This is one frustrating restaurant! The pizzas and other menu items are interesting and usually good to excellent, the location and ambiance are warm and cozy...but more often than not the reception and service are cold, unfriendly and sometimes downright rude. We've eaten here probably two or three times a year for several years, enough to consider ourselves regulars, and have found the above to be consistently true. This weekend was probably the final straw for us; our dinner was the low point of a pleasant visit to Snug Cove.
We had good food but the server and other host staff were way too preoccupied with one or two tables of friends/business associates to bother with my wife and I. Our questions about the menu were answered with a wordless flick of the hand at the menu itself. Menus were whisked out from under our noses as we ordered, and we were barely given time to add things like a salad or a glass of wine. Food was plunked without ceremony in front of us. No one asked if we enjoyed our meal and I don't recall hearing the words "thank you" once all night, including as we exited. I also can't recall anything we did to provoke this sort of rudeness.
The Tuscany does seem to have a loyal following and is almost always busy when we visit. Perhaps that's why they don't feel the need to make customers feel welcome, or feel that their business is appreciated. Whatever the reason, I'll stick to ordering take out in the future so I only have to put up with brusque help when I collect my pizza box at the door.
We went here for breakfast Saturday. The sausages are thick and quite tasty, the potato pancakes were very crispy and delicious. Would recommend the breakfast special here. We kept waiting at the door for a server but no one appeared for a long time so we had to walk all the way in before we spotted a server..
I remember when Trolls used to be a place of Great Food and Service with a Smile. Now We Find Trolls to be nothing more then a place for young teen employee's with no cares in the world to please a customer. Our Fish and Chips where cold, and the Tar Tar Sauce was warm and had a strange skin on top ( should a dairy based sauce be warm?????) I get that this place is still there because of vacationers and Die Hard Regulars looking for a place to use a coupon, but does that mean it should sacrifice food quality and service standards. I think Trolls needs to go back to Basics and re-think what has been lost.
We have dined hear many times and always leave with a smile and a belly full of delightful authentic Thai food. Like many corporate places the portions are ungodly however; this gem gives portions that make sense. the satays are delectable and the thai pod pon is mouth watering. the watermellon carvings are a true mark of a true Thai restaurant. thank you for once again being True to Thai food. It shows. :)
Was a good evening. My friends came from Seattle and we had good time at Boathouse. We took 30 min for a good table at the patio. Meanwhile we hang out at the bar. The bartender super profissional, gave us some cocktails suggestions and we had some befor got the table. Wine list very common, nothing special and we had a cab. The food was OK, nothing special too but decent. Not the most delicious food of our lives but exactly what they offer. Service very good, despite the house was full. I'll come back.
My wife and I had dinner here with another couple. They live in West Van and had been eyeing this place since it opened recently, so they were eager to join us.
First off, whomever listed this as a "$10-$20" restaurant must have been too drunk to remember. The four of us had 2 glasses and 1/2-carafe of wine, 2 soups, 3 second plates (meat dishes) and 1 first plate (pasta), 2 desserts, and 2 coffees, and the tab came to $260 with tip. The meat dishes are all over $20, if I recall properly, and the pastas are generally in the $15-$20 range. So adjust your price expectations accordingly.
Among us we had the veal and eggplant in marsala, the potato-crusted halibut, and the black cod. Each of us really enjoyed what we ordered, and were fully satisfied. The soup was a mushroom soup ($10) that resembled a French onion soup with a ton of mushrooms. That, too, was really delicious. The person who ordered the pasta is a vegetarian -- there was no shortage of choices for her, although many featured mushrooms -- and couldn't decide between two dishes, so the server offered to give her two half-orders, which she accepted. She was very happy with both.
Desserts were a bit disappointing, mostly for size. The Chocolate Trio ($8) was a small brownie, a loonie-sized chocolate pyramid, and something I've forgotten. The caramel-glazed-banana chocolate torte was very tasty but also modest in size (we split desserts).
The interior of the restaurant was pleasant and clean, but the ambiance must take a hit for the pile of wine boxes in the corner of the dining area.
There were plenty more things on the menu that I would have loved to have tried. I would definitely return, but I would be prepared to make it an expensive night out.
We have alway loved the view at Salmon House, but the service, and food prices do not do it justice. We don't know what the qualifications are for view seating and good service, but we have been told many times that view tables are first come first serve but we have yet to get one, even though the tables are empty!
They have never managed to get our order straight, and usually have to asked for the bill right after you order or you will never get it.
We have given it a number of tries, the THIS IS THE LAST TIME!
We love Japanese food. We went here during the summer to take out and eat at the beach. Just one sushi combo (dynamite roll and four or five nigiri pieces). We thought this would be simple. We feel for resturants as we've both worked in them, but rudeness still rubs us the wrong way. The hostess was so abrupt and rude. Told to wait half an hour. She never told us this before we paid. This turned us off. The food itself was fine. I remember going here when I was younger and it was much better then!
I was wanting gelato when I remembered Lugano at the Village of Park Royal.
I was greeted warmly and decided to buy milk chocolate gelato. As she was getting my gelato, I looked at the various chocolates, and inquired about a paricular ice cream dessert. I got my gelato, even had a sample, it was very tasty and taste bud's where dancing. I like how this store was displayed, clean, organzied and even had a few chair to sit by the window.
I thought the price was high, could be due to being inside a chocolate speciality store, over $6.00 plus tax. I love the gelato, it cooled me down, but the prices can burn a hole in your wallet & budget.
Its good when you're in the area.
First off I totally agree with the review below regarding too much up sell. I had heard great things about Rose Thai so we decided to try it out for lunch today. The place very clean and well decorated inside however once we were given the menus they were quite tatty/beaten up and had many of the prices covered with white out and sloppily written in over top (like the kind of menus you find in cheap east van feed bag restaurants). I realize that this is a minor detail but it was quite a stark contrast to the otherwise well kept premises, also it just looks terrible to see that the prices have been raised right in front of you!
Anyway we decided to order from the lunch special section (which was NOT priced as advertised). The specials come with soup a spring roll, salad and a main dish which is a decent deal for under $10 in west van.
The soup was so so, it looked and tasted somewhat like thin and watery Chinese hot and sour but with about a quarter of the ingredients. The spring rolls were quite good but its pretty rare to find a place that does a bad spring roll, salad was nothing special. The mains were good but not great, I had a green chicken curry with seasonal vegetables and my friend had beef with red curry. One thing I really disliked about my dish was the fact that it contained green peas, (like the frozen kind with the big green giant on the bag) peas like these are never found in authentic Thai dishes and the only places I have run into them are at cheap fusion Esq spots like the Thai House in North Van, no good! to be honest the food was decent (except for the nasty peas) and other dishes served smelled and looked great.
My major beef with Rose Thai was our server (she is pictured in the review posted in the North Shore News review on the table in the front of the restaurant, possibly the owner?) despite us being one of only 3 tables in the place she was rushing around like there was a fire, when we tried to ask a couple of basic questions about the menu she gave unhelpful one or two word answers before scuttling off, the whole experience felt rushed and at the end she got upset with us for asking for our simple orders to be separated! I understand how busy and crazy working in a restaurant can be during a lunch or dinner rush but this was in no way the case, all the frantic running around in her high heels just seemed uncalled for and erratic, it certainly did not even translate into faster service.
I might go back at some time to try a couple of the other dishes I liked the look of but it wont be high on the list. I would imagine that Rose Thai will do well with the faux connaisseur crowd who are abundant in West Van but not so much with people who really know and enjoy great Thai cuisine. As an alternative I would suggest Krua Thai on lonsdale, the place is not quite as flashy or large inside but the food is genuine and service is always great. Enjoy.
What a complete disappointment this place was.
Four of us arrive to a restaraunt 1 hr and 45 minutes before our ferry is due to arrive, to a place that is at best 45% full. We are told there was a problem with a deep fryer in the kitchen and that dinner will take 1/2 hour, regardless of what you order. We figure no problem, that leaves us 1 hr and 15 minutes to eat..if the ferry is on time (for a change). The waitress takes our drink and food order and returns 20 minutes later with the drinks (4 diet cokes..I guess they are complicted?) We dont see her again (althought she passed by 5 times) for 45 minutes, at which point she says the kitchen messed up our order because they were 'fooling around' (exact quote!) and it will be out soon. Another 35 minutes goes by and she finally arrives with our food. Four clubhouse sandwiches, 2 with fries, 2 with salad...all wrong! Wrong bread! 2 arrive with coleslaw! One arrives with no side dish at all! We point it out that nothing is right, she says she'll talk to the manager (who turns out to be in the kitchen also 'fooling around' with the cooks (term used loosly). We have now waited 1 hour and 40 minutes for the hard to cook, and rarely ordered 'clubhouse sandwich and fries'! Then the ferry shows up on time. No time to get a correct order. We leave and get a dinner on the ferry. I will never return to this restaurant. if it was not for the fact that people are 'trapped' waiting for the ferry, this place would have gone under years ago I am sure! I'd give it one half a star, only for the location...but the public restrooms across the street have the same location coincidentally! My advice if you travel...bring your own food!
Cactus Club has great food and speedy service. After you order, the food arrives in less than 10 minutes. (Starters arrive in less than 5). It's just a wonderful experience. All the servers are really nice. And you get free drink refills!
The ambiance is very good. It provides a more urban, yet relaxed feeling at the same time.
The restaurant is soo clean! Check out the washrooms. They are amazing.
Definitely worth coming back for
I wasn’t sure what to expect, but this restaurant was a disappointment!
Our server forgot to bring our appetizer, my miso-crusted halibut was generous in size but was very mushy (they probably use frozen fish), and others in my party had meals that were only lukewarm. The only saving grace about this place is the nice view of Horseshoe Bay.
I would definitely not recommend this restaurant to others.
I came here to celebrate an anniversary with my relatives. We all had a great time and the service was excellent throughout the evening. It was my first time there, I was impressed with both the views and the restaurant ambiance. We were seated in the corner window spot and watched the sun set while we dined.
I agree with some previous reviews about the food being a tad dry, especially with my piece of halibut. But teamed up with the moist swiss chard, it was fine. The calamari that came with my fish was also tasty. The food really wasn't bad as some say, but that's just from my experience - from the appetizers to the desserts we ordered were all good according to our party.
Value is another story. Most entrees were in the thirties price range. $33 for a small piece of sable fish on rice was a bit over the top, but for a special occasion with a beautiful view, it was acceptable.
Earls Tin Palace is always a good place to hang out with your friends for drink while still being a nice place to take your family for dinner. The food is pretty solid, not the greatest and portions can be small, but still good none the less. The service is pretty good, most of the servers are very nice along with being good looking. Not the greatest value in the world though, ambiance is nice as well, the patio is a nice place to be in the summer.
|1.||Troll's at Horseshoe Bay|
|3.||Beach House, The|
|5.||Boathouse Restaurant, The|
|6.||Cactus Club Cafe|
|11.||Red Lion Bar & Grill, The|
|12.||Five Guys Burgers & Fries|
|14.||Zen Japanese Restaurant|
|15.||All India Restaurant|
|19.||Savary Island Pie Company|
|20.||Milestone's Grill and Bar|