I was here on Thursday and I tried to like this place but I just can't. Too much going on. It doesnt know if its a bar or a lounge. Figure it out. Much like the reviewer above me, I had a similar experience. Free drinks to friends, zero service, too expensive of a menu and drinks. The music was ok... And dont even get me started on the kids that hang out there. The place tries too hard and the owners have no idea what they are doing. There are much better restaurants around the area, such as T2, now thats a great lounge to hang out at. The service is better and the ambiance is much nicer. 2 thumbs down for Kloud 9!
I went to this location as I heard it was new and I wanted to try something new with my friends. So this location was recommended to me. I went with a few friends, the place looked nice enough so we decided to stay. About 20-25 minutes into my stay I was still not served, no food or drinks or a hookah was offered to me but they took my cover charge fairly quickly. The place wasn't overly busy. So I went to the bar instead to order drinks. I waited another 5-10 minutes until I was served. The barkeep was busy talking to his friends and I noticed he gave them free drinks on the house. It wasn't until they left was I served. I told the barkeep and he said he was sorry and he'd send a server over. She came over not to long after and took our orders. I waited another 30 minutes to receive my order. When the food came, it looked like a sloppy mess. It wasn't put together properly and it didn''t taste that well either. My friends were unimpressed as well. Now I am not one to stir up trouble, but this was out of control. A few minutes later, a group of rowdy guys came in and by that time my friends and I had enough and decided to leave. We paid our overpriced bill and went else where. It looks to me that the owners only pay attention to their friends and neglect their walk in customers. I will not be going there again and I will not be recommending it to other people. 2 thumbs down.