Add Trolls to the ever growing list of iconic local spots that has obviously let quality and service slip away in the name of profits.
I was visiting Whytecliff Park with my girlfriend and suggested we go get some "good" fish and chips before heading back into town. When we parked she pointed at C Lovers and asked if that's where we were going. I laughed and scoffed at the idea of going to a "chain" for fish and chips when a landmark like Trolls was nearby.
Boy was I wrong!
Started by being seated directly adjacent to the opening to the kitchen where the staff all congregate and pick up orders. We were not so entertained by the adolescent staff throughout the entire meal goofing off, talking about partying and swearing like sailors. Probably heard about loud 100 fbombs. Very professional guys!
I ordered a two piece halibut. At $19 this is the high end of what you would normally pay at any fish/chip spot. So expectations were high.
10 minutes later I had the saddest excuse for a plate of food dropped in front of me. Two small and very dark pieces of fish (dirty oil? burnt? both??) on top of about 15 chips and a handful of greasy stubs. Garnished nicely with a tiny paper cup of prefab slaw and another cup of mayo - which I'm assuming was supposed to be tarter.
Despite being burnt, one fillet was obviously a nice piece of fish at one time. The other however was greasy, gray and smelled off. My illness later that evening can back that claim!
It was shameful and had me ranting afterward about the decline of yet another iconic spot. Looks like C Lovers next time. I guess we live in an era where you are now better off going corpo because at least they have standards to uphold.
Shame on you Trolls. Maybe when the owner won the lottery a few years back, he stopped giving a shit about the restaurant....
Took my gf's parents that were here from Sheffield, England, and they said the food was better that the pubs back home.
The manager is same manager as the old Park Royal Hotel.
Mario is his name.
I had the organic burger fully loaded, my gf had the garlic prawns, and her patents had the chowder and the bangers and mash... everything was fenomenal !!!
We'll go back any time!
I've never had anything on the menu I didn't like, which also includes a mushroom soup (and I don't eat mushrooms). Everything is divine. The quality of ingredients, and blend of richly layered flavours is a near spiritual experience. Okay, maybe I have pushed that last one a bit, but it is good. Expensive, but good. So good that I drive over 27 KL, at least 4-6 times a year to get my fix. It's a pilgrimage of sorts, where the entire drive is filled with anticipation, not unlike a child who is promised a trip to their favorite candy/toy store.
By the time the car is parked and I am opening the front door, my mouth is watering and I am ready for the feast. However, UNFORTUNATELY, although the decor at Savary Island Pie has an inviting earthy charm to it, the ambiance inside certainly doesn't. It is hectic, loud, and crammed. It feels like I've entered the 'cattle call' at a busy airport cafeteria. The energy is chaotic. The line ups are long and there length feels even longer because you know that at the end of it, there are no tables/seats available, except for the odd uncomfortable stool at the back counter/space area (there have been more than a few times that I end up getting it to go by default). Once at the cashier, you both scream at one another, because it's loud in there, and your competing with the music (it's like a busy down town club on a Friday night). Once you've ordered and paid there's more waiting. But the part that's the worst is that everyone waiting stands around staring and peering at the poor patrons that are trying to eat in peace. I know, I do it too. You look and pray silently that they will hurry up and eat and leave, so that you can sit and settle.
The tables are rarely cleared up after the last patrons, and so you have to fight to get the servers attention, and when she/he does come, it's a quick mindless swish, and there's blueberries left behind. But by that time, I am too worn out to say anymore and so I discreetly rub it away with my own Kleenex and wait for my meal. It arrives. It doesn't disappoint. And when I leave and ask myself the same questions: Why they don't expand? Why they don't turn the music down? Why they don't have a more organized system? And, why do I keep coming back? Then I remember ... the food. It's addicting!
We liked this place very much. The sushi was good and did not cost much. There was a good selection. The service was excellent and there were nice Japanese hangings on the wall. We did wish there was not ranting television and nasty howling style of music. We do wish there could be NO television and just some quiet Japanese music. Then it would be perfect. But if you do not mind the noise then this is the best value around.
Came here two weekends ago on a beautiful late summer day looking for a good feed of fish and chips.
Despite it being rather busy the friendly server found us a spot on the patio.
This is not a cheap fish and chips sort of place. A little higher than average price wise I would say and the portion size is more minnow than blue whale.
The fish I ordered was just fine, haddock two piece for around 16.00 bucks. It came with a smattering of fries and a thimble sized container of coleslaw. The fish was not overly battered or greasy but had little taste. Thanks to a few fresh squeezes of lemon I tried to kick it up a notch.
My dining partner ordered a bowl, and when I say bowl I use that term lightly, of clam chowder. Not sure if there was a contest on at the restaurant called "find the clam" in the clam chowder but if there was he was a grand prize winner. He reported one whole clam total in the chowder, easy enough to find in this very small bowl for well over six dollars.
I have no complaints about service whatsoever. Our server was very pleasant, prompt and attentive.
I realize Trolls is an iconic fish and chips place in the area but I'm just thinking it was probably much better back in the day.
Been here several times now. The place is popular, especially in summer. The menu is wide ranging, provided you like fish - otherwise don't go ! I've had the sockeye & chinook salmon in the past. This last time I tried the halibut & chips, which was cooked to perfection. Really succulent. Presentation was good, though the portions can be small & the prices high.
A good atmosphere. Over-priced alcohol. Service OK.
Probably this place is a bit of a victim of over-hype. Certainly by the "reviews" plastered around the place, you'd think it was the ultimate, premium burger joint. (I guess maybe in some parts of the US, this _does_ pass as fine dining, as some of the articles would seem to indicate).
The reality is that it is simply a fast-ish food burger joint. Think of it that way and you will feel better. That's the way the restaurant is dressed up anyways. Quite clean though, no complaints about that.
The burgers are really quite decent. Not super juicy and I'm not a big fan of the "doughy" style bun though. It was fresh tasting and not too salty and gooped up with mystery sauce. The "small" burger is your typical burger size, if I recall, that runs around $4 or so. (They are much larger than In 'n Out). The "regular" is actually a huge double patty stacker.
By the way, you get 4 choices, regular, cheese, bacon or bacon with cheese (if I recall). Keepin' it simple. (Okay, if you really insist, they do have hot dogs & grilled cheese sandwich too). You get any/all toppings at no extra charge, so we opted for the usual "all" on one. This made the burger an incredibly thick mess to handle. (This is not necessarily a bad thing :-)
The fries are extra, but even the regular size is a very generous portion (I guess it should be for the price) and you can taste it is just from natural potatoes cut up. But good thing the drinks are free refills.
Oh, and in case you're still hungry, free peanuts, self-serve. I guess all you could eat. Don't knock it, I find these quite good, these are the large, roasted in the shell type.
Reasonably happy with what we got. if I were in the area, yeah, I'd stop by. It's a bit pricier than the competition, I think, but maybe worth it. I don't think it's worth a trip though, they're not _that_ good. I think Vera's is at least as good if not better. If I truly wanted a premium burger, I might head over to Romer's if I were feeling rich.
Now, it's been a number of years since my last visit to this restaurant but I do recall it being very posh and elegant. Looking for a restaurant to celebrate my husband's birthday with his family coming into town to join us, I wanted to give them all a lovely evening. Wonderful success.
A view to die for as we had a beautiful clear night (back a couple of months ago when the weather was dodgy at best) and the in-laws were duly pleased. Service was with a warm smile for everyone and glasses were never empty which is always a plus for me. Food was piping hot and portions were plentiful enough even for the guys. You can never go wrong with the grilled salmon. So very tasty and moist and delicious. Hubby had ordered the daily special and you know, I can't remember what it was.. I was so focused on my salmon. LOL! I believe someone ordered the smoked sable fish and was very pleased with it as well. That's my next treat there!!
Desserts were decadent (I had the cheesecake and hubby had the chocolate bombe,.. as did the rest of the family.. crazy chocoholics!) and everyone left with a smile on their faces. My husband and his family were pleased with everything.
I can say we had an absolutely wonderful night of great food, a fabulous view and delightful company.
Would we go back? Absolutely!
what a great place,
we've been there many times, and never been disappointed.
we were on Thursday night, and ate on the back patio.
we got the blue cheese and pear tart, so good....
and for main course we tried the Daube Provencale, made out of beef cheeks, cooked in a light red wine sauce, with garlic, basil and sundried tomatoes. Just perfect and so delicious.
We finished our beautiful dinner with a fantastic Raspberry tart that Kevin, the son, bakes.
I can't wait to go back!
I had lunch with 3 other people after golfing. Service was slow and condescending. I ordered first and asked if the quesadilla came with fries/soup/salad and the waiter told me that "I should read the menu". He proceeded to tell my friends that as well when they ordered their food too. The female server seemed more attentive and refilled our waters but he rarely came by (only twice after that) - maybe because we sat at the farther end of the patio and he didn't want to walk that far. The food was good and portions were large. My mojito was disappointing and expensive ($7.99!) - hardly any mint leaves or alcohol. My other friend said he had ordered a caesar in the past and it was disappointing as well. I guess stay away from the cocktails. After we got the bill (which we had to flag him down to ask for) we got tired of waiting for the waiter to collect our credit cards. We went inside to pay. My friend was figuring out the the credit card machine and asked the waiter about it and again condescending and told her the button for the tip was there (and it wasn't). The waiter didn't deserve a tip anyways. Go there for good food and ambiance but be prepared not to tip if you get the male European waiter.
My husband and I have been going to La Regalade several times a year for the past 7 years. We've taken friends and clients there as well. We had one negative experience about 4 years ago, chalked it up to a bad night when the owner and his wife weren't present, and moved on. That said, we've noticed a steady decline in the quality of food and service. We chose to have our wedding anniversary dinner there recently and we won't ever be back. Rather than order something familiar, I ordered a dish off the fresh sheet that turned out to be a virtually inedible disaster. "Daube Provencale" was billed as a savoury meat dish with olives, sundried tomatoes, gnocchi and vegetables. What I got was a hodgepodge of thrown-together ingredients. The first bite told the tale. It was half cold and half hot, incredibly salty and clearly NOT cooked as a dish so that the flavours melded. Essentially they put Boeuf Bourguignon (fatty at that) from another entree in a salty thin broth with salty black olives, salty sundried tomatoes (we're talking large pieces here), whole cloves of half-raw garlic, a few diced vegetables and overcooked gnocchi. You could see where the bouillion ended and the oil began at the edge of the plate. This is a French sauce? At $25 a pop? Even given artistic license, this doesn't resemble most Daube Provencale recipes. When the server asked if everything was all right, I explained the situation briefly and she dismissed me by saying, " Well, the dish has a strong flavour and it's supposed to be salty." I reiterated that it was so salty I could barely eat it and I LIKE salty food! She asked if she could take it back to the kitchen but I said I didn't see what could be done to improve it apart from heating it up. It was that bad. She never offered to bring me something else and I didn't appreciate the insinuation that I was the problem. When she checked back again, I'd eaten some of the meat, but more than 3/4 of the dish was untouched. I was clearly unhappy but she ignored it and gave us a wide berth. After dessert, she brought the bill and I told her again that the meal was not up to usual standards. My one dessert was taken off the bill and we felt bad vibes from the owner and his wife, even though we've had pleasant relations with them previously. All in all, it was a very disappointing experience. I hear they have opened a new restaurant on 4th Avenue. I wish those diners better luck than I had.
Having to meet up with the wedding party to go over final wedding preparation details, the majority vote led us to the Park Royal location.
Being a hot day, we decided to take to the patio facing Marine Dr. The traffic noise is rather annoying so there is a big sacrifice to dine al fresco here. Inside, you get the expected at White Spot.
I ordered their egg’s benny with side fruit. Eggs were poached nicely though I felt the English muffin lacked enough toast time. The hollandaise lacked overall zest while the slice of ham did little to add some taste to the dish. On the whole it was certainly one of the blandest benny’s I’ve had. The small fruit salad on the side was a nice refresher and a mild redemption to the meal. Other’s seemed to enjoy their meals to varying degrees of satisfaction.
Our server was pretty on top of things when he was around but unfortunately he did disappear for long stretches despite wearing a path from the inside to our neighbouring tables outside.
I would stay inside if you make your way here.
I had a craving for oysters so I suggested that we have a nice drive out to Horseshoe Bay so I could have my fill of oysters at Ya Ya's. My husband is not a fan of oysters but he said he would have something else. We walked by where Ya Ya's used to be and noticed that it is completely remodelled and Ya Ya's has been replaced by Olive & Anchor. A quick study of the menu showed that they had Ya Ya oysters so we decided to give it a try. We started off with an order of calamari. This wasn't bad. It was a generous serving and the calamari was very tender - good value for $10.00. There are about 8 different styles of oysters and you receive 6 oysters for $14.00. The combination dish offering a variety of oysters is no longer on the menu. For the $14.00 all you get is the oyster - no starch, bread or salad. I ordered the oysters Rockerfellow. It has to be the worst oysters rockerfellow that I've ever had. The spinach tasted like it was a no name frozen spinach that was overcooked, the oysters were also overcooked and instead of a nice topping of bernaise sauce that is supposed to be on top of oysters there were a few shreds of cheese on top of each oyster - not even enough to cover the oyster. My husband had the miso salmon that he enjoyed. He said it was very well cooked and very tasty. It came with Jasmine rice, a bit of corn on the cob and other vegetables.
The ambiance is much nicer than when it was Ya Ya's. The room is brighter and it has more of a bistro feel to it rather than the dark coffee shop feel that Ya Ya's used to have. Service was very good. Our wine was topped up and water glass was also refilled. Our waitress said that Ya Ya's had the change of ownership in the middle of March. We would not return. I feel that $14.00 of poorly prepared oysters + $3.00 for garlic bread to go with it is not good value. I guess that because it's out in Horseshoe Bay and they have such a great setting the owners feel they can get away with serving mediocre food.
To the original owner of Ya Ya's you should have them remove the name Ya Ya from the oysters on their menu. It is a real insult to you.
What to Do About Bad Restaurant Service
So They Got Our Order Wrong, Dirty Table, Wet Chair, Bad Attitude, had forgotten the drinks and Bathrooms were Not Working, Late to serve customer, Again? On top of that, there were Extra unrecognized Charges. I'm sure we've all experienced bad service at one point or another. So, what do we do about it? Most people just never go back to that restaurant again, but is that really going to hurt them, if just one or two people quit coming to their restaurant? No. There are things we can do to make up for the bad service though. It all depends on the level of bad service we received.
Level One: The wait staff never checked in on your table and let your drinks go un-served or empty. I did not expected to be a lot worse, but the best thing to do in this situation is to not leave a tip. The wait staff at most restaurants make below minimum wage and depend on their tips. So get them where it hurts: their wallet.
Level Two: The wait staff was rude, argues with customer, threw your food on the table, and treated you poorly. This is when it's time to get a manager involved. The waitress was extremely hateful and had thrown our drinks on the table and never would bring our food to the table, her excuse was changing shift and she is off for the day, we had to wait for the next server 40 minutes later. People who had gotten there after us were all getting their food, but we weren't. Eventually another waitress brought our food and was wrong order, our drink was on the bar sitting for 12 minutes,so we had to get up and help ourselves. We spoke to the manager when leaving and he insisted on 30 % discount paying for the meal, charged for 3 Halibut instead of snappers, but then served snappers instead of Halibut. In this situation, Are we there for cheaper bill or were we there for enjoying pleasant serving and good food would definitely not go back to this restaurant despite the manager fixed the problem. We did not ask for discount to being with!
Having visited Troll for the past 31 years and ate more than 8 times a year, I was proud to take my friends from out of town there, I certainly enjoyed the food then, but for the past two years, something has changed. All I can say is that this is not the place that it once was!! I question myself if I should give it 'another chance' as I am always hoping that it lives up to my 31 years of good memories of each wedding anniversary. The owner needs to stay on top of things. They are letting things slip too often. The service is getting poorer. Servers keep making unfounded excuses for poor service well it is one of those days, because 'they are busy' really! Our food was salty, dry, dirty glasses, wet chairs, wet tables, late serving the food up to 1 hour. Husband Ordered his usual moist Hamburger, very disappointed, it was too dry, no taste, what happened to his usual moist meat. Driving from Vancouver to Horseshoe bay is not cheap on gas either, but to reach there and find that they served you snapper instead of Halibut and the server trying to convince me that it is Halibut, get real! , but when you get the receipt, you will find they charged you extra to cover their mistakes for ordered were not even served. So, what happened to the 'chips' and the so called Trollslaw... as in fish-n-chips and side dishes? They have downgraded these to the flimsy pale skinny fries I expect from a food court and tasteless slaw. The quality of the fish is inconsistent, overcooked, onion over fish!
Common guys! Not ideal. The service is terrible... forgotten items / wrong items / wrong sides, one served and other 4 waiting for extra 30 minutes. I asked my husband, is this a 'White Spot' atmosphere? Their quality no longer matches their prices. Where the owners keeping tabs on things? It is a big (Q) if to go back there!
I fell in love with Nando on my first visit. :-) It is a clean, beautifully decorated place. This is the place where I always go when I don't have much time at my disposal, but I want to eat some quality food. And when don't I want to eat well? :-)) Their chicken is just fantastic.
I usually like to try many things on a menu, but in this place, for some reason, I always pick the same thing: the double kebab with a side of salad and one of yam fries. This is my usual dish, and every time I leave with a smile on my face, a full stomach, and a small "to-go" bag. :-)
The girls who work there know me by name and I feel they treat me as a friend. I feel a warm atmosphere every time I go there. The food comes fast at the table, and disappears fast as well. :-))
I am happy I found Nando's. It is on my list of favorite places to eat.
I have been to this establishment a few times (due to convenience) and the service has been very inconsistent. Some of the times it was acceptable and some of the times it was really bad. Once an employee wanted to seat us at a small dark table near the bar. We asked for a nicer table. We noticed this guy was trying to seat everyone at that little dark table and everyone asked for another seating except for this elderly couple who just sat at that small dark table. The restaurant was not busy and there were lots of tables available. That same day, during my meal, I paused to talk with the person I was dining with and the server comes from BEHIND me and picks up my plate. I was still eating. My napkin was not in the plate to indicate that I was finished. She did not even ask if I was done. She just came up from behind me so I couldn't see her and picked up my plate. I thought this was very rude.
Just went to Pinkberry today. Being a Sunday and being just opened it was pretty busy. They have 6 flavours: original, chocolate, mango, pomegranate,coconut and watermelon. I sampled the pomegranate, it was pretty good, but I had the mango which was really good. I never had Pinkberry so I opted to have it plain with no toppings just to get the true flavour. As for toppings they had fresh fruit, (pineapple, strawberries etc.) and lots of other items like nuts and gummie bears. I had a medium which was $4.95, a bit pricey I guess but it is Pinkberry I guess.
Looking at all the reviews I can see why there is a huge divide for Five Guys. I heard the hype, waited for it to die down and decided to try for myself.
Draped in the colours of swirl candy, you knew it looked like a place where the food wasn't good for you at all. I'm not too sure about the open kitchen as it tries to look honest, but the huge metal rack with dozens of pre-packaged buns, the sacks of potatoes by the door and the open boxes complimentary peanuts doesn't seem to work for me too much. There are review clippings proudly mounted on the walls and the staff does its best to keep the place clean but I'm amazed at how lazy the dining patrons are at cleaning themselves up, given the amount of peanut shells on the ground.
My gf and I ordered a single and a double with various toppings including cheese, bacon and mushrooms, a small french fries and a fountain soda. I do agree that the prices are hard to swallow given the type of restaurant but on taste alone, it is definitely one of the tastier burgers for a fast food outfit. If you're expecting a pretentious burger with toppings like aged cheddar, stilton, glazed onions, pancetta, homemade mustard and mayo on a brioche bun, give your head a check before coming in. At Five Guys, you'll get a made to order burger with orange processed cheese, a nice beefy yet juicy patty that has that grease that makes that packaged bun taste that much better and nothing more. The mushrooms were generous and the bacon stayed crisp and I liked the fact that I could pick the fixin's as I like my burgers plain. The skin on french fries are plentiful but rather boring and the pop machine didn't seem to want to mix properly that day but the burger was just right.
The service is that of a fast food joint but the staff are a little more pleasant and a little more helpful at recommendations. For that, it deserves a litte more kudos.
It's not an amazing burger but I don't think it's suppose to be. It is however a great, greasy burger when you want one instead of the usual McDonalds or Burger King.
Great coffee and variety, great sandwiches, soups and the baked goods are fresh and awesome. Due to popularity - the supply can get low prior to closing. The staff will make items to order if not in the display case. The owner is awesome and she always knows your name and your coffee preference. Will try the new location on Main Street soon. Need to make the trek off the north shore.
Problem with good recommendation is that it is busy already.
Group of nine, all have travelled internationally., Good service, good food, everyone enjoyed their evening. Chef served a sample to show difference between char and steel head. This is west coast, not New York or Paris, relax and enjoy. Dine Here should be reconstructed, I will comment but I don't need passwords etc. etc. etc.
|1.||Troll's at Horseshoe Bay|
|3.||Beach House, The|
|5.||Boathouse Restaurant, The|
|6.||Cactus Club Cafe|
|11.||Red Lion Bar & Grill, The|
|12.||Five Guys Burgers & Fries|
|14.||Zen Japanese Restaurant|
|15.||All India Restaurant|
|19.||Savary Island Pie Company|
|20.||Milestone's Grill and Bar|