Pub-style food with West Coast influences serving burgers, wraps, salads etc. Patio with excellent ocean views. Sister restaurant to the Flying Beaver at Harbour Air's Richmond terminal.
THis restaurant just (re) opened in June 2009 under the ownership of Harbour Air. They are located in the same building as Harbour Air and feature a similar menu to the Flying Beaver at the company`s richmond location.
The restaurant has 68 seats and comes into its own in the summer as it has about a dozen tables shoe-horned into the floating patio that is right at water level. If you want to watch comings and goings of boats and planes - this is the spot. However, the aroma of aviation gas will be encountered and it can be noisy at times.
The evening we were there was fairly busy and they were playing loud music on the patio. That seemed to drive the customers away as it emptied out quite well by 7 or so. Service was bit slow and lacking polish but the food that we had was quite good and reasonabley priced for such a location.
This location previously had the Blackfish cafe and they have redecorated and changed a few things - but it has to be the location as it is quite enjoyable on a sunny summer`s evening. We shall see if they can overcome the lacklustre service to retain a loyal clientele. I am not sure visitors were aware it was there as it`s not obvious from Wharf street and you have to treck across the car park to get there.
I made a reservation for my husbands 35 Birthday party here. It was a surprise party and I had invited 14 people. I choose this spot because I had ate here before and I liked it, that and it was right on the water.
I wanted the reservation for 7:00pm on the outside patio but was told they only booked after 8:oopm because dinner was the busiest for the patio. I get that no problem. 8:00 on the patio it is then.
We arrived at 8 and were led to a long table in the middle of the resturant. When I told the girl the res was for the patio she says "you spoke to me on the phone and I heard you say Nothing about the patio" in a snotty voice. I then tried another approach (what about making the res for 8 because of the patio) and again was told "sorry you want the table or not?" Well what do you say to that? Do you cancel and tell 14 people not to show up when they are already on their way? So we took the table. Let me just say the place is quite small and the table we had has benches on one side and stools on the other. My husband is on crutches and has a cast so he had to be on the end seat which ment he never got to talk to anyone at the other half of the table, and if anyone on the bench seats needed to get out they had to crawl under the table. Very uncomfortable! Oh and the table was set for only 10 people! After sitting down it took the server 30 mins to get our drink order and another 25 to actually bring them to our table. Meanwhile more and more people are showing up at our table looking to sit down. Everytime one of the servers passes the table they give us nasty looks and whisper that they wished we were less noisy. IT'S A PARTY! By the time they took our order it was 9:30 and they had only came around once for drinks, they hate when you order water. Our food finally arrives at 10:15 and we have been sitting here since 8:00pm! There is no room to walk around our table so we pass all the food down the line. Why am I paying you to serve me when Iam serving myself? At 10:30 the server comes around with our bills while we are still eating and asks if were ready to go? Well they close at 11:00 and wanted us gone. Needless to say I will not be making reservations here again. We were not treated with respect, the service was slow and unfriendly and they made no move to go out of their way to make up for their mistakes.The food was only so -so and the mixed drinks were gross. It's unfortunate that we will not be going back.
The view is nice and if you don't mind the noise it's fun to watch the float planes come in and out. Unfortunately I found the food and service to be pretty sub standard.
Our poutine was cold - the fact that it was delivered so soon after ordering should have been a tip-off that it had been sitting around. When we told the waitress about it all she did was say "Oh really? - no effort to do anything about it.
We ordered a pitcher of Mojitos which were the worst I have ever had - tasted like it was made with some kind of packaged mix, yuck.
Then we ordered some wings - half plain and half BBQ. I was told we would be charged 50 cents for ordering 2 types of wings. I asked our server if she could waive this on account of the bad poutine and she said "It's not at my discretion."
So we ate our wings - at least they were hot., then decided we'd go spend our money somewhere with decent food and drinks and better service. I got the bill and sure enough there was the 50 cent charge for getting 2 types of wings. I asked our server if I had ordered only BBQ wings, would I be charged 50 cents to put the sauce on them, seeing as all they did was put BBQ sauce on half our plain wings. This was too much for her poor brain to comprehend and all she could spit out was "It's not at my discretion!" Needless to say, the 50 cents came out of her tip.
I wouldn't recommend Flying Otter to anyone - other than the location it has nothing going for it and it seems they are coasting on the fact that it's a nice spot.