For the first time since the renovations we went to Old British Fish and Chips on Pandora in Victoria tonight - needless to say we will not be returning to this establishment. The new gluten free menu was well stated, but the waitress neglected to inform us that would mean a difference in the taste of the product. My husband took two bites out of his fish and sent it back, informing the waitress that he was not happy and did not like the taste. At the end of the meal, he approached the waitress at the till expecting that there would be some kind of credit on the bill for the unpalatable meal. He was shocked to see a full charge for all meals at the table and politely asked her to remove the price of the fish as he had not eaten it (he was happy to pay for the fries). The waitress was very friendly and my husband suggested that she may have to get the manager for this.
At this time a cook came out from the kitchen, did not identify herself as to her capacity in the business and began verbally attacking my husband and myself. The cook began pointing out (in an aggressive manner) the gluten free signs up everywhere, to which we pointed back that it may have to fall back on the waitress to mention that gluten free meant a different taste than the familiar fish and chips. The cook continued to be belligerent yelling and accosting us verbally, finally turned and waved her hand muttering deduct their bill. I said to the waitress at this point that we would not be back, and would make sure to inform others of this poor service referring to the cook in the back and her treatment of us. The cook yelled from the kitchen that this was rude, and continued on with her verbal assault. During the banter, my husband informed her that he had eaten in this restaurant many times over the past 30 years and had never had fish like this. The cook replied back by attacking the previous owners and saying that he would have gotten food poisoning from the previous owners (not true - never happened).
We continued to pay the bill, which was credited for the price of his meal and the cook continued on with her verbal onslaught as we did. In the process we apologized to the waitress who was stuck in the middle (physically and I am sure emotionally as well) and left her a tip. As we left the cook continued on with her rude and haughty attitude, my husband replied with a hand slap on the counter and informed the cook that her behavior had earned her a letter to the better business bureau. The cook continued on with the verbal barrage as we left the establishment.
At the end of it all, our nice meal out ended with: huge drama; an upset stomach for my husband; some Tums and another meal prepared at home. We are left questioning... does gluten free really mean customer service free as well?
I am sure they are trying to do something new and reach a certain clientele, but verbally assaulting the clientele that does come into your establishment is not going to win you any customers. In the end would I NOT NOT NOT recommend this place. The treatment given tonight was unwarranted and completely uncalled for. Whoever this cook is - needs to take some classes in customer service, which is one menu item this restaurant is sadly missing.
I just have to say... I miss Old British Fish and Chips... good bye old friend.
I live round the corner and pick up dinner on the way home sometimes,
I just love the halibut fish and chips, and theier burgers
Its has a weird uninviting dining room, Huge wooden booths, super bright lights and i think i could eat in there.
Everytime ive been there the server has been friendly and nice,
I only order for me but it seems to be ready fast.