Kate’s Café at the Oak Bay Beach Hotel is a neighbourhood street-side café. Kate’s Café is a cozy place to enjoy delectable goodies along with your favorite glass of wine or a perfectly prepared latte. The menu features homemade soups, fresh sandwiches and an assortment of baked goods, both sweet and savory.
My friend and I wanted to try the new cafe in the Oak Bay Beach Hotel so we headed over for breakfast around 10:30 on a Sunday morning. We sat at the long indoor patio-like section and noticed that there were very few people around. I ordered coffee and it came quickly but there was no milk on the table. When the milk did arrive several minutes later, the coffee was barely warm and judging from the colour when I added the milk, it wasn't fresh coffee. We ordered a Canadian Breakfast for me and my companion had a traditional eggs benny. After waiting for about 15 or 20 minutes, breaksfast arrived and we both noted that the food wasn't hot. Nothing is less appetizing than luke warm soft poached eggs. We told the waitress and she took away our plates and asked the kitchen to express our order. It arrived in about five minutes, it was hot and tasty but nothing special.
It was downhill from here. My friends plate was removed when she finished her meal and we sat and chatted for about 20 minutes with no waiter person on site. Finally she arrived and we asked for the bill. She disappeared and we sat and waited for another 10 or 15 minutes. We were standing with our coats on waiting and no one offered to get our bill or help although there were several staff wandering around. We were very tempted to just leave without paying. Finally we asked someone else to find our bill. The manager arrived with our bill which was $42 for two basic breakfasts and two beverages. He 'comped' the coffees which reduced the bill to $32. My friend paid with two $20s and we were asked to wait for the change. We waited another five minutes while he tried to come up with $8. It came as a $5, a twoonie and quarters and nickels. We didn't leave a tip. All in all it was the worst service I have experienced in a restaurant in a very long time. I expected better and will watch to see other's reviews. Maybe this was just a bad day or their having trouble finding good staff. Wouldn't recommend it or return unless I read here that things have improved.