ATTENTION: when you pay ur bill, please, remember ask them to give u the receipt and look at them first~!!! Because when u ask them how much, they will only told u the amount after the potential mistake and the quietly 10% service charge~!!!~~~mad night~!!!
First time i went there was few years ago...everything was amazing and i was pleased that finally found an awesome place to eat...however.....everything has gone....the delicious food with good quality and cheap price......nice service....everything...
i went there tonight because there was no option for me since almost 11 pm..long-time waited....low quality food....much more expensive....bad service..even though within my expectation...however... worse than i thought...i found the bill was so expensive for only two people..so i asked them for the detailed receipt, wondering was there any mistake...and then found all of these. they charged me around $1 mistake at the total....as they said..it was the machine problem..i did not care about the 1 dollar..at least at the first moment....also, i found they automatically charged me a 10% service charge without any announcement..so quietly...and the card machine also asked me about the tip amount.....XXXX........of course..i asked them to return back both the service charge and the $1 mistake..they asked me was there anything they did wrong...i said "u made the mistake here and charged the service charge without telling customer"..and they said that was the machine problem, it ALWAYS like that, they can't do anything..i said"is that mean i cannot get my money back?"..finally, they asked me how much i want to get back...i told them gave me back till the correct amount...BUT...they passed the calculation one by one kept calculating the wrong amount without returning back my money and kept me waiting in front of the cashier table....my patient almost ran away..., a guy finally agreed to give me back the money..they dropped a plate with the coins on the table..rudely…..i was angry..but said nothing and leaving 2 cents…I went back to seat and heard the guy kind of shouted “give her back the 2 cents, we don’t want them”…a waitress came and gave me back the cents…I took the two cents and gave them back “cents were banned by government already, why u gave them to me” the guy said..loudly “then why u gave them to me”..”I did not! it was u gave me first!!”…..i was so mad and said “I’m working as a waitress too, but I won’t do this kind of mistake with so awful attitude!”…and I left…but I still hearing the guy kept shouting “u r a waitress so what…what’s wrong with my attitude …and blablabla..” I was so disappointed with full of angry and really mad…….
I am a regular at Bon Sushi and have been for sometime. i have tolerated the service for the past few months and have restricted myself to only pick up orders but now they have hit rock bottom and i will not be coming back. For my birthday i decided to take my friends to bon sushi for dinner... we waited 15 minutes for service at our table and we were the only ones in the restaurant other than a couple with their baby. After finally getting menus and water the waitress took our orders and left. When we received our food the waitress knocked over my previously poured soy sauce all over my brand new coach bag i had received for my birthday. The waitress didnt clean up the mess or say sorry for spilling all over my bag... which she clearly saw. Tonight; two months later after this incident, i went again with different people, despite what previously happened on my birthday i agreed to go. I got the same service in the dead restaurant as last time and there was 4 servers on shift that night. I had to go and get my own water from their serving station because they were no where in sight and we had waited 20 minutes. When we received our food finally we were given no plates and had to get them ourselves and at the end of the night we had to grab our own receipts because the waitress left before we had even took our card out of the chip machine. ( i would understand this if it was busy... but we were the one of two tables in the restaurant at the time.) I did not get a sorry for either of these experiences... i really hope someone does something about this. The dates were January 29th and March 11th 2013. I really hope nobody experiences the same that i had too.
My partner and I decided to try the Black Olive on a recent trip to Victoria - we thought that we'd treat ourselves to the above average prices here as it was my first break in a long time but we were so disappointed by a place that oversold itself and didn't deliver on the goods. We eat in Greek restaurants a lot, often at the lower end of the price range, and they have all been much better than this place. My partner ordered the lamb rack, and it was ok, but the potatoes tasted like the ones you buy frozen and heat up in the oven at home. Everything on his plate was extremely bland. My cioppino soup was a bowl of vinegar-flavoured tomato broth with a few prawns, scallops floating around in it and a small piece of fish laid on top - the fish was nice but the broth was really acidic and lacked flavour other than the vinegar. The serving was small and wasn't served with anything else for a grand price tag of $24. It left me hungry and with burning in my stomach from the acidity. The ambiance was ok, but towards the end of the meal one of the people at a far table started having a loud conversation with someone 3 tables away from him. It was Saturday night and the feel of the place seemed to lack effort. The ambiance appeared to be local greek hangout, but the food, the posh tablecloths and fine dining appearance just didn't match up. It was an odd place with a split personality and I couldn't wait to leave.
The food is excellent here. The oyster burger is fantastic; it is the best on the entire planet. The Portobello mushroom burger is fabulous. The potstickers are great, the old lamb burger was my favourite until oyster burger came along. The chicken penne soup with falafel is very spicy, but delicious. Their feta dressing is so good that both my friend and I have tried to copy it. They are very solid with regard to service; the covered patio is nice when it rains. I wish every town had one as I miss it when I'm not in town.
The last two times I ate here, the side of rice was a half solid ball that my hashi couldn't get through. When it was brought to their attention, I was told it was too bad. I explained how to avoid that, and asked that they tell the cook, and was told they didn't plan to change things. Then they charged for the rice. I have been going there since the week they opened, but it's been going down for the past couple of years, but if they won't care about their food standards, why should I? Our regular server was nice, though. No problems there. After the way they handled things, though, we won't go back.
It's supposed to be a hospitality industry. How is this place still open? It's claim to fame is mediocre food and incompetent and rude customer service. Arrogance is always the unwanted side dish served right to your table. Look at all the negative reviews here. They tell the true story of a badly run restaurant that has the message, "Customers are an inconvenience we'd prefer to do without."
Living around the corner, I’d been here quite a few times, usually during the week, and had even recommended this place to people I know. This weekend, though, our visit at 2 in the afternoon was nothing short of a “kitchen nightmare.”
What is the minimum any customer would want? I’d say a server who knows the menu, gets your order right, and, ultimately, good food. Our visit started badly when we were given water that reeked (and tasted) of chlorine. Of course, that could just be the water out of the tap, but when we told our server, she answered with annoyance, “No one else complained,” as though we were making it up or, more likely, trying to get our water comped. She didn’t know the soup of the day, the fish of the day, or very little else on the menu.
When we ordered, I specifically repeated twice that I did not want mushrooms on my steak sandwich (I’m extremely allergic). My mother, (who’s 81 by the way), asked for the vinaigrette on the side of her salad. Thirty minutes later when our food arrived, you guessed it: the steak sandwich was smothered in mushrooms and the vinaigrette was all over the salad. (Given that there were only 2 other people in the entire restaurant, how difficult was it to get our orders right, especially since the server seemed to write it down.)
I immediately told the server about my sandwich, which she acknowledged was covered in mushrooms. She said she’d take it back and they’d “scrape them off.” Really? I could do that myself. Doesn’t help the allergy situation, though. I told her to forget it. That’s when she persisted on asking me if I wanted another one, something else, to look at the menu again, etc. I repeated that I didn’t want anything else. What was the point? The two people I was with had their food--none of use wanted to wait another 30 minutes. I had to watch them eat, as if I wanted to wait around so they could watch me eat.
Well, the chef/owner raced over and demanded I order something else. Again I repeated I didn’t want anything else. He persisted, actually arguing with me that “these things happen” and I “should calm down and get over it.” As bad as his customer service is, his ability to read a situation was worse. I didn’t want someone to be arguing with me as the other 2 people I was with were trying to eat. So I asked to “please” be left alone in peace.
He went ballistic. He insisted we leave immediately. (Imagine kicking an 81-year-old woman out?)
So we left.
As far as the food goes, let’s be honest. It’s above average by Victoria’s standards, but that isn’t saying much. It would be just mediocre in Vancouver, Toronto, and especially Montreal.
But the service is abysmal. All this server and owner had to do in this situation is apologize, ask if there’s anything they can do to correct the situation, and listen to what the customer wants. If he says “no,” respect that. Arguing with a customer unrelentingly just loses you a customer, their family, friends, and co-workers. Where I actively brought people to this restaurant, I’m now going to passionately dissuade them from going here.
If only to avoid the abuse.
The star rating for this review is based on the customer experience I received. The food was excellent and the chef commands my respect.
This is the first time I have visited this place. I saw the special sign that said 1 for 5 for 2 for 9 for the daily special. I ordered 2 for 9. The price came to over 11 dollars and I commented to the employee at the cash register that something is wrong and the price should be lower.
The employee said that the special is 1 for 6 and 2 for 10 and that is what it should be and the add board is wrong. I told the employee that I do not know this, I have never been here before and that the price they have listed states the lower amount. The employee said that if I did not want to pay that, I could have something else of the menu that was cheaper.
I told her that it was not about paying the 2 for 10 price, but more to do with what the sign said. I also told her that legally, a business is entitled to honour the price, and should change it afterwards. She then told me that she could not change the price in the register. I told her do what you want, as I did not want to be a bother, however legally, you should honour the listed price. The employee charged me 2 for 10, the price that it should have been in their mind, not what was advertised on the board. After I finished eating my food, more than 20 min later, I saw that they price on their special board had not been change.
Therefore, I can only assume the employee rip me off. One would think that the employee would change the wrong price to the correct price right away so not to confuse other customers.
This has become our "coffee-time" daily choice. Nice layout with comfy seats, friendly people behind the counter and FANTASTIC coffee.
They also have food. Bagels from the Mt Royal, and Udon made on site are on the menu, as well as cookies and muffins available each day.
Everything is priced a,t or below, the price point for downtown. Well worth a try!
Never dissapointed...great food for unbelievable pricepoint..fantastic service and excellent ambiance..I love the decor. Never dissapointed and will always come back! Thhe menu has a wide variety. The sushi is amazing. The quality, presentation and taste is second to none! I find the best value for the money in the city. I have always enjoyed di i g here and recomme d it often. It is the place I choose first thoughh one of my siblings has a restaurant in town.
So loud neither my friend nor I I could not hear the host say 'follow me'. The service was poor, three different servers with not much attentiveness, none of whom introduced themselves or volunteered any i formation whatever. The two appetizers and two dri ks ( one non-alcoholic) cost the same as a four course dinner at a place I go downtown. I Wwent to o for convenience (busi ess meeti g near work) but will ot go again. For the price the food and service should have been remarkable. I will not return.
I've been to Zambri's three times now for both dinner and lunch - all of which have been great experiences.
The food is top-notch and the recipes are very delicious and creative Italian-inspired dishes. High notes are the pasta and pizza dishes, which include rich sauces and very thin crusts that aren't drowning in sauce or toppings. The minestrone soup is one of my favs but I've only seen it served when I've been there for lunch - Hey Joe - it should be avail all the time and on the dinner menu too, it's that good. Overall the food will not disappoint and is worth every olive oil soaked calorie, and there are a lot of those.
The atmosphere is very nice, depending on where you sit. The inside part is more the traditional dining area and has great people watching - the adjoining atrium part makes for a different dining experience as you are outside but still inside an enclosed building.
I only give the service a low rating as I've been less than impressed two of the three times I've eaten there, considering the price you pay to dine there. I get the feeling that some of the servers know their food is good and that means they don't have to go out of their way to look after you. Or maybe they were new or something - either way, this is the only weakness in what is otherwise a great place.
I have to say that every time I go to Victoria I have to eat at Romeo's....must be something in the water over there...I live in Vancouver but the pizza reminds of this place that I used to go to when I was young...
but now that went in the month of Dec./12 it was a little different than usual....
I found that they didn't put too much toppings and it's getting cheaper but it is two for one for pizza and pastas....
I miss how Romeo's was in the past, thicker and more toppings....don't be cheap...oh, by the way this was the new Romeo's on Blanshard st. just opened up I think last year sometime???
Put more toppings and show the kitchen...I always like to see who is making my food and if it's clean....
I hope....I get tired of the oven-brick pizzas that are really sprouting out now everywhere in Vancouver...
But....all in all...my fav. pizza in Victoria!!!!!!!! I do recommend this place to everyone when visiting Vic.
We went to Sabhai Thai for dinner around the holidays and enjoyed our experience. They have an extensive menu with all the Thai favourites. One thing that was noticeably absent was a beef penang although they did have penang on the menu so I assume they would've substituted beef for chicken. In Thailand, it is generally served with beef and its one of my favourites.
Anyhow, we didn't order a penang but did get a red and green curry, mixed vegetables and a phad thai with prawns. All of the dishes were good with solid flavours. One thing I like about Sabhai Thai is that they have several Thai condiments including chilis in fish sauce, one of my favourites. Overall, the food was good and I would definitely return.
I have been a client for many years at My Thai Cafe and the food has always been great. I have never received anything burnt and have never had an unfriendly visit. I was reading some of the reviews and I can not believe how people are rating this fine family owned dinner. The work hard, always checking if you need more water, checking to see how your food is. The tables being chiped is likely because Joe average does not care about banging their chair into the tables.
Anyway, for all those who read those reviews, your doing yourself a disservice if you do not try their food for your self. The Panang Gai is great. The Pad Thai is wonderful. The Green Curry is awesome.
Everyone should try Mai Thai Cafe
My friend and I wanted to try the new cafe in the Oak Bay Beach Hotel so we headed over for breakfast around 10:30 on a Sunday morning. We sat at the long indoor patio-like section and noticed that there were very few people around. I ordered coffee and it came quickly but there was no milk on the table. When the milk did arrive several minutes later, the coffee was barely warm and judging from the colour when I added the milk, it wasn't fresh coffee. We ordered a Canadian Breakfast for me and my companion had a traditional eggs benny. After waiting for about 15 or 20 minutes, breaksfast arrived and we both noted that the food wasn't hot. Nothing is less appetizing than luke warm soft poached eggs. We told the waitress and she took away our plates and asked the kitchen to express our order. It arrived in about five minutes, it was hot and tasty but nothing special.
It was downhill from here. My friends plate was removed when she finished her meal and we sat and chatted for about 20 minutes with no waiter person on site. Finally she arrived and we asked for the bill. She disappeared and we sat and waited for another 10 or 15 minutes. We were standing with our coats on waiting and no one offered to get our bill or help although there were several staff wandering around. We were very tempted to just leave without paying. Finally we asked someone else to find our bill. The manager arrived with our bill which was $42 for two basic breakfasts and two beverages. He 'comped' the coffees which reduced the bill to $32. My friend paid with two $20s and we were asked to wait for the change. We waited another five minutes while he tried to come up with $8. It came as a $5, a twoonie and quarters and nickels. We didn't leave a tip. All in all it was the worst service I have experienced in a restaurant in a very long time. I expected better and will watch to see other's reviews. Maybe this was just a bad day or their having trouble finding good staff. Wouldn't recommend it or return unless I read here that things have improved.
I've lived in Victoria for two decades but had never been to Pluto's diner until recently. I'd heard that the food was not very good up until now but I was pleasantly surprised when I went.
Breakfast: this is their specialty and what brings most people there. They offer a good asst of breakfast meals, including a mean huevos rancheros. The prices are not cheap but I feel it is decent value, except for the coffee - it's cheap swill and they charge nearly $4 for it!
Dinner: I've tried burgers so far and they have been good - and you can upgrade a side of fries with poutine for a couple bucks more. It comes with onion rings, gravy, and roast garlic, the latter I can do without.
Service: it is hit or miss depending who you get. A couple of the servers there are not very friendly, and one clearly dislikes her job and seem to try to avoid coming to your table. I have to order a pitcher of beer a ta time because she otherwise only comes by every 15 mins.
Atmosphere: it's a funky place that has the potential to be really awesome with some renos. It could be made into a cool retro garage themed place by lots of adding neon signs, old metal garage signs, a jukebox and props liks an old gas pump. Instead, they have weird artwork and cheesy stuff plastered all over the walls. Maybe they could get the Restaurant Makeover guy to come in to help out. Don't expect to see this place on 3D until then though.
HUGE thanks to Steve and all the team at Sauce for making Dec. 1st one of the BEST days of our lives! After our engagement, we wanted to celebrate at Sauce and they went an extra 100 miles for us by setting up a beautiful table and even playing our favourite song! Much more than a simple reservation offer from other restaurants, Steve and the crew were so warm and excited for us and wanted to share in our big day. A HUGE THANK YOU and an even bigger RECOMMENDATION to everyone out there looking for more than a restaurant but a real community experience! WE will never forget that evening!
I went in tonight for take-out and the food was wonderful! Very fresh, healthy and authentic. The ambiance is a little lacking if your looking for a full on sit down dinner but the food totally makes up for it. This is a little local treasure if your looking for a great lunch or a quick take out dinner.
My husband and I love seafood, so when our fifth wedding anniversary came around we decided to celebrate at Pescatores, and we were not disappointed! The food was delicious as was the bottle of wine we ordered, and the ambiance is very romantic too. We started with an oyster taster which allowed us to try three different flavors which was great. I love trying as many different things as possible on the menu, so share plates and appies are my favorite thing. We also had the crab cakes and prawn scampi...so delicious! We will definitely be back to celebrate another anniversary!
|2.||Ferris' Oyster Bar & Grill|
|4.||5th Street Bar and Grill|
|5.||Smoken Bones Cookshack|
|11.||Baan Thai Restaurants|
|14.||Canoe Brew Pub|
|15.||Spice Jammer, The|
|16.||Heron Rock Bistro|
|18.||Pescatore's Seafood & Grill|
|20.||Spinnakers Gastro Brewpub & Guesthouse|