At Charlie Don't Surf, enjoy casual oceanside dining in a fun and vibrant atmosphere.
I go to Whiterock once a year so I'm not sure which restaurant is good or not. We wanted to try fish and chips so we decided on this place since other restaurants were packed and we didn't wanna wait. There were 6 of us so we sat at the back of the restaurant. We sat beside their "storage corner" which was not pleasant to see. The service was ok, I don't remember being bad, it's not outstanding either. My sibling wanted a drink so under the "virgin drinks", I ordered Pina Colada. To my surprise, they added alcohol in it, my sister is underage! Anyways, the food was average. Fish and chips was good but a lil overpriced. I guess we're paying for the view even though I couldn't see the ocean in back of the restaurant.
I'll try somewhere next time.
Not sure about this place. Dropped by Charlie's about a week ago after a stroll down the White Rock main food drag. It was interesting checking out restaurant prices, some were very expensive while other's were very reasonably priced. We settled on Charlie Don't Surf.
Our server started out real strong. Tons of personality, the chatty man, etc. but it seems like after that first impression he felt that perhaps he had done his job. He pretty much left us after that first drink order, someone else brought our meals, he didn't check on us or actually pay any attention to us afterward. The place was not busy at 5pm, perhaps he was focusing on the dinner rush.
I ordered their burger, at around 10 bucks comes with fries and a pretty good deal. I also ordered a Stanley Park Larger served in what has to be the worlds smallest beer glass. It had the Stanley Park Beer logo on it so not sure who to blame for this, perhaps the beer maker but come on Charlie that is one small beer glass. Perhaps you should do something about it like charge less.
The burger was just fine. It was a fairly large portion with a ton of crispy fries on the verge of being overcooked. The burger patty had little real taste and I suspect was frozen at one time or another. Like I say it was fine, not memorable in any way.
My dining partner ordered the seafood pot with bits of fish, crab, etc. and reported that it was very very salty.
The portion looked just fine for the 12 dollar order.
I gave an outstanding for ambiance as we sat on the patio overlooking the waterfront, very nice on a sunny day. Actually never really checked out the interior of the restaurant but it looked very dark.
Next time in White Rock I believe we'll just stroll right by Charlie's and check out one of the many other options on the strip.
My friend suggested we have dinner here while we were visiting the beach. It was my first time dining at Charlie's so I was pretty excited. The place is dark. Really, really dark. The booth we had felt like I was sitting at a booth at a night club. Haha, but it was nice! The interior is beautiful, and I loved the restrooms (mirrors-galore).
Service: Food took an extremely long time to come out. Our waitress asked if we wanted our appetizers before our mains, and we said yes. Well...the appetizers arrived at our table 1 minute before our other food came :S We had to ask for our refills for our drinks. Waitress only came back once to check on us and how the food was. And then once more to give us the bill and to collect empty plates. She was friendly though. Hostess was not very helpful when we wanted to pay our bill.
Food: Bruschetta was okay. I could have made that at home. Calamari was good. Spicy Italian Sausage Penne was.....meh. Ate about 1/3 of it. My Coke tasted like...Diet Coke?? :|
Overall, I have no idea what made me tip 15% (probably because I liked the restroom too much)... walked outta there thinking I will not come back. I think my friend liked it though.
Food was decent considering price point. The staff ruined everything. Not only do they throw a pile of silverware and napkins on the table and walk away when you order food. Worst part was when I asked for my valet ticket to be stamped and the entire staff looked as though no one had ever validated a car and asked for a voucher that the valet service clearly advertises. Took them no less than 10 minutes to find the stupid valet stamp. My blood was boiling as the staff taking a break ate and drank while casually shouting out "ugh maybe its in that drawer, ugh maybe uh its in the back, ugh". Terrible. Dear management.... pony up for some real staff pver the age of 20 with experience and keep your local (and wealthy) clientel happy.
We attended Charlie Don't Surf on a Wednesday afternoon, there was very few customers and there was lots of seating to choose from...our server decided to seat the 2 of us in a table that was really large enough for 1 person. We each ordered fish and chips (halibut), the order took some time to arrive (thought they had to go out and catch the fish) the pieces of fish were quite small and they served RE-HEATED FRIES. The premises also appeared to be in great need of maintenance and repair.
My boyfriend used to go to CDS several years ago with his buddies - just for cocktails and appies on the patio. The ambiance was great.
We now go there a couple of times a month for breakfast only. The morning fare is very good, although it is difficult for anyone to screw up breakfast. Having said that, the portion size is satisfying and tasty and the service has been friendly and efficient. They make a darn good Ceasar cocktail!
This place was a flat-out disappointment. The service was dreadfully slow and from the moment we sat down we were forgotton for 30 minutes...Yes 30 minutes! Like come on, how do you forget about a table for 30 minutes...And the worst part is that it wasn't even busy! I found the food mediocre but over-priced for what it was.
In my opinion the only positive that they have going for themselves is the ambiance. I would not return, nor recommend "Charlie Don't Surf" to anyone.
Although this is consistently one of the busiest spots on the White Rock strip, don't judge a book by it's cover. Our overall experience was so substandard that we discussed it all the way home.
For food, we ordered a few appetizers and a salad to share. The bruschetta was listed as tomato, basil, garlic, and parmasan. What arrived was dried basil mixed with tomatoes doused in mozzarella and baked. Frankly, we expected something fresh and what came out resembled something you'd pick up the frozen food aisle. The goat cheese appetizer was nothing to write home about, which says a lot considering it is typically one of my favorite treats. In a crock, it has been covered with thick mozzarella and browned, served with 8 dry pita wedges not even a garnish to make it look remotely appitizing. The caesar salad had chicken that was way over seasons, and the salad dressing (although fresh) was glopped over wilted lettuce. We even had to pull some chunks out that were spoiled. All this can be yours for 35 dollars + tip.
Our server couldn't have cared less that we had chosen to dine there. The best description of her performance was "blah" and mostly inattentive, with the exception of one soda refill.
As for value, see my previous point on food quality. Ambience is interesting, but today was a cold day, and rainy, and we ended up moving to a different table because the draft was much too chilling.
Overall, Charlies looks like it MUST be good because of the pretty cover, but the ending isn't a happy one.
As much as the patio is lovely, the food here wasn't really worth the price tag. It's pretty standard fare for a diner, but at twice the amount that I think is reasonable.
There are better places along the boardwalk to go.
In the summer on the deck with a glass of wine - if you can get service. The servers seem inexperienced and are clustered together surveying what is walking by on the street and not paying attention to patrons who might want a menu, drink, or food. Perhaps management is at fault here. To quote another submitter "it is what it is" and depending upon what you are looking for it may or may not be for you.
I had a chuckle reading the review from the person who said this was the "best" place on the strip. If it is then I might as well stay away from all of them.
Where do I start. Well how about the service. Most reviews say that it is poor. I couldn't agree with them more. It was in fact atrocious. The level of inexperience and attentiveness the servers showed resembles a fast food joint. They left us for about half an hour without checking on us. The food came at forty-five minutes in. It didn't look good and was hastily prepared it seemed. I had the crab balls served with salad. It was hardly warm and didn't taste good. The entrees are around $14. I would say if they charged $7 they would still be ripping me off.
Horrible.. never again will I visit this restaurant.
Charlie's improves more and more every time I go there. The quality of the food and the atmosphere is by far the best on the beach for the price. I live in South Surrey and go to the beach for dinner once a week. With the best deck, friendly staff and the best view of the ocean in White Rock with an eclectic decor Charlie's is my favorite stop.
I've eaten lunch here a few times over the last couple of years. The service has always been prompt and the food is pretty standard pub-style far. Today I tried the lunch special of chicken, cheese and lettuce on baguette with fries. The sandwich and fries were tasty. The drinks were okay, but even with an Entertainment coupon it seemed to be a bit pricey....I guess we're paying for the location.
Went with four other people for the first time. We ordered the crab cakes, fish and chips, and burgers and it all was mediocre at best. To put it into perspective, White Spot is 100% better (and cheaper). We won't be dining her again. The service was great and the restaurant is more than charming. But it all comes down to the food and how it tastes in the final analysis.
I have never written a review but after our experience last weekend I felt I had to say something. My husband and I frequently head to White Rock beach to spend an hour or so on a nice sunny patio but this weekend that was completely ruined but the rude staff at this restaurant!! It was very busy at all the restaurants when we finally spotted an empty table at Charlie Don't Surf. We we sat down there were 2 waiters serving our area and they just kept walking by without even looking at us. After about 10 minutes of this we were considering leaving when all of a sudden menus were thrown (seriously) onto our table. Another couple of minutes the waiter comes over with glasses of water and takes our drink order. Another 10 minutes and he rudely brings our drinks. In this time, another table became open. Another couple entered the patio and starts to head to that table. The waitress stops them and tells them that they have to head to the other door at the far end of the resturant because there is a 1/2 hour wait for a seat. What the ????? Why didn't they just tell us that instead of treating us so rudely. We would have had no problem other than the fact that it would have been nice to put up a sign at that "entrance" saying to go to the other one. We would have left right then if we hadn't already ordered. We ordered an appetizer which took about 45 minutes to arrive and was cold. By then we figured out we were being "punished". In the time we were there about 5 other groups entered to sit at an empty table but the staff was "kind" enought to let them know that they have to head to the lineup. Never again!!! What a way to ruin a beautiful day!! Hope our waiter enjoyed his 25 cent tip.
I had an absolutely terrible dining experience at CDS recently. I was there in 2009 for the first time and it wasn't impressive, but it's gotten worse since. I emailed the restaurant a few days after dining in, and it's been more than 2 weeks now....not a word from them at all.
Sent: September-04-12 9:54:47 PM
To: [email protected]
to the owner/operator/front of house manager/kitchen lead,
we had a coupon from the 2012 entertainment book so we decided to try your restaurant on aug 31 2012.
we arrived at the restaurant and was seated by a hostess within a few minutes. our server came by about 5 minutes later (too long!) with the menu.
we ordered the following:
pint of fat tug, fisherman hotpot, and halibut burger. our food did not arrive until 30 minutes later. i believe i actually saw my halibut burger was delivered to another table by a busperson/food runner, however, he was only told by the other patrons that they didnt order the burger.
the food runner took the burger back and re-appeared with it 5 minutes later along with my wife's fisherman hotpot. by then, my fries were cold and my halibut filet was lukewarm. my wife's fisherman hotpot was not fresh. actually, all of the ingredients in the hotpot appeared to be from a bag of frozen seafood one can purchase from superstore. the fisherman hotpot was also very bland and was not fresh in any ways.
throughout our dining service, our server never did once checked back with us.
upon getting the cheque from our server, i voiced concerns for the slow service and terrible food. he mentioned that he was "new". i am not quite sure what to make of his reply.
i did not feel that i should have even tipped him for such terrible dining experience, but i did anyway. i actually felt bad for him for working in this establishment with such poor training.
after payment, he did not thank us for our patronage either. I should not have tipped him at all.
I expect to hear from your restaurant via email and would like an answer for such poor service and terrible food.
I also noticed that your restaurant has been receiving extremely poor reviews on dinehere.ca. all of the reviews about the below par food and service echoed our experience last friday. please have a read at http://dinehere.ca/white-rock/charlie-dont-surf
very disappointed diners
I wish I had read the reviews on Charlie Don't Surf before coming to eat here on the long weekend because if I had known about the service this restaurant offers, I would have definitely reconsidered another restaurant. I came for lunch with the girls on a Saturday afternoon around 2pm. The restaurant was not crazy busy but there were a few tables. Our waiter (who also turned out to be the manager) showed up a few minutes later with a nonchalant attitude and boringly asked us what we would like to drink, and if we had any questions about the menu. There was no enthusiasm in his tone whatsoever, and all of us recognized his poor attitude immediately. He dropped water glasses off for us at the table, and the water tasted horrible! It tasted as if it was dirty, or not filtered. He came back to take our orders and little did we know that it would take over half an hour to make our meal. We waited and waited, and waited some more. After 25 minutes we began questioning where our food was. Being a server myself, I know it does not take half an hour to make four dishes, 3 of them being quesadillas and one sandwich. After 35 minutes, we asked him what was taking so long, and if he forgot our meal. He said he knew it had been awhile and told us he had been yelling at the kitchen staff to hurry it up. I highly doubt that because we had seen him on the floor of the restaurant the whole time, chatting away to the bartender. Our food finally arrived and one of the girls asked for a coke because we had all been starving while waiting for our food, and when he dropped the coke off, he let us know that the coke was "on the house", as if he went over the top for us, and actually WAITED for us to say "thank you". A coke costs $3, it's not much to brag about. You're a manager who's given us terrible service and a terrible attitude. We couldn't care less if the coke was "on the house" because all we wanted was the food we had been waiting so patiently for.
He didn't apologize at all for the slow service, and the food was just mediocre. My friend ordered a quesadilla that had broccoli and snowpeas in it.. which did not say on the menu. Consistency is the key to a successful restaurant and Charlie Don't Surf definitely does not have it. The servers have no manners and are not polite at all. I would recommend everyone who reads the reviews on this restaurant NOT to eat here. There are a dozen other restaurants located on the beach that I'm sure can provide you with better service and better food.
We asked to speak to the manager about the poor quality our server gave us, but it turns out our server was the manager!!! We were all appalled at the attitude of this man, and were disgusted that we even had to give our money to the restaurant for their horrendous service. He rudely walked through us without even saying "excuse me" and attended to his other tables. I wouldn't be surprised if he doesn't earn many tips with his attitude, because I would never give him a single penny.
He definitely needs an attitude check because he did not give a crap about his customers and his attitude towards us was disgusting.
This restaurant has got to have the worst service I have ever seen. The food is just mediocre, but my girlfriends and I waited over 30 minutes for our food to arrive, when the restaurant wasn't even busy! To top it off, our server spent his time chatting to the bartender instead of serving us. He was rude, and didn't apologize for the horrible service he gave us. He rudely walked through us and did not even treat us like customers.
The atmosphere of the restaurant is not bad. Very beachy and if the service and quality of the food improved, I would come back. But to the owner of this restaurant, I highly recommend you train your servers correctly and teach them some manners.
This place provide us with terrible service. Long,long wait for anyone to take our order and then another long, long wait to be served food that was not noteworhty in portion or quality. They are missing out on a great opportunity to take adavantage of a good location for their business.
Not doubt charlie can't surf... He also can't run a service based restaurant either. While his hiring practices are "a la Cactus Club" he forgot to check to see if his team knows how to listen and be polite. Ooops... guess that doesn't matter to Charlie. Don't let the location fool you, the service and food is as bad as Charlie's ability to surf. Stay away.
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