High quality Italian-inspired cafe experience serving coffee art, various beverages, daily fresh pastries and panini sandwiches. Second location in the heart of downtown on Douglas Street, across from Chapters.
My friend and I had arrived into Victoria and wanted to have coffee to start our day. I remembered this place on my last visit and went for a walk, before we took in the sites of Victoria.
We both ordered Latte's, mine had Vanilla and my friend wanted hazelnut to enjoy our beverages. We sat down and both latte's aroma filled the room, and loving coffee, it was the aroma that got us looking forward to our latte's. My vanilla Latte had the right amount, no too sweet and the taste was addictive. My friend reported back and ordered another, she drank her latte faster than mine..lol I did try it, and I could understand why she wanted more.
Its a nice stop to have coffee, latte or expresso and let your senses wake up with the great coffee aroma. I Will be back next time I'm in Victoria.
There was a time when I would often stop by this place for a decaf expresso because I was happy to support a local non-corporate coffee shop in Victoria. However, on one very hot day during the summer months I ordered an iced moka and received a regular one which was too hot to drink on a hot day.
When I told the barrista that I would prefer and iced version she became very upset with me - stating that I had not ordered it properly. I could see that she was really stressed so I asked her if she could just pour it into a new cup over ice and I would be on my way.
This suggestion was met with distain and a very aggressive suggestion that I accept it as is. At this point, I could no longer sympathize with the young woman and told her that when this had happened at Starbucks they were happy to re-do the order and give me a gift certificate for a free drink for the next time I came in. Please note: I did not expect this from this woman. All I wanted was for her to pour my Moka onto ice so that I could enjoy a refreshing drink on a hot day. After all, I had paid almost $5.00 for it.
The next thing I knew, she had gone into the back and brought out the manager who was also visibly angry with me. He refunded my money from the cash register and after slapping the change on the counter told me that in future I should go back to Starbucks.
Since then, I have taken his advice and have been happy to continue to receive excellent service from the staff at the Starbucks half a block away on the corner of Quadra and Yates.
I've never been one to go to these lengths to complain about bad service but I was so shocked at the way I was treated after being such a loyal patron ever since this place opened, not only by a staff member but also the by owner that I felt compelled to report my experience.
I used to be a regular at this coffee shop (Victoria on Yates Street) until I was treated extremely poorly by one the staff. In fact, it was the owner. I frequented here as it was a nice change my regular Starbuck's trips. The owner tried to berate my and scold me for not using cash when buying coffee and a very overpriced muffin! He tried to teach me a lesson, saying that it was 'rude and not very nice' for me to use a debit card for such a transaction. Now, I am a business person and I know well not to treat customers like this. So, I returned his lesson by stating that he does not have any signs up restricting minimum debit purchases. The total came out to roughly 5 dollars, which is not very low to start with.
Anyhow, I have always found this place to be a little too ambitious. They are more concerned with how the place looks than the quality they put out. I find them to be vey overpriced and unfriendly. Stick to your 7-11 coffee or Starbuck's just up the street.