Baked fresh in small batches daily, Pink Sugar Cupcakery’s unique designer cupcakes are an artisan treat. Made with ingredients such as fresh bananas, real strawberries, pure Madagascar bourbon vanilla and fresh lemon and lime juice and zests, these dairy and egg free treats are the only way to make your day a little sweeter.
Eventhough it was a little out of the way during our Victoria trip, I made sure it was part of my "must-go-to" list. I love how local this place is - she bakes all her cupcakes in a tiny kitchen at the back of this small shop. I wanted to bring some back to my coworkers the next day. Had they been less expensive, I would have bought more than I did. I ended up with 6 mini asst cupcakes and believe it or not, these 6 one-bite cakes set me back just a tad under $10. But it was a one-time thing that I don't regret splurging on.
I got to try one of these darling things. They are much better than "Cupcakes" in vancouver I have to say, but I still found the cake to be dry.
The owner was very friendly and seemed very appreciative that I made it into her store. The only unpleasant thing about this experience was the packaging. I told her that I was bringing the minis back to Vancouver and although she said they travel well, she packed them into a restaurant take-out box. With tons of room to roll around, by the time I got them home, they were a mess. Frosting everywhere and mixed into each other. Because of that, I couldn't give them out, so my sister and I had to eat them ourselves. Not necessarily a bad thing, but if she had better packaging, I would have been proud to offer them up to my friends.
Hopefully she can improve on that. :)
I must agree with the previous review for the most part. I have been meaning to comment on this place after trying their product once when they first opened. Very disappointing indeed. I don't mean to pile on here but maybe some constructive criticism is needed because I have a feeling this place needs help. Everytime I walk by here it is virtually empty, the odd person here or there but that is about it.
I must comment first on the prices. Could Pink Sugar simply be pricing themselves right out of business?
Absolutely outrageous is the only way to describe what they are charging. What is the justification for the price of a very simple cupcake?
As for the cupcake itself, truly nothing special. The cake part is small, the icing part is huge and from what I remember from that first experience, didn't call for another. The look of their cakes and their display is very much in need of a make over. Although the shop is new it is just not inviting enough and the way they have their cupcakes displayed is a fail.
I have not been back to the Pink Sugar Cupcakery since my first visit so that pretty much says everything. The owners of this place need to have another look at a Cupcakes location in Vancouver because to me they are doing it right.
The smell when you walk in is amazing and leads you down the stairs to look at the presentation of these cupcake creations. I love the lemon drop and the lime coconut cupcakes. The shop is small, but there are some seats to enjoy your cupcake - it is also fun to be able to watch the baking as it is happening.
Beware of Customized Cakes.
We used to love Pink Sugar. In fact when we first bought a tray of their cakes we found it incredible that they were vegan; they tasted so good! We remained faithful customers and passed on many good reviews to friends and colleagues. We even brought overseas visitors there to sample what great food Victoria has. Well, things have certainly changed in the past couple of years and their quality has steadily decreased in terms of taste and flavour. (Their customer service has never been great, but you tend to overlook that for good food sometimes, right?) Numerous Groupon vouchers to sell their stale, bland goods have been circulated recently, hoping to drum up more business. That should have been my another warning.
So, against my better judgement we had to go with ordering our son's birthday cake with them. After previously looking at Ooh La La and loving what they do, we discovered they were closed and couldn't get the cake made in time. Pink Sugar sprang to mind as we had never had a customised cake before - maybe they were better? With more thought and attention to detail paid to them? Let's take the risk. They used to be good!
After confirming our requirements and stating what we would like for such a special occasion in our lives, Pink Sugar assured us that the cake would be made and in time. To cut a long and disappointing story short, the cake was dreadful. It was late, so my husband had to rush out just before the birthday gathering to collect it. I thought that kind of understandable, thinking the cake's appearance would make up for the delay.
Plain, cracked icing and characters unsecured to the sponge so they fell over, when it arrived home in my husbands arms I was so sad. We didn't even want photos of it to remember such a lovely day. But such is life and we wanted to speak with the manager for feedback. Feedback that would be beneficial to their business that this was not good enough for the amount we were charged. We didn't expect money back, but hoped we could spare other parents the disappointment of such trash for the money paid. We left messages and was assured we would be called back by the manager. She never bothered. We then emailed them with sad looking pictures of this cake, he again, never received a reply. Maybe the manager is deluded into thinking it was a one off (no, it isn't from what I have heard), maybe she is plain lazy (likely). Either way, she is definitely unthoughtful.
So I would suggest you only go here if they have a special offer and you are desperate. Definitely not for customized cakes. They are not worth the money and seriously need to re-evaluate their business plan, their staff, their management and certainly the quality of their cakes. As they do not ever reply to phone-calls or emails from customers, I hope you guys out there never encounter any issues with them. You certainly would not want to have a conversation with their staff behind the counter like I will have to, they are miserable and sometimes, damn scary.
I don't like giving bad reviews, I prefer to speak to the business themselves. But they don't want to know that this quality of service is unacceptable, especially for special occasions. People have told me not to bother with Pink Sugar anymore, I wish I listened. This is one place I will be telling friends, family and colleagues to steer away from now. Lesson learned.
Go to Ooh La La instead. Lovely friendly people, stunning cakes and great service.
I was looking for a pound cake made with real butter for my girlfriend's birthday. After phoning many bakerys it was apparent no-one was going to go out of thier way to make one for me. Not even the bakery I had used for years. I found a bakery in the phone book called the Pink sugar cupcakery. They were more than willing to make one for me, even though they specialize in cupcakes. To make a long story short, it was the best pound cake I ever had, and my girfriend and everyone at the party agreed. I really thought it was great service, and the baker is obviously very talented. My old bakery ( downtown called Dutch something....) has totally lost my business. I will tell all my friends about The Pink Sugar Cupcakery. I hope thier business prospers and does well.
This place confuses me a little bit. I walked in and picked out 2 delicious looking cupcakes for my boyfriend and I to eat later for dessert. They looked so spectacular and we anticipated eating them all day. When we finally bit into them we were both a little disappointed. They just didnt taste right and they were very dense.
I then decided to check out their website just out of curiosity, incase there was something I was missing. I then found out that their cupcakes are egg and dairy free. Nowhere on the signage did I see any notification of this. Everytime I walk by the place I check to see if I maybe just didnt see it on the signage, but I still dont see anything. The menu only states that they can make gluten free cupcakes. If I had known this, I would have judged things differently.
With so many people having food sensitivities or just being conscious of what they are consuming, there is such a huge market in Victoria for vegetarian or vegan cuisine. It surprises me that Pink Sugar wouldn't advertise that they bake without eggs or milk. I think they would gain more customers if they did.
So, in the end, now that I know why their cupcakes taste different, yes, I would go back.
The cupcakes were good (not anything I felt I couldn't make myself, but still good). There is a lot of icing on them, so a couple people I gave them to scraped half of it off. I like icing, so I was okay with it.
However, I was shocked at the price. It cost me over $17 for 6 cupcakes. They aren't huge cupcakes either. I won't return because of the price. I just can't justify spending that much money for a little cupcake. To me, they weren't that spectacular. I would have been willing to pay a premium over what they would cost in most stores, but not that high of a premium. I'll just make my own next time.