must say he was the highlight of our stay there! He was extremely friendly, unlike the other servers who were mostly teenage/young adult girls. One waitress was talking to another about how she hated training new hireds and other unfriendly gossip. Having worked as a server myself and training others, I do understand the frustration of it all....but I really don't think that's something you should be talking about so loudly in the open, especially near a table where there's customers around.
Other than that, our glasses of water were never refilled....our other drinks that we ordered were taken away before some of us even finished it!....when I was paying my part of the bill, I asked for a certain amount of change back, but then had to ask her again when she closed her till after receiving my money. She wasn't all too happy about that...but I wasn't either, so boohoo to her.
My friends and I did leave a pretty good tip though, specifically for our waiter only. I hoped that he did get it and that it wasn't shared out with the other bitchy waitresses, but after being quite disappointed with CDS besides the fact that it always looked busy (it was our first time there), I wouldn't be surprised if it was shared after all.
My husband and I meant to go to Moni Thai Restaurant that night, but it turned out that that restaurant went out of business so we ended up at Charlie's. We figured it looked casual enough to be at a decent price range and tried their feature menu.
My husband had the baby back rib entree with roasted potatoes and vegetables and I had the salmon with risotto. It was surprisingly good and we both were satisfied with the taste and quality of the dishes.
Our curly blond-haired, blue eyed waiter was extremely friendly and enjoyed talking to us. Service was great and we went home happy that night. Too bad for Moni Thai.
Why is this place still in business? Today was a seriously nice mid-spring Saturday in April. Of course, Whiterock is pretty busy, but this isn't summer yet. We were sat at the most broken down table I've seen in BC (cheap plastic patio table from many seasons ago, all cracked and uneven on top, covered by a worn and filthy square of vinyl... they can't even get new vinyl for $4 each season????)
The waitress completely FORGOT to order a guiness for my husband even though they had quite a conversation about it. I had to go inside to ask her if she had any intention of bringing it (after like 1/2 hour!) and she had forgotten to order it. She brought out the Guinness in a frosty mug. Who is their bartender? Every bartender should know a guiness is not ice cold. Keep that frosty for somebody else.
The table next to us had ordered mussels and clams (and some other items). Eventually they were brought mussels only, so returned it. I'm not kidding you, it took them at least 45 minutes to replace that dish with the right one. They brought the other portion of their food and that was all gone by the time the new mussels came.
At our table, I finally piped up to tell our server that it was approaching an hour now, and we had no food. That seemed to help, it came about 15 minutes later. All in all it was a two hour experience for one beer, one coke and two simple fish and chips (one of their most popular dishes). You know, it was a nice day, and I wasn't in a particular hurry, but that's for me to decide, not the restaurant. Good thing we could ONLY buy one OR TWO hours parking in town... now I know why. We had just enough time for that, no walk on the boardwalk for us. I was friggin BORED by the time the food came.
SO MEDIOCRE! All about the view. Nothing more.
What a disappointment...why is this place busy? Sure the location is easy access from the parking lot but that is about it. It was busy so we thought we would try it, but what a let down. The seat and menu's were filthy and the food was so under par. You could taste that the fish was frozen and NOT fresh. The service was okay but I would definitely in no way go back. Why is it busy? A few steps up the hill and there are plenty of more places willing to deliver more.
We were told this was a good place to eat...WRONG. My burger was a frozen beef patty, (At least I hope it was beef) not fresh homemade like you would think and was not good at all. The fish & chips was slimy and half of the batter was sliding off even before it was touched.
We sat along the east side wall where the nice light is reflecting up the red wall. We took a peek in behind our seating at the light and seen some old food and a tone of dead bugs and dust. I would hope the kitchen is cleaner.
It's very crowded...... so crowded that it starts to get uncomfortable.....
Our waitress was really nice.... but seemed really pushy.
We orderd their nachos... which was burnt......
and their tomato pasta ( i forgot the real name for it ) and it seemed like they just opened up a can of tomato puree and mixed it in the over cooked pasta! It was so bland, there was no flavour at all.
Don't waste your money! I swear people who go there have money to throw away!
A group of four of us went to Charlie Don't Surf on Friday for dinner. We were told it would be a while to be seated, so we asked about an empty clean table on the patio and were told that ok, we could sit there. Great patio, great view and people watching.
However, the service is terrible. After waiting a long time to place our order, we finally received our drinks. This was the last time we saw our waitress. We asked the girl delivering our appetizers to send over our waitress as we were out of drinks. She didn't come by. When our food arrived we asked the girls delivering that to send our waitress as we would like to order some drinks. Again nothing. I flagged down another waiter and asked if a manager was available. Suddenly a round of drinks showed up "complimentary". The manager told us that the waitress was busy with the debit machine and it was a busy night. Then he said what do you do and walked away. They had empty tables on an great patio on a warm Friday night, it wasnt that busy.
We flagged down someone else to get our bill which did contain our complimentary drinks.
There are plenty of restaurants with that same view and none of the attitude like you are burdening them by being there. The food was average, we had fish and chips but the service will prevent any of us from ever going back.
While in whiterock we were looking for a place to eat...many of the patio's were full...too full actually. Charlie's was busy but was able to get us a table (rather than the 1 hour waits of the other places). Although the place itself is pretty plain the view is amazing. The food however was not so great. Our waitress of promt and very friendly. We started with the nacho's, which were okay, but when we moved on the starters we were less then impressed. The pasta was way to salty, and the chicken in the burger was very dry. I would recommend this place for drinks and nacho's only. For mains move on to somewhere else.
OK, so all I am going to say about our visit to this place is: sunny fall day, lunchtime, crowded, bad food but most memorable of all...mice running around on the floor of the restaurant! I kid you not...I barely touched my food I was so discusted. I mean I know that they have open patios but in a crowded, almost full restaurant in the middle of the day? What goes on in there at night when noone is around? eeeeeeewwwwww! I won't be darkening their door again.
Many years ago, when Uli's served the best lamb that side of the bridge, Charlie's was a fun, different, solid place to catch a lunch with friends.
I went there last week for the first time in years and was horrified at the turn it has taken. The service was cheesy and completely lacking any kind of awareness, seating us beside a table of babbling late twenty something girls talking at the top of their voices about their boyfriend's coke habits (not kidding) when there was a window side, quiet table available.
We went basic with the food as the menu was lacking creativity and reeked of bad flavor pairings so we figured it's pretty hard to screw up wings, greek salad and a beet, goat cheese salad...written as "baby beet salad with candied pecans" The "baby beets" were giant slices of canned "grown up" beets, and the pecans were tossed in there naked/raw from a bag, bitter and the most "uncandied" to be had.
The wings were frozen, pre-tossed in dressing and so poorly put together that there was one whole wing, all three parts, thrown in there.
It was the biggest waste of $35 I have had...ever.
Never to return.
So where to start?. Charlie Don't Surf is charming and warm; lots of old junk and bold colours, great patio and for the middle of winter it was somewhat busy so we figured it was a good choice.
It wasn't. Just getting a table for 4 took way too long; and the inside of the restaurant was empty. We stood there in the entrance ignored for at least 5 minutes and when they finally sat us down we didn't hear any lunch specials or drink specials. Drinks arrived and then the waiting game continued with closed menus and bored diners. I ordered the quiche made with free-range eggs and spinach salad and the calamari starter; the other people at my table had fish & chips and bruschetta.20 minutes later our calamari arrived without utensils or napkins .As we tried to flag someone down so we could eat our starter, the bruschetta (which was intended as a main and that's how we ordered it) arrived and was disappointingly small. You'd figure charging $9 would mean you give your customer more than two slices of bread with a sprinkling of toppings. Our calamari was unappealing and we were told it took so long due to being ‘made from scratch’.
Once the other mains arrived it was nothing but disappointments. The fish & chips were over-battered, greasy, tasteless and definitely not fresh. The quiche was undercooked with a soggy crust and definitely did not look or taste like it was made with free-range organic eggs (same with the pale boring hard boiled egg that topped my overdressed soggy spinach salad).
The service is definitely the reason not to go to Charlie Don't Surf; the staff look like they checked out months ago. Even the owner John brushed off our complaints by telling us 'not to make a big deal out of it' and telling us that because all his staff are students it wasn't his fault. To his credit, he did come back to talk with us and try to remedy our unhappy experience and offered to take the calamari and quiche off the bill for us which was a decent gesture.
It's nothing fancy, it's not great at anything.. but it's convenient and they have food which is edible. I wouldn't recommend taking someone there to impress them, but it's a fine place for friends. I like going there for some beers and appetizers (wings, fries, onion rings), while watching the Canucks play.
That's about it.. nothing spectacular, but it's not a bad place.
|1.||Uli's Restaurant (6 m)|
|2.||Spicer Bistro (12 m)|
|3.||CCTV Chinese Restaurant (22 m)|
|4.||Tancha Restaurant (26 m)|
|5.||Crazy Cows Ice Cream (29 m)|
|6.||Boathouse Restaurant, The (31 m)|
|7.||Jan's on the Beach (32 m)|
|8.||Shinjuku Japanese Restaurant (38 m)|
|9.||Pho Boi - A Taste of Vietnam (43 m)|
|10.||Jolly Roger, The (51 m)|