Apart from under cooked shrimp, miss labelled food, and frozen pie, my family including my Grandma, little sister, and special need sister were yelled and snapped at by not one but two employees while the owner stood there and watched. Needless to say GOLDEN DRAGON I am sickened and you have just lost a lot of customers. Congratulations :)
Last weekend we took friends who were visiting from Vancouver to The Oyster Bar for some late afternoon drinks. The buck a shuck experience was great and the waitress really knew her stuff. The afternoon turned to dinner and we finally rolled out of there about 5 hours and six dishes later. Our friends told us the oyster was the best attraction in Victoria.
What a great decor. I recently returned to Pescatores after a long absence. I had forgotten how cool the decor was. Walking in was like seeing an old friend. As busy as it was, our server managed to have or dinners to us in perfect time and we were never left wanting. As far as the meals went, my memory was was instantly refreshed to the solid quality and obvious cooking experience infused in our dinners. I won't wait so long until my next visit.
You'll think you traveled back in time only because of the price!
The food is absolutely lovely here and at the best price you will find in Victoria for Fish and chips! I would definitely rate this as one the best values for your dollar in the city (and I've been everywhere to find out)
I can't stand paying for fish and finding it to be mostly greasy batter,but that isn't a problem here. You will will get nice light batter and THICK fish meat.The fries taste as they should and the homemade tartar sauce is also rather delicious!The oysters are also fresh and battered in store,unlike too many other places.
The friendly,homey service is also refreshing in a time when being processed is closer to the treatment you get at most places. No sullen teenagers banging out the food as fast as they can here! The attention to detail and delicious food at an excellent price,this is why they have survived as long as they have
For the first time since the renovations we went to Old British Fish and Chips on Pandora in Victoria tonight - needless to say we will not be returning to this establishment. The new gluten free menu was well stated, but the waitress neglected to inform us that would mean a difference in the taste of the product. My husband took two bites out of his fish and sent it back, informing the waitress that he was not happy and did not like the taste. At the end of the meal, he approached the waitress at the till expecting that there would be some kind of credit on the bill for the unpalatable meal. He was shocked to see a full charge for all meals at the table and politely asked her to remove the price of the fish as he had not eaten it (he was happy to pay for the fries). The waitress was very friendly and my husband suggested that she may have to get the manager for this.
At this time a cook came out from the kitchen, did not identify herself as to her capacity in the business and began verbally attacking my husband and myself. The cook began pointing out (in an aggressive manner) the gluten free signs up everywhere, to which we pointed back that it may have to fall back on the waitress to mention that gluten free meant a different taste than the familiar fish and chips. The cook continued to be belligerent yelling and accosting us verbally, finally turned and waved her hand muttering deduct their bill. I said to the waitress at this point that we would not be back, and would make sure to inform others of this poor service referring to the cook in the back and her treatment of us. The cook yelled from the kitchen that this was rude, and continued on with her verbal assault. During the banter, my husband informed her that he had eaten in this restaurant many times over the past 30 years and had never had fish like this. The cook replied back by attacking the previous owners and saying that he would have gotten food poisoning from the previous owners (not true - never happened).
We continued to pay the bill, which was credited for the price of his meal and the cook continued on with her verbal onslaught as we did. In the process we apologized to the waitress who was stuck in the middle (physically and I am sure emotionally as well) and left her a tip. As we left the cook continued on with her rude and haughty attitude, my husband replied with a hand slap on the counter and informed the cook that her behavior had earned her a letter to the better business bureau. The cook continued on with the verbal barrage as we left the establishment.
At the end of it all, our nice meal out ended with: huge drama; an upset stomach for my husband; some Tums and another meal prepared at home. We are left questioning... does gluten free really mean customer service free as well?
I am sure they are trying to do something new and reach a certain clientele, but verbally assaulting the clientele that does come into your establishment is not going to win you any customers. In the end would I NOT NOT NOT recommend this place. The treatment given tonight was unwarranted and completely uncalled for. Whoever this cook is - needs to take some classes in customer service, which is one menu item this restaurant is sadly missing.
I just have to say... I miss Old British Fish and Chips... good bye old friend.
Oregano's just opened up in Shelbourne plaza and are we ever happy it did! The pizza is fantastic!! Tried it on a whim a few months ago and haven't ordered pizza from anywhere else since! It really is that good! We have ordered take out and have also picked up pizza by the slice while running errands at the plaza.
The staff is super friendly and the Sunday to Wednesday pick up deal is perfect. And though I haven't tried them I've been told by the staff that the desserts are homemade by the owners mom!
My husband and I love this locally owned coffe shop! Great for dining in and even great for take out. We have often called ahead and ordered take out omlettes and they are fantastic! Yes take out omlettes!!
I also love love love the muffins and scones which are made on site daily! Delicious!!!
A great spot with great staff!
We always get take out and we always get the menu sampler for 2 and we always enjoy it!! Very tasty and a good value!!
We have not dined in but hear it is a good experience.
Even for take out, the food tastes fresh and is always hot!!
Portion size of the sampler is perfect for 2 people.
I have been to Azuma many times and always enjoyed the food. However, tonight I found a fingernail clipping in my miso soup... I actually pulled it out of my mouth when I felt something hard. To say the least I was disgusted. The manager came to talk to me and assured me that this was "a rare occurrence" and offered to void the $2.25 miso soup off my bill and give me 10% of my meal. Needless to say I left, my meal was 10 dollars so a 3.25 discount was absolutely ridiculous. What disturbed me the most though was that the manager ADMITTED that the cook had been cutting his nails in the back and apologized!!! I know this sounds too absurd to be true but it is, I filed a complaint with the health authorities and will never be going back. The way it was dealt with was almost as horrifying as the fact that neither the waiter nor the manager seemed to be phased by the fact that there was a finger nail in the soup... not a hair that falls in by accident but a piece of nail! I can't even imagine what goes on in that kitchen.
I was excited when i looked over and seen a DONAIR shop (always ) in ESQ VIC.
I am from out of town and thought i might try it out . I have eaten at literally 20-30 different Donair shops All over the world and this one is by far THE worst.I really do not like putting in a BAD review but come on now.
1-The 1st impression of this place when you walk in is..drab -dirty and abused..but i usually overlook that if the food is good.
2-The actual Donair rotisserie was dripping with Grease and looked over done and it was, with no flavor or seasoning to the actual meat its self, when i ate my donair it was like leather pieces wrapped in a pita.
3-I ordered mine to go and The older lady working there had no respect for customers nor the the preparation it seemed, She talked on her Cell phone and tossed around the pitas like frisbees while customers were standing patiently waiting!
4-I asked for the Tzatziki sauce and some House made hot sauce..I got no HOt sauce on it and the so called tzatziki sauce was bland with no flavor it actually tasted like dill for some reason.
5-I stood there for 20 minutes waiting and hoping to have waited for a good donair..not here .
6-Rotten brown lettuce ..mmm love that too.
Although the prices here are average ..the food is way below avg and people who are giving this place a reasonably good review are lets say "OUT TO- LUNCH" and do not know what a REAL Donair aka Shawerma really is .
This place should be inspected by the health board and needs to step up the flavor and service bigtime!
Either that or just pack it in and stop waiting peoples time and $ .
I mean come on now this is not obviously a Goumet meal nor is it hard to make ..but there are standards.
I am a big believer in little side shops like this and am ashamed to know that Victoria is accepting this as good!
Cheers and enjoy the rain -yours truly -MR T
I purchased a Groupon for Labelle on Monday and attempted to redeem it today (Wednesday). The Groupon did not have a redeem after date listed, so I assumed that I could redeem it anytime. When I got to La Belle, they informed me that they would not be accepting any Groupons until Friday. I told them that there was no redeem after date listed on the Groupon, and they told me that "Groupon forgot to put it on." They then told me I was about the 50th customer they turned away that day. I drove 20 minutes there only to be turned away hungry. Very poor business choices on the behalf of La Belle's management. Will refund Groupon and never return.
Been going for years. Time to step it up here Fernwood Inn. After all, you do have the responsibility of residing in the square, in the heart of one of Vic's funkiest, creative, hip neighbourhoods.
Food has been good, and has just a few times changed, but needs some passion, creativity, and quality upgrading. I realise you dip into slightly...responsible and healthy menu/ingredient choices, but how about an entire commitment to ingredients that are local/organic/responsible/sustainable/healthy?? Really, to be the main establishment in Fernwood and not serving up wicked organic salads, local/sustainable seafood, island raised crap-free ethical happy meat, organic egg breakfast/brunches, and a good selection of local microbrews, spirits and wines...is fairly lame. Sorry. Step it up.
Ethical and healthy meat is an easy and big step. So are vegetables..especially around Fernwood.
Fernwood lager is an embarrassment. The rest of the selection is rather poor, with some of your main selections from Vancouver... and I dare to mention mass-produced molson/labatt beer?
Victoria is screaming with micro-brews these days.
C'mon guys, I want to frequent this great pub location, but will continue to visit not so often if you keep up the neutal effort.
The server gave us nice pleasant service. However, it was overpriced, the meat dishes were lacking flavour (which for a "southern cookshack" is not a good sign, no mashed potatoes!!, and...horrible lighting, needs better ambience, design, table layout. Overall we were not impressed. I have heard from others the same, and we won't be back until some effort is made to make some needed changes.
One night visiting friends in Victoria, I had a hankering for cake. Not knowing where to go, we Googled it and this was one of the places that came up. So we dropped by to try it out. The staff was friendly and patient as my girlfriend called her rooommate to ask her what she wanted us to pickup for her. This took a while, since they have so many different things to choose from, including a large variety of cheesecakes in unusual flavours. We ended up with a slice of root beer cheesecake, pumpkin cheesecake, and a smoothie. At $5 a slice, this is much less than you'd pay for a slice of cheesecake in most places in Vancouver. Unlike places in Vancouver though, here they also slather it in whipped cream, with caramel and chocolate sauces. It's nice to find a place that doesn't skimp on the extras like this.
A few days later, and we decided to go back, and to my surprise, they remembered us there, and even asked if the roommate had liked what we got her. Little touches like this are appreciated. Maybe it's just what I'm used to in Vancouver, but it's nice to go out for dessert in a place where the staff aren't pretentious about the food. Again we got the pumpkin cheesecake, and it was just as fantastic as it was before. I've tried quite a few cheesecake places, and this is one of the best I've encountered. I'll definitely be coming back every time I visit Victoria.
I had walked past the james bay tea room awhile ago, and had planned to take my mum there for high tea. When we got there we were so disturbed by the service/cleanliness/food that we decided to leave before ordering. Then we went to the empress because it was the only other place I knew of and found out it would be over 150 dollars for the two of us after all was said and done with very little food for the money, beautiful room.. but when I went in quickly to ask some questions the woman at the front treated me as though I could not afford it or something so I decided my money would be better spent elsewhere. So I asked my roommate to look online, and she stumbled accross this place..so we decided to check it out. We got the "big muckle" which was about 57 dollars after tax for BOTH of us. Which I think is VERY reasonable for a high tea. I am SO glad we did not settle, and decided to check this place out. You definately get your moneys worth. I called ahead of time before we drove out there to make sure we could get a table, when we got there the table was already made up for us and it was a table beside the window with a nice view. The service was remarkable, our waitress seemed to genuinely love what she was doing..and seemed to be very proud of what they offer. It completely turned the day around. She even brought out a sampler of the teas they had to offer so we could smell them and decide what we would like which was very nice. When we recieved our meal she explained everything she brought out with enthusiam. It looked incredible, and freshly made, and tasted as good as it looked. It had fresh lemon curd, and raspberry jam and two different kinds of scones which were to die for. We were served promptly, and with incredible service. Customer service is a lost art nowadays and very hard to find. My mum was tickled pink from the whole experience, (she almost cried) which was a huge change from the ealier experience which almost ruined the entire afternoon. I would definately recommend this place to anyone that like amazing service, great atmosphere, and incredible homemade fresh food..at an affordable price. I would advise you don't eat anything before going though, because it is extreeeemmmeelllyyy filling for two people. Very impressed.
The service was absolutely terrible, kitchen staff/servers were just standing around hanging out talking innapropriately in the dining room. We got told to sit wherever and then the only table that was not cramped beside the next and had a decent view had not been cleared yet. So we stood to wait and see if we'd be able to sit there and they were not paying attention to us so we finally asked the server who was just sitting doing cutlery if it would be okay for us to sit there. She was extremely rude and unimpressed about having to clear the table, pulled the cloth off and got crumbs all over my mum and treated us very poorly. Making me help put the new cloth on and then they were all talking saying how she deserved "waitress of the year" amongst other things. We felt so uncomfortable that we left. The kitchen looked gross, the staff looked like they were brought off the street. Definately not the "high tea" experience we were looking for. Would definately NOT recommend this place to anyone. We ended up going to the "white heather" in Oak Bay, and what a night and day difference. The prices were incredible.. the food was freshly made (not ordered in like this place) and the server was an absolute doll, from the moment we walked in to the moment we walked out we were treated with 5 star service, and served incredible food. Very glad we left this place, and were able to turn the day around.
Ecxcellent choice of wine by the glass and flights. Food is also very well prepared. The choice for lunch is quite superior to those available in most other places around town. Only minor problem: the wine list available online is mostly outdated, so you cannot plan in advance. It would be nice to be able to check out wine ratings for the wines offered before going there. Also, a reliable list of wines would attract more wine lovers eager to try a particular bottle.
I have been to this Nando's location a couple of times and each time the food has been awesome, the service quite nice and the ambiance very unique. I will return and would definitely recommend this place to anyone as it was recommended to me.
Even their vegetarian options are quite tasty (as said by my vegetarian friend who is rather picky.)
I usually drive out of my way to avoid this store as the get my order wrong 90% of the time and managers clearly don't care.
Made the mistake of going back again when I was in a hurry...the cashier made a mistake and canceeld the transaction in the middle...but it clearly went through as it said approved after I entered my PIN. Waited a LONG time for the manager to finally arrive...she totally blew me off and insisted I pay again and come back with my Visa statement if in fact I was double charged. WHAT???? Not my mistake so why am I inconvenienced.
I WAS double charged and have now wasted my time and gas going back 3 times, plus a phone call from the manager...but STILL have not received a refund. I have yet to hear the word "sorry" and have not been taken seriously or treated with the least bit of respect.
Run screaming from this store!!!!
I was in Victoria for business and found myself craving more than some take out in my hotel room. I wandered around the city - most of the decent places were too busy, some of the tourist trap places I checked Dinehere first and opted out. I didn't want to go to an ethnic place where I was alone at one of the two occupied tables. So, I tried the Keg. It was a good option for being alone as they suggested I sit in the lounge where 4 of the 5 occupied tables were lone business diners.
Being vegetarian, the Keg is tough. I read on the internet to ask them to make portabello fajitas instead of chicken but I don't know where that came from as there are no fajitas ont he menu at all. I have not seen them on a KEG menu in many years. There is really NOTHING vegetarian at the Keg for entrees. What a stupid move on their part. That is why I rarely go.
Anyway I ended up ordering the spinach salad with strawberries cranberries nuts and blue cheese and I ordered the snap peas and aparagus tempura. I have had both before at other kegs. The salad this time was drowned in some type of unfavourable dressing to the point that the greens were soggy and dripping. The tempura veg was ICE COLD. Once tempura gets ice cold it gets soggy. The whole dinner was not great, but of course I didn't want to complain or draw attention to myself as I was alone.
I think I'm done with this chain. You should really not waste your money here.
|2.||Ferris' Oyster Bar & Grill|
|4.||5th Street Bar and Grill|
|8.||Smoken Bones Cookshack|
|11.||Baan Thai Restaurants|
|13.||Canoe Brew Pub|
|15.||Heron Rock Bistro|
|16.||Spice Jammer, The|
|18.||Pescatore's Seafood & Grill|
|20.||Spinnakers Gastro Brewpub & Guesthouse|