Great steaks, a casual ambiance and friendly, very knowledgeable staff are the proud and reliable trademarks of The Keg Steakhouse & Bar.
I've been to a number of Keg locations throughout the lower mainland. Without a doubt, this place was my least favorite. Still though, a good place for decent food and a decent atmosphere.
Food - Pretty good. Keg-like quality, though my prime rib was a bit cold when served. Our bread automatically came with the garlic cheese spread which was nice and oh, so tasty. On another note, the prices at this Keg (not sure if its because its located in the Village) are noticeably higher than its lower mainland counterparts.
Service - Okay. I thought our server was pleasant, but my significant other thought he was a bit cold. In any case, we both agreed he was fairly quiet - he must've said less than 20 words to us the entire evening.
Ambiance - Missing a little something. The ambiance at other Keg locations is much better than this one. Looks to be more suited as an upscale bar instead of a nice sit down restaurant. One thing I liked was the fireplace. Nice!
Went to their lounge last night, planned on having an appie and a glass of wine before ordering dinner.
Food ... the appie I had, although good value was a poorly constructed dish. A grilled flatbread pizza that was soggy, had to eat it with a knife and fork. For the life of me I just can't understand why you would construct a nice simple dish of Bocconcini, Fresh Tomato, Fresh Basil and then DOUSE it with poor quality balsamic. Not to mention it was full of large peices of diced onion, an ingredient not mentioned on the menu.
Decided not to stay for dinner after that appie.
Service ... the bear of a bartender was waaaaay too indifferent for my taste. Dude, you're a big old 40 something guy behind the bar, MAYBE a cute 25 year old could get away with the 'I'm too cool to be here serving you' attitude. You my friend, not a chance. Learn some customer service skills.
Value, good enough. $9 or so for the pizza $6.50 or so for a glass of wine. Speaking of which:
A. Can the Keg not afford a decent wine glass, they look like they picked them up at a garage sale
B. 'Jackson Triggs Shiraz' . c'mon, they make quite a few, maybe be a little more specific
Ambiance: Brutal. It's not a night club. I really didn't come to the Keg to hear a dance mix of Prince's Erotic City played nearly as loud as Garfinkles.
I'd give it a miss my fellow food lovers. Try Ric's instead (see my next review).
The place fits it's name perfectly. With any keg, the swill is at the bottom. The dungeon bar downstairs serves basic beer and bar food wtih cocktail waitresses. As you rise to the main floor which is the bar/music area, it is alittle lighter, frothy, and the service is alittle better and the food comes quicker. Upstairs is the cream of the Keg. The best part. The service is excellent, the food divine, and the ambiance is alot brighter, and what you would want in a nice restaurant. So depending where you sit, is where you are in the keg. Are you swill or cream?
I have visited this location a few times while skiing in Whistler and the one thing that has stood out is the inconsistency of the service. Sometimes you have a good waiter, other times you really don't. Food-wise I can't complain because I have never had a bad meal at The Keg. The bar in this location is very cozy to the point that you almost feel claustrophobic but you eventually get used to it.
All in all, my experience at this location has never been negative but it seems to be lacking the "memorable experience" element.
Went to the Keg with a group friends to watch the superbowl. The bar section is quite small and cosy. Our server flirted outrageously with one guy at our table and pretty much ignored the rest of us - a trick I noticed she repeated on other tables. We ordered appetizers in the bar which were fine, nothing special but they stopped the hunger pains. Speed of service was good for a busy night.
Since the Sea to Sky Highway was closed for a couple of hours, we decided to have dinner in the restaurant. We were seated fairly quickly and the new server was much better. The group had no strong complaints about the food but a few of the steaks were slightly overcooked.
If you have a desire for steak, the Keg will fulfill your needs. The restaurant service and ambiance is better than the bar's.
We visited the Keg on Sunday after the Tough Mudder races this year and were thoroughly disappointed. Our group was 13 strong and never have I experienced such a poor meal in my life. After a 1.25hrs, we received what was supposed to be our food. Cold, uninspired, and tasteless my $40 dollar steak and half baked potato was the most disappointing moment of the entire weekend. Not to mention the joke of veg that was on our plates, 2 asparagus spears and that's it. The lack of kitchen knowledge by our server when one of our teammates placed her order for the lobster with everyone else and there was no lobster. Not to big of a deal normally but to wait 1.25hrs to find out that they were out is unacceptable. Finally the decor reminds me of watching the classic 90's movie "Aspen Extreme". Not anywhere near what it should be considering they are charging 15% more for thier menu than my home location of Victoria. Overall assessment of The Keg Whistler, Boooooo!
Our starter was calimari: an oily, rubbery, tasteless mess. For entrée we ordered teriyaki steak and New York cut: these came with Ceasar salad, covered with a coarsely shredded cheese, dull croutons, and a lifeless dressing. The steak was accompanied by a very overcooked baked potato and limp broccoli with greasy mushrooms. The teriyaki steak was competently done and cooked to order, the best part of the meal. However, the New York steak was thoroughly dull. The desserts were an abomination: my wife and I shared a sampler of three desserts - each came in a shot glass and consisted of a heavy and overly sweet topping layered over an uninspiring base. One was a lemon topping over a blueberry flavoured cream, another was claimed to contain banana (but no such flavour came through), and the last a heavy carrot cake under a super sweet cream. Our two sons shared a chocolate fudge cake with whipped cream topping and left almost all of it, it was that bad. Bill for four with three drinks was $175. The ambience suggests a factory since many of the staff wear headsets for communication to ensure the 'efficiency' of the operation. To be fair, the standard was typical of Whistler, and many other ski resorts that benefit from a captive audience. Put a clothespin on your nose and get ready to be fleeced!
My friends and I went to The Keg on a recent trip to Whistler. The food was outstanding as always. I had a Crab Cheese Sirloin that was on special and the cheese/crab sauce was quite good.
We were unfortunately stuck in a back corner of the restaurant, on the top floor, away from the TV's, where we wanted to see a little bit of the hockey game. As such I have to give a poor rating for Ambience, and the prices seem to have jumped up a few notches over the years, so the Value has also dropped off quite a bit because of that.
Service was great...Jeff was the guys name I think. Beer was good. Overall a nice experience, but not worth the money we spent as they've just become so cookie-cutter.
I frequent the Keg on Thurlow a lot and am always happy with the quality of the steaks and the knowledge of the servers. I was sorely dissapointed when I went up to Whistler and expected the same.
A server who actually told me I was wrong when I asked for a steak to be med-rare and Chicago (actually told me the chef said it was impossible). Sorry, but tell that to Smith and Wolenski's in New York, or the boys at Gotham. You'll get laughed out of a job.
The service was very very poor, and when the food did come out, it was cold (not just luke warm, but cold). I will continue going to the Keg in Van but Whistler...forget it. Don't bother.