Azuma Sushi is a newcomer to the Victoria sushi scene. Serving up Japanese classics made to order with only the freshest ingredients.
On a weeknight in Victoria is it really necessary to wait over one HOUR for your sushi in a restaurant that is only 1/2 full? Really?
When it came I wasn't even hungry anymore. Then when I picked it up it fell apart. What I finally got in my face was good but the whole experience just sucked by then. When we ordered we were told it was 20 minutes if we ordered sushi NOT 60. Plus other people that came in after us and ordered sushi got theirs first. One couple came in ordered, ate and left before us. That just makes me angry and I wiil not go back.
My girlfriend and I were visitors here, her first but not mine. Now I don't know if Vancouver has spoilt me or something, but the food was pretty terrible. If there is one word that would describe my experience eating here at Azuma, it would be "yuck".
Why come again, you ask? Because I thought the quality had improved, and that my last experience eating here, which was over a year ago, mind you, was an isolated incident. But looking at the reviews here, apparently it is not.
The place is newly renovated and so getting a table is not a problem, as the restaurant is huge now. But looks are seriously deceiving. The sushi was pretty terrible. Lukewarm, greasy and not fresh tasting at all. Nothing you would expect to eat at a restaurant, more like in a fast food place or mall. The fried rice was sticky and absolutely cold. Not happy at all in this aspect.
The only thing that I can appreciate, but cannot say was a saving grace either was the service. The waiter we got was nice, and despite having a mix up with our food, apologized and tried to bring our food quickly. At least quicker than the rest. She did seem a little flustered by that though.
I've seen other sushi places around here so I'm hoping they have better sushi than this.
I just received the most horrible experience from this place. After arriving at my hotel, I used the online ordering system posted on their website. Bad idea! This place was 5 minutes away from where we were staying and after along drive, and a hungry family to feed, we decided to order in. After a 90 minute wait I finally called the restaurant and asked where my food was and they assured me the driver was on his way. After 75 minutes I called again. This time I spoke to a manager and she too promised me the driver had just left. After 2 hours the food arrived COLD and without our drinks and missing an item. Being in a hotel, there was no microwave to reheat anything and I shouldn't have to anyway. I immediately called back to share my disappointment. They made excuses and said the online ordering does not go directly to them. It is contracted out by another company. I was told they couldn't credit my credit card because it was made though another company. The food was cold and disgusting! We chose to try and eat something because we were starving by tis point. After about 6 returned calls they said they would give me $30.00 back from my $100.00 order. I ended up tears insisting on getting a full refund. Eventually, after another 2 hours, the delivery driver came back and gave me cash back in full. They were very apologetic and talked about the contracted company app again. DO NOT USE THE ONLINE ORDERING and DO NOT ADD A GRATUITY, because the restaurant doesn't receive it.
Being of Japanese descent, we have had our fair share of Japanese food. The sushi from the grocery store is 100% better than this place. I will NEVER recommend this place to anybody.
I'd heard a bit of a buzz about Azuma and had quite high expectations about having dinner there, boy was I disappointed. One waiter seemed to be serving the whole room, while three female staff members stood at the front till, chatting and yawning. When I asked one to get me some wasabi, she did so but acted very sullen. The soba was over boiled and soggy, the agadashi tofu looked simply plopped out of a package and served with no presentation. The waiter failed to bring hot towels (oshibori) and said it was because the owner was trying to cut back on expenses. the sushi all seemed good, fresh, but not great. There was something strange about the sake, it seemed to have a sour taste, unusual. Nice location, but there is no way I'd go back
This is strictly a suhi review. They really need to add a little vinegar and kombu flavour to the rice and not cook it so long. It was bland and the rice became mushy when pressed into a maki roll or nigiri piece. They did have a nice variety of fish and even managed to dig out some geoduck so they got good marks on that.
I go to Azuma often and order their bento boxes. I find the service here excellent and they allow me to pre-order which is handy as have a short lunch hour. My meals are always on the table within 5 miinutes of my arrival. The staff are good in person but sometimes not as nice over the phone. I think any lack of customer service is only due to how busy it is in there. I would recommend making a reservation if you are pressed for time!
First of all we should feel lucky to live right next to the ocean, so most of the seafood out restaurants have is fresh. I go to Azuma very frequantly- the service is always fast and consistant, and the food is always fresh and tasty. I have never been disapointed at azuma, unlike other japanese restaurants I have been to. I have to say after being to most in victoria this is definately in the top three when you include: price, service and taste.
If you haven't tried the oyster ponsu or Edamame beans you should
Craving some steak sauce, but not wanting to shell out $25+ for Japanese Village, I headed to Azuma. The $7 bento boxes aren't as complete as some other sushi places: my tempura box came with salad, fruit, tempura and a bowl of rice. My friend's box came with miso soup, chicken teriyaki, salad, fruit and a bowl of rice. That was okay because what I was there for was the endless steak sauce-covered rice. The food wasn't anything special, but I will be back for the sauce when another craving hits.
Maybe my judgement is clouded by the fact that I'm from Vancouver where good Japanese restaurants flourish while bad ones just wither away but was that really Japanese food or was it the "Chinese chop suey" version of Japanese food?
There were 4 of us. We ordered a couple of lunch bento boxes and two Don bowls. Usually we clean the dishes but this time there was plenty of food left over. The rice with each of our meals was mushi and tasted old. The chicken teriyaki was hard and salty. The salmon sashimi lacked that buttery feel that makes it easily glide down your tongue past your throat. The tempura batter was heavy, almost like fish and chips batter.
The service was non-attentive. We had to flag the waitress several times before she would stop by. At least the washroom was clean.
I guess as long as tourists come to Victoria they'll get their share simply because they are on a busy downtown street but I won't be back.
I used to be a fan of Azuma (which was before the renovations). Since renovated it appears the restaurant has taken some cutbacks. I quite enjoy the gomaii its one of my favorite dishes. On more than three occaisions I have been informed that they had run out. This happened twice on a Friday night before the major dinner rush!!! I think Azuma is a good restaurant for people a little "weary" of japanese cuisine because the dishes are much more heavily infused with salt than more innovative and eclectic Japanese restaurants such as Kaz Ebizo or Futaba,
Coming from Vancouver, I'm constantly on the search for a good sushi restaurant in Victoria. Sadly, I've yet to find one. I've been to Azuma once on a Friday night. It was pretty busy, so I assumed it would be quite good, and I'd heard from a few people that it was so. Our server was great - super friendly and interactive. The food, however, was a little lacking. The sushi, as with all the sushi I've come across so far in Victoria, was just meh. It wasn't horrible (not T&T sushi), but it was only about on-par with the Clark Drive Fujiya's better days. I was really hoping for more, and Azuma, despite recommendations, just did not deliver.
Had a date to azuma recently. Found the food to be not as great as my date. The Yakisoba was drenched in sauce and made me feel sick. Also the Sushi was very dry and the rice felt off. I had to cover my Cali roll in soy sauce. The service was good and very good though and the restaurant was decorated nicely. All in all I will not be going back here.
Food: Ordered pork gyoza and an eel & avocado roll. The arrived promptly and was tasty. Nothing spectacular here. The roll was a bit on the small size, but contained smooth, soft avocado which countered the usually strong flavour of unagi. The menu also features a good list of Asian beers, though avoid the Tsing Tao - it has a strong after taste.
Service/Ambiance: Azuma's had a renovation since the last time I visited which I have to say has given the place a fresh new, upscalre look. What is nice is the flat panel tv's, making it a great new place to watch the playoffs, eat some good sushi and chill with some sake or Sapporo :)
They atmosphere isn't much better after the renovation for ambience, but the food seems better than ever. You must try their spicy tuna sashimi - utterly breaktaking. The fresh oysters are a good deal, and the Unagi nigiri is just right. For the price, this is by far the best value in sushi in town, and almost up to Vancouver standards. The food is actually better than the staid old overpriced local sushi dens (eg Yoshi) that I suggest avoiding.
Coming from Vancouver I'm a little spoiled as far as sushi goes, this has pretty much kept me away from the Sushi restaurants in Victoria as I've been waiting for someone to give one of the restaurants rave reviews.
I went to Azuma for lunch and found it to be very fresh and well priced, I wasn't overly impressed with the waitress but I won't let that take away from the overall rating. If you're accustomed to great sushi and find yourself in Victoria don't be afraid to try Azuma out, they were fairly new when I went there so I imagine with time things will only improve.
Asuma was comfortable and spacious. However, service was very unattentive and the food took a long to arrive, even though it wasn't a busy day. There were too few servers for the number of tables they're covering, and no server was really assigned to any particular table (which is actually common for Japanese restaurants so I'm not complaining here). There were actually two servers chatting at the bar counter. What ended up happening with our sushi was that it was left at the sushi chef counter for at least a good 5 minutes before a server had time to pick it up and serve it to us.
For the food, coming from Vancouver, my standards for sushi are probably higher because of the availability of high quality sushi in Vancouver. The sushi at Azuma was average, but is probably great by Victoria standards. Parking was hard to find in the area especially at lunch hour. Next time I'm in Victoria, I'd probably try something different. Mind you they made it to the top 10 list of best Victoria restaurants.
Never dissapointed...great food for unbelievable pricepoint..fantastic service and excellent ambiance..I love the decor. Never dissapointed and will always come back! Thhe menu has a wide variety. The sushi is amazing. The quality, presentation and taste is second to none! I find the best value for the money in the city. I have always enjoyed di i g here and recomme d it often. It is the place I choose first thoughh one of my siblings has a restaurant in town.
Considering the options of where we can eat in a restaurant filled city, this was the last time we'll set foot in Azuma...There's just too many other good\great places to go and last nights dining experience was a waste of time and money...very poor service and below average food\sushi...we have gone to Azuma many times in the past but ever since it's expansion it has gradually lost it's appeal as "A Place To Go"...the appy's (Gyoza & Veggi Tempura) served luke warm at best and quite greasy...would have sent em back but was too hungry to wait another 20 minutes for food...Nigiri sushi was bland and not even worth the special price of 99cents...when we mentioned our displeasure regarding the food and service to the manager she said several times she was so happy that we voiced our concerns and followed with "Now how would you like to pay"...well, we paid and left zero tip and will never part with any more of our hard earned dollars to Azuma...considering the options...
Visited for a romantic celebration. Food generally was good and ambience quite good as it is newly renovated. However, half way through our meal the waiter booked off. We waited for at least 15 minutes before having to get up and search out someone else to serve.
Found sharp bones in both the salmon sashimi and the tuna nigiri.
Apologies from the manager, but did not seem very sincere. We were given a free item worth about 5% of the meal. I would not recommend this restaurant.
I have been to Azuma many times and always enjoyed the food. However, tonight I found a fingernail clipping in my miso soup... I actually pulled it out of my mouth when I felt something hard. To say the least I was disgusted. The manager came to talk to me and assured me that this was "a rare occurrence" and offered to void the $2.25 miso soup off my bill and give me 10% of my meal. Needless to say I left, my meal was 10 dollars so a 3.25 discount was absolutely ridiculous. What disturbed me the most though was that the manager ADMITTED that the cook had been cutting his nails in the back and apologized!!! I know this sounds too absurd to be true but it is, I filed a complaint with the health authorities and will never be going back. The way it was dealt with was almost as horrifying as the fact that neither the waiter nor the manager seemed to be phased by the fact that there was a finger nail in the soup... not a hair that falls in by accident but a piece of nail! I can't even imagine what goes on in that kitchen.