The Boathouse serves west coast fare in a relaxed atmosphere.
Reserved for a birthday party and had a good view of the ocean.
Server was very attentive and personable. Quick with cocktails but slow with appetizers and even slower with our meals. Seated at 8pm and served dinner at 10pm. Not the quickest kitchen.
All but 1 meal was excellent. The black cod was not cooked and sent back. I was pleased with the quality and quantity of my dinner; grilled salmon with shrimp and lime butter. All in all it was a nice atmosphere and we were generally all satisfied.
I suppose when its busy in White Rock you really can't be too picky about where you eat and you would consider yourself lucky to get a view seat in the Boathouse. However, if you really take close look at this location its not all that great. Service here was very slow on a relatively quiet morning. The food was pretty good, and the view is interesting, but not sufficient to make up for the fact that this restaurant ain't all that. Certainly it could be a lot more. I guess when you have a captive audience and a great view you can afford to be lazy in other departments. This location will obviously continue to survive due to the importance of location in the success of any restaurant, but it wouldn't last too long if it had to rely upon the fundamentals of good food and service like most other places. The food is pretty damned expensive for all that too.
Menu selection is not great, especially if you want brunch or breakfast. The greeter was friendly, but our server was none too friendly or helpful. Service was slow in fact - although the restaurant was nearly empty when we arrived at 11:30am on a warm sunny Sunday morning.
We asked to sit on the upstairs patio, but could NOT - they wouldn't open the patio until noon.
That makes no sense - it's a hot sunny Sunday and I can't use the patio until after noon? Mmmkayy then.
We got a window seat on the 2nd floor, then spent a long time waiting for service. We both requested some hot sauce for our eggs, she said "sure" but the sauce didn't arrive until we almost finished the meals. (Great, thanks for bringing that...) Then she says "how are the first few bites tasting"? I bit my tongue and did not state the obvious fact that we were nearly finished. (I'll remind you - there were maybe 3 other tables seated in the entire place).
Also, the "fruit bowl" that came with my eggs benny had rotten fruit, as others have also stated.
There was literally green fuzzy mould on the top of the strawberry, I can't believe that left the kitchen.
The other fruits and berries were barely edible, I left the fruit bowl mostly untouched.
The restaurant interior is looking pretty tired and dark, definitely in need of a facelift.
Will not be going back to Boathouse...
Went for lunch a few months ago at this restaurant. The boathouse is pretty well known so i expect to have enjoyable food. Especially for them to charge what they charge, it better be enjoyable food.
Sadly i was wrong. The food was only so so. Not bad as in not ateable but just too average for the price. I mean, i could walk down to the restaurant next door and get the same thing for alot less.
The one good thing that this restaurant has is awesome view of the water. But i pay to have food so we haven't gone back since and probably never will.
We were looking forward to a nice Mother's Day seafood buffet meal and we thought it would be a great idea to go down to Marine Drive and soak up the atmosphere of the beach and have a relaxing time. But we were sorely disappointed and here's why : the buffet was supposed to start at 9:30, our reservations were for 9:45, and at that time the buffet was not ready!
The buffet tables were not set up with serving utensils, half of the hot food item trays weer empty, the cold salads were just set a table, not on ice. Better use of ice would have been to have it for the salads instead of the sculpture! There were no condiments, ie: seafood sauce, butter, seafood cutlery, etc. The roast beef was a whole new experience - we've never been served the way they did and we're not even sure it was roast beef. It was more like a thick flank steak. The carving station guy GRABBED THE MEAT with his FINGERS (no gloves on) , while carving with the other hand. A one inch thick SLAB of meat was placed on my plate - and it was so long that it hung over the edge of the plate ! So the cut was definitely wrong. The meat was very tough and there was no gravy and no horse radish. My sister got the top piece of the meat that had all the spices on it, so her meat was extremely salty, dry and tough as well.
There were no side plates for our breaqd, no fanciness about the place - some tables had table cloths, some didn't. For the price we're paying, we expect a nicer decor and better over-all ambience. For desserts, they had still frozen chessecake, the cookies and squares were from Costco - nothing was home made (or at least better than Costco quality), which is tacky when the patron is paying $35 each plus $3.50 for a coffee!!
The servers were great at filling our coffees and waters, but very slow at removing our dirty plates. The bathrooms were dirty - the sink and the overall appearance of it.
To sum up, for the Boathouse, we were expecting the TITANIC, but we got the S.S. Minnow.
Title describes it all.
We had the calimari starter, salmon grill and fish and chips. The food was pretty good. It was not oily, it was seasoned properly and the fish was cooked properly. We have no complaints about the food itself HOWEVER the service was amazingly poor.
Walked in and seated immediately. Menus arrived within minutes. So far so good. Waited 20 minutes before someone took our drink order, another 10 minutes to get our drinks. Another 30 minutes before we got our food.
Interestingly, the table of 2 behind us left before ordering, (they were waiting 15 minutes before they left) and the table of 8 next to us left after 20 minutes of waiting)
It was also amazingly dirty. The "clean" table we were seated at was covered with sugar / salt. The main walkway is covered with bits of food. Wife's water glass was crusted.
Would we go back? Not for the price we paid. There is better value for money. Service is an integeral part of the dining out experience and it was truly lacking today.
We came here for the Dineout Dinner and enjoyed it. Since it was an early dinner time, the restaurant wasn't overly busy and our food came out pretty quickly and our server was doing the rounds quite often. The firecracker prawns were nice, the seafood chowder a little bland & the steaks were well done. The portions were just right for a light dinner. We weren't rushed to eat our meals and left satisfied.
I've been here in nice weather and sat on the rooftop patio for drinks and thought it was great. The other day went here for lunch on a rainy miserable day. The restaurant was essentially empty except for the tables along the window. First off I'll say the miserable day was actually quite enjoyable sitting inside staring out at the water.
The server was great at first but was quite young. I suspect this is the reason she got worse as the meal progressed. She brought 2 of our meals out but the third persons meal did not come out for about 10 minutes after. When the food did come, it was quite good. I had seafood risotto & salmon and enjoyed it. The gf had fish and chips and also enjoyed it. The food is good, won't knock your socks off, but it's the best I've had in Whiterock that isn't from a fish and chip stand.
The real reason to come is the view.
WE eat on the roof tope, great view. The service was friendly but slow The food was fresh, wel cooked. Good place o enjoy good lunch on a sunny Sunday if you at Withe Rock.
Try the seafoods, they are good. The steak was OK not impressive.
If you are going to roof top don't forgt a light jacket even if i is sunny day!
The place looks good, and the view is fantastic, but he food left me with something to be desired.
Service wise, the staff was bubbly, cheery, and laughed an my crappy jokes. They were a bit slow though, and didn't really offer much clarity when I asked for some extra information on some dishes I was interested in, and instead pushed me towards something totally different. Still, they meant well, so I smiled and nodded.
But the food itself, was "meh". It's not bad, but when you consider what you just payed, you're left feeling a bit torn. In my case, I wished I had just gone down to one of the ground level patio restaurants instead.
I have to admit I have a soft spot for this place as it brings up memories. The location is great, it's lovely seeing the view out to the ocean and with the lights along the rail tracks there is a feeling of floating in a cocoon of darkness at night.
White rock is notorious for very bad food a large part of the problem is the people working in the kitchens its usually younger kids. I would never ever eat at the bulk of the places on the strip.
However out of all of the restaurants on the strip the Boathouse is one of the better ones... I love their prawn cocktail and hot seafood dip. The portions are a bit smaller and it is a little bit overpriced for the quality, the food comes out lukewarm, but they do cook fish well and offer a large selection of fresh fish.
There is such a potential for a well-managed reasonable-mid priced restaurant serving good food on the strip unfortunately no one has managed to create one there yet.
The boathouse must be doing something right as its always full of patrons but the food can be improved.
My son and daughter-in-law arrived from out of town and I wanted to take them somewhere special for my son's birthday. My friend also joined us. I made reservations at The Boathouse, White Rock, and we arrived just prior to the reservation time. The hostess was very nice and seated us quickly by a window. Unfortunately the window seal must be broken as there was a strong draft coming through. I was freezing throughout the dinner. Our waitress eventually arrived and took our drink order. 1 glass of wine, 1 diet pepsi and 2 cocktails. She came back several minutes later with the wine, soft drink and 1 cocktail. The other cocktail seemed to be lost in space. Eventually it arrived. As one member of the party is gluten intolerant we had a number of questions for the waitress. Initially the hostess said that the Boathouse had a gluten free menu and the waitress would list off the items for us. When we asked, the waitress denied having anything gluten free. She obviously had no knowledge of what gluten free means. It is not a lifestyle preference but a medical issue that must be addressed. We found the waitress to be very rude, she had no knowledge of the proper way to serve or remove dishes from the table. We ordered one appetizer and a salad which were good. When it came time to order the main course we all ended up having steak. My daughter-in-law and my friend both said their meals were good. My son asked for medium rare in his steak and he got rare. I asked for medium rare and I did get medium rare but the piece of meat was not the best cut. I found it really hard to cut and/or chew. And I got some gristle with it. Obviously it had not been trimmed very well. When our steak knives were delivered we had to send 3 out of 4 back as they were dirty. The water glasses had spots on them and the waitress neglected to come back to check on the drinks and water until nearly the end of the meal. I had advised the restaurant when I made the reservation that it was my son's birthday. At the end of the meal the waitress delivered a dessert to my son with a sparkler on it. The sparkler was the best part. He took one bite and said he would not eat the dessert as it was coffee flavored and had nuts on it. With all of the allergies out there, why wouldn't the restaurant either check with me when I made the reservation or check when she was going to get a dessert for him to see if he had any allergies. What was supposed to be a very special evening (as I only see my kids once or twice a year if I am lucky) turned out to be a terrible night. I will never return to The Boathouse in White Rock and I will advise everyone I know of how awful the service was. I did leave a tip (the bill was $192.00) but only because I did not want to penalize those working in the back of the house as the cooking was reasonable. The restaurant was not busy at all last night (Sunday night) so I fail to understand why the waitresses were so slow. They had time to chat in the back hallway when they thought no one was looking. Overall impressions: too pricey, no value, rude and uneducated staff, and the waitress was not willing to get any information for us.
This was my second time visiting the boathouse, as I usually only make the drive for special occasions. Being a long weekend I had full expectations that most restaurants would be full and most were, including the Boathouse. My friend and I arrived and to our surprise there was no wait to be seated, however, the first girl who was asked to seat us by the hostess gave a rather rude and impatient "yeah, okay!" before buggering off without us, but no harm was done as the hostess apologized and found someone else to seat us promptly.
Here begins the questionable service... Initially, my friend and I were greeted by a waitress right away for our drink order. Unfortunately no drink specials were suggested and we hadn't even had a moment to glance at the drink menu, I was simply told they have great cocktails. Anyways, we both requested a couple minutes to look over the selections. After about 3-4 minutes we had closed our menu's having reached a decision, however, our waitress was no where to be seen in the restaurant...
There were several other tables around us being waited on, however, making eye contact with any one of them was actually IMPOSSIBLE. I counted 7 different servers on the floor, and the floor manager, whom we also tried to flag, but not a single one of them acknowledged us. It's rather ironic, being a server and bartender myself, to see how a mature aged staff and floor manager all ignore a table of two, spending an average of 65-70$ to dine there...so 15 minutes pass and I spot our waitress emerge from the back, wonderful right? we can order now? Not even close, our own waitress actually passed us over 3 times, serving other sections before making her way back to us, despite our unimpressed expressions and body language, no apology for the wait was given.
Assuming she was taking a break, another server should have her tables covered while she is M.I.A...especially the manager, if all other servers are occupied, although, they were not. Many had time to stand around casually...talking to each other...among dining guests...for over 5 minutes...while we waited to order -___- I don't no what that is about, but it's totally unacceptable.
Back to our actual serving experience. Our waitress, took our drink and food orders as though nothing had happened, no friendly expressions were given, not even a "good choice" or "I will place your orders right away and grab your drinks!" actually...nothing. It was *nod* *another nod* "and for you?" *nod* and disappears.
While my friend and I waited on our drinks which took about 5-8 minutes for just a beer and mojitto, I happened to notice several tables that were not bused, I counted 8 at the time. Meanwhile, the servers stood and conversed, or walked around, staring blankly ahead. The manager began to clear some tables himself before getting on his servers asses about it, however, it managed to take them all over 20 minutes to get the tables cleared and reset.
Our server managed to keep up her disappearing act, as the manager who actually was polite and friendly with guests, brought us our food, but not once were we approached with a refill on our water, nor were we asked if we would like any more to drink. This may have been because, after taking our order our waitress never returned to us.
The food, in my opinion was delicious, I had the Northwest Seafood Pasta; the scallop was cooked perfectly, unfortunately there was only one. The Salmon was also tender and delicious, the clams were perfect, and the sauce was one of the best I've had. My only criticism would be that there should be a bit more seafood with the pasta for 23$ a plate, but over-all I licked my plate clean. My friend chose a rather pricey item, the Aahi Tuna which was 30 some odd dollars a plate. He was disappointed in the portion size, a tuna steak atop a small portion of white rice and two poached leaves of bok choy to garnish. He gave the dish about a 3 out of 5.
Once were were finished, the manager once again came to clear our dishes, but again no drinks or desert were suggested. No one came to deliver our bill despite our card being displayed on the table. Eventually we decided it was better to just go pay at the front rather than to wait for service that would never come.
Even though we had a considerably terrible dining experience with the waits, and no real service, the food made up for a lot of it, but not all. Our bill was about 80$ and the tip we gave really wasn't earned or deserved and it's unfortunately to see servers descriminate between large and small tables as well as guests who appear to have more money to spend therefore they receive more attention. Such a shame.
Today I took a girl that I volunteer with to the Boathouse in White Rock as a treat. We went to the roof top patio as she has never been and I wanted her to enjoy the experience. We were seated right away and from then on nothing went well. After waiting for 10 min (and watching new arrivals get served right away) I finally had to go and ask if we had a server. One came by apoligizing saying our waitress must have missed us and took our order. When our meals came, our salads we asked for were fries, and the cod was halibut. Needless to say we had to pay an extra $5 per meal for halibut, even though it was not what we ordered. When I asked about the bill indicating we ordered cod not halibut (yes many say they enjoy halibut better but I prefer cod), we were told that the other waitress must have made a mistake (again)...and it was halibut we ate so it is what we have to pay for and they were not willing to make any adjustments. So after paying over $50.00 for 2 meals and one soft drink we left feeling disapointed. Next time we will go to one of the smaller fish n chip restaurants. While the view is not as good, the service and food is much better. I felt aweful as this was a treat to her, and it turned out to be a disapointment.
Where to begin....
After a bad Boathouse experience years ago I hadn't been there in some time. I decided to give them another try for their weekend brunch and it was a good eggs benny - so I decided to call up and make a reservation for my birthday during Lobsterfest. Well it all goes downhill from there. I called the in the afternoon to confirm that I had a reservation that evening, as when I made it (with the manager) she was very abrupt on the phone and hung up before I was finished talking. It turns out a reservation was never even made, and some things had to be shuffled around last minute to fit us in. Strike one!
Those of us who ordered lobster tails started to notice that they weren't cooked properly, I was one of them. So they were sent back. By the time we got our replacements everyone had finished eating so I asked them to just put them in a to-go box instead. Well when I got home, I realized that once again the tails were raw. I will add that the server did not offer anything to us (like a price reduction on the bill) for this issue, they did however give me a free drink, whether that was for my birthday or lobster shortcomings I don't know. Hardly made up for it though.
And the worst of the worst, was when we decided to try them out one last time, again at weekend brunch. This was so bad we actually considered walking out without paying the bill. I asked the server if the prime rib hash was thinly sliced as I don't usually eat prime rib, she said it was so I thought i would give it a try. When I got the dish, which was $16, it was a bowl of gravy with tons of mushrooms (which was not listed on the menu, I don't like mushrooms) and lots of cubed pieces of fatty, tough, prime rib meat that seemed like it was old. I mentioned to the waitress that mushrooms weren't listed on the menu, which was 75% of the dish. She said nothing and wandered off.
We were clearly done eating, and watched the waitress walk past and serve everyone else yet totally ignored us as we waited for the bill. Meanwhile, I was angry looking at the "fruit bowl" that came with breakfast. If only I had a picture! All the fruit was rotten. Blueberries shriveled up to basically nothing, the rasberries were mush, more like jam. I couldn't believe that a chef/cook would put that on a plate and serve it. We both had rotten fruit, not just one - and it was the entire bowl too. So I flagged over the dismal waitress and suggested she show that to the manager and said it was unacceptable to serve this. No apology, nothing. She just took the plates and walked away without saying a word.
At that point we both felt we should have left, and not looked back. They didn't deserve $50 for that disgrace of a lunch. And of course, nothing had been taken off the bill for these problems.
Crap service, crap food, with ridiculous prices sprinkled on top. The ONLY thing that place has going for it is the location and view, but I will never be going there again for that alone.
The boyfriend and I were craving oysters and decided to drive down to take advantage of their Happy Hour. We were greeted by a friendly server and bartender who told us to sit where ever we'd like. We ordered 14 shucks of local oysters, yam fries and hot drumettes and the server confirmed it. When asked about the drink specials, she just pointed to the menu and said, "it's right HERE." Despite being the only couple downstairs, service was extremely lacking. The server and bartender was very engrossed in their conversation to pay any attention to us. It took about 20-25 minutes for our appies to show up, and even though the server repeated what I asked, our drumettes were missing. She did a check back around 15 minutes later but did not fulfill my near-empty glass of water. At this point, I was annoyed, and told her to not even bother with the drumettes, to which she asked, "oh you ordered them? Sorry." I don't get what's so hard about writing down orders; she clearly heard what I said.
The oysters were nothing special, but the two dipping sauces were tasty. The yam fries were too salty and soggy.
I'm very disappointed in this dining experience and since the server looked a young, I didn't want to point out her faults, but she needs to tone down her attitude. We didn't give her a large tip and her anger showed as she rudely scowled at us and didn't say bye as we left.
If you expect to get a nice treat of lobster at the much advertised Lobsterfest, don't waste your time. We ordered the steak with Jamaican stuffed 1/2 lobster. The lobster tail had no lobster in it, but was emptied and was filled with a bland risotto and a couple of shrimp. Since when did risotto become Jamaican? The potatoes were bland as well. The only thing good was the steak which was tender and cooked to perfection.
For the price, you would think that you would get all the lobster from the tail.
If you want lobster maybe consider ordering a whole lobster instead. Although last time we attended lobsterfest the lobster was over cooked and very tough.
Wow is all I can say & not in a good way. After having been impressed by the other locations, my partner & I thought spending an afternoon @ The Boathouse White Rock for their Appy Hour specials would be a sure thing for satisfaction. We were wrong. Our first red flag was not being able to find a clean table inside forcing us to find seats outside on the deck. The "specials" were not so special- much smaller portions then usual & really only memorable due to our disappointment. Food: Yam fries a bit soggy, tiny portion. House salad does not live up to it's $10 price tag-wilted bagged spring mix w/ a few craisons. Chicken wings-greasy. Bucket of Shrimp~really should be called bucket of ice w/ shrimp. Service: Hard to find, lazy & uninterested in our comments. Ambiance: The view is fabulous~but marred by the lax in cleanliness of the interior. Value- 4 tiny appy specials + 2 drinks = bill over $50 leaving us hungry for an early dinner.
3:30 on a weekend and we decided to give it a chance based on our wonderful past experiences at the Boathouse restaurants. Make no mistake, this one is "night and day". Suckered into the "Appy Hour" the first thing we noticed were the tables hadn't been wiped down. Service was slow even though the restaurant only had a few patrons. I ended up arguing with a server over grey moldy spots on my girlfriend's asparagus (in her Spicy Ceasar) after being told it was part of the pickling process. The server replaced the drink but it honestly never should have been argued in the first place. After we finally got our food (it had accidentally gone to another table) the fries were only 3/4 full in the cone. When I questioned the server I was told this was "appy size". Apparently their deals during Appy Hour meant smaller portions. I questioned the server on my small salad and was told this was the half-size portion, even though I didn't order that and didn't see it on the menu.
At least the shrimp bucket was fresh and I enjoyed the horse radish cocktail sauce but it was basically a lone candle in a sea of blackness.
Met up with a bunch of friends for some drinks and steaks on a Saturday. We sat at the lower level/pub part of the restaurant. We've been individually a few times over the years, one of my friends used to go weekly and used to really enjoy the Boathouse... well no longer.
First we got a round of wings and I don't know why they changed the flavour since they used to be great, but the new peanut satay sauce is just downright terrible. Flavour was overbearing, didn't even want to eat the ones my friends couldn't.
For the main course each had a steak or prime rib. The cut of the baseball steak was appalling with a lot of connective tissue right through the middle. The prime rib had huge chunks of fat. When I get a prime rib or steak of course I expect a bit of gristle of fat on the side... but not 20-30% of it.
My other friend asked for a bit of crumbled crab on top of his steak, maybe $5 extra, instead they put an entire half crab on top for $20. Would've been nice for the server to perhaps clarify what he would be getting beforehand since that was not what he wanted at all.
Other than that the restaurant was not busy at all for a Saturday night, drinks were not kept full and the service pretty much sucked as much as possible.
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