We have been longtime customers of the other 2 Biercraft locations. Since the UBC location opened we've been there twice, the most recent time was last night. We had friends come-in to Vancouver and we're looking for a place to go for dinner and drinks.
When we arrived the host table was empty so my husband went to locate a person to assist us. When the host came to the door she asked our name though the restaurant only seemed 1/2 full. She then went to see if there was a table ready for us and we were seated. After 10 min. we had a server approach our table, leave glasses of water and say nothing. After 10 more minutes the host that greeted us at the door and seated us came to the table to ask us if a server had taken our drink orders. When we told her that our drink orders hadn't been taken she stated that she was going to take them since our server was MIA. Once the drink orders were in, a different server came to let us know that she was also going to be a server for our table. We placed our food orders with her ordering; wings, calmari, baked Brie, fish tacos and beet salad. We also orders ribs thought they were not in stock on a Saturday night at 7:45pm. All the food arrived in timely manner after it was ordered and was of good quality ( as it should given the price.)
After our food dishes we clear we orders another round of drinks. Once they were finished the focus around us seemed to be on cleaning. We were not asked if we wanted another round. We sat waiting for 20 min. With the server not coming back to the table my husband went back to the original woman who sat us (she was now behind the bar) to let her know that we would like our bill since we had been sitting with empty glasses and we wanted to settle our bill and move onto the next place. My husband let her know of our displeasure with the serve. She acknowledged what he had said by saying "ok" though didn't ask if we wanted another round.
This place has potential to be so much better. We are not students and are professionals out for the night. The next place got the money from us the Biercraft could have. Improving customer service could go a long way.
The whole experience here was very disappointing. The ambiance is okay. They had music playing but they had absolutely no customers other than my husband and I on a Friday evening so it just seemed weird. I did not care for the music and it seemed very loud since it was just the 2 of us. We were there for 1 ½ hours and we did not see any other customers while all the other restaurants on Hamilton were bustling. There were a couple of other people that came in later on in the evening but I think that they must have been friends of the owner because they were sitting at the bar and they were eating with the staff. When we arrived we said that we wanted to have happy hour as it was 5:30 and there was another 30 minutes left on happy hour. We looked at the menu and did not see any happy hour menu so we had to ask our server (same guy who greeted us). He pointed out the wines that were available during happy hour and was about to walk away. I asked him about appetizers that had happy hour pricing and he told us what was available. If you have happy hour you should have happy hour menus and not be so reluctant to tell your clients what your happy hour specials are.
Our meal was reasonable as we stuck to a couple of glasses of wine and ordered 2 appetizers off the happy hour menu. We had calamari, a happy hour special. It would not be worth the regular menu price. They were very anemic looking calamari and just not very interesting. We also had the chicken wings off the happy hour menu. They were not very interesting and with just 8 small wings on the plate definitely not worth it if you were paying full price. The prawns were okay but didn’t have a great deal of taste. The best appetizer we had was the bone marrow but no better than Flying Pig on the next block and the rest of the food at Flying Pig is far superior.
Overall we were very disappointed and would not return.
We ordered a second glass of wine before happy hour was over and waited and waited. Finally I interrupted our server while he was standing at the bar talking to one of his co-workers and asked if we could have our wine. It’s not like they were busy.
Boy oh boy. I am not a fan of naming restaurants certain things like "great" or "good" because if something goes wrong then the name becomes ironical but pho really is goodness here. This is a tiny, family run business that sells amazing pho. The lineups give away the great taste but really everyone's just coming for their veggie pho. AH-MAY-ZING. They also have other items like the spring rolls which are quite delicious as well.
I came to eat here yesterday to satisfy my girlfriend's butter chicken craving, and it did just that.
The place had an empty spot when we arrived (which is why I chose it to begin with) so we sat down immediately. We knew what we wanted: butter chicken for the lady, and some lamb for me. We also ordered some plain naan and rice.The food did not come out pretty quickly, and the restaurant was more than half full. I don't know whether I made a bad choice, but I must say that the butter chicken was immensely better than the lamb rogan josh I ordered. Still good enough to satisfy me for the next three hours in class though. It may not be the best Indian in town, but I'd probably say it was amongst the top in West End.
Today I had a late lunch at the Indian Oven on Fourth Avenue. I decided to order two appetizers - paneer pakoras and veggie samosa - and mango lassi. The mango lassi was so sickly sweet it was like a milkshake. The paneer pakoras looked unappetizing and tasted bland like deep-fried bars of something white. I was able to finish only half of them. I asked the waitress what kind of milk paneer was made of… cow, goat, what? She didn't know. I asked her to ask the cook, who said he didn't know, but that he orders it in. They don't know much the food they serve? Whoa! Within half an hour, I noticed a stench around me. It was me! It was the worst body odour imaginable. I never have body odour, so it was obviously the result of eating the questionable food I ate at Indian Oven. Yuck!
When I think of a burger place I expect burger and fries made on premises. The burger and fries are both bought ready to cook. If I remember Wallys on Kingsway everything was made on premises. How can I place that specializes on burgers by the patties already done.
The place is nice and the service is good but the food tastes average at best. There is so much sauce its hard not to get dirty. The shakes are made from scratch and are good.
Save yourself the hassle guys, do not go here. Time to face the music Josephine, providing horrible customer service and sub par food does not make it in Vancouver. I went here the other day for some lunch, and got some kind of undercooked mess. I asked to talk to the owner and Josephine came over and continued to tell me that there was nothing wrong with her food and it was all in my head. I couldn't believe that a person would go out of their way to be so rude to a customer. Wish I could get my money back , as I will not support such a horrible person. Josephine you really need to take a long hard look at yourself and make some changes.
We were a group of 7 celebrating my sister's graduation (medical school, no biggie) and decided to come here to eat and enjoy the view. I had been here once and loved it but this time around it was a little chilly. Should have paid another visit during the summer.
The waiter was amicable from the get go, and got us started with some crab and shrimp cakes. Amaziiiiing! Came with a great sauce made out of mango(?) I believe. The beef tenderloin was cooked to perfection, and I took a little bit of my mom's halibut to try and it was excellent. The prices are normally what I wouldn't pay for on an average meal, but since we were celebrating it was a good excuse to splurge.
I used to come here a lot for a quick lunch. Their pasta was delicious, came in huge portions and very cheap (but not cheap as in low quality). And don't even get me started on their tiramisu. Was in the West End doing some errands and decided to stop by for old times sake. Shouldn't have. It seems to have gone downhill. The pasta tasted canned and nothing fresh, which wasn't the case before. I'm not so sure I'll be back.
Went for brunch with my 4yr old son for his birthday as read the place was kid friendly. That may be so, but food quality + taste was lacking (even for veg), the place was dirty, and the servers seem like pot heads waiting impatiently for their next smoke break and not really interested in much else. Basically a cafeteria rather than a restaurant. Would not recommend nor go back.
This was a very disappointing evening.
There is seating downstairs and upstairs as well as patios on both levels. We were seated on the upstairs level. The upstairs is the more formal of the two with white linen tablecloths and a more formal atmosphere. They have a couple of tables on the outside patio upstairs and they looked very nice. It is a beautiful room and the menu prices are not unreasonable if the food is good (it was not) and the service is good (absolutely one of the worst experiences I’ve had service wise in a restaurant.)
Water was brought to our table reasonably quickly but after that it was a good 20 minutes before anyone asked if we would like a drink. Dinner took over 2 hours and we had l glass of wine each, 1 entrée each and a shared dessert. A table of 2 ladies beside us had appetizer, entrees and dessert and were finished their dinner and we still had not received our entrée. They sat down 20 minutes after we did. I guess if you’re 2 attractive ladies you can expect better service. For entrees my husband had the lamb shank that he said was very good. I had a ½ Cornish game hen that was overcooked and came with very bitter kale and potato rosti. We waited well over ½ an hour from the time we ordered dessert until it was brought to the table. We shared a pecan tart. I’ve had better pecan tart from Safeway. I told my husband that I should give them my recipe for pie crust as their crust was lacking any flavor and slightly on the tough side.
It is really unfortunate because it is a beautiful room and the prices are reasonable for the Yaletown area but the food was not good and the service is a joke. My husband is generally a very generous tipper but I told him that the service was so bad that he needed to adjust his tipping accordingly.
We would not return. There are too many really good restaurants to give this one another try.
East is East is one of those places you either love or hate. I personally liked the ambiance of the place, the softness that is contrasted by the wood tables and all, but maybe because I had not heard much about it. My colleagues were a little disappointed because they felt the place had been hyped, and weren't too fond of the lack of lighting.
That aside though, the food was incredible. A bit of a fusion between Indian food and Afghan food made for a great selection. I personally am a fan of Asian and ethnic so I didn't mind. There was a wide variety of veg & non-vegetarian dishes: I opted for the Bombay Masala and Mughal(?) to try a bit of both. Extremely tasty - the coconut curry was delicious and the chicken did not disappoint. Not too spicy, and definitely worth it.
Initially when we first called them up to try their famous deep dish they told us there would be a wait…of at least 45 minutes. Apparently that is how long the special deep dish takes to make? Since there was still time for the game to begin we said okay and what was like 50 minutes later (or so it seemed) we found ourselves with a medium sized Chicago special staring back at us. The pizza definitely is nothing like what I’ve ever had, and cannot be eaten with your hands. The sauce was amazingly tangy and tasted unique, and with the thickness of the cheese we had to use a fork to hold it all. Lasted throughout the game so that was good.
Let me just start off by saying that I've been to the Red Onion before but stopped going because I felt that their service was going downhill. Decided to try it out again but was disappointed.
Didn't think a burger place could go so bad. I should’ve figured it out from the lack of people in this place. I ordered a red onion burger and some fries; the meat was a bit hard and burnt and the fries were a bit cold and greasy. Was a bit disappointed as it was not cheap. I think I would give them less stars but the waitresses were okay. They were helpful and did not treat me bad. Other than that, give this place a miss.
Went for lunch today with some of friends. Service was good but the food was very average. There are much better restaurants in Vancouver that one can dine at. For what you pay this was not good. Will not go back as Vancouver has many options
A couple of friends and I decided to meet up for lunch to discuss some issues regarding our music and business ventures. We decided to try India Bistro because the buffet is an easy pick and tastes good. We came too late and by the time we got a seat it was over. Since one of our pals was craving Indian from the city, we decided to stick around and just order from the menu.
We ordered some drinks to begin with and the appys gave it a nice touch. Pakoras were very good, tasted even better than the samosas which is weird. As far as the menu is concerned, it is pretty standard in terms of selections - you can get what you normally do at Indian restaurants. We got the butter chicken which was a no brainer but the other dishes (lamb vindaloo and tandoori chicken) did not fall behind. The spiciness is not too much but the taste still manages to be there. The bill did not come out too expensive if you don't count the drinks.
This WAS one of my favourite places for asain food. I ordered as usual the sweet soy glazed chicken and beef rolls. When they came i opened so excited and they messed up my order. They gave me cold cheap tasting sweet and sour chicken. Completely different to what I ordered. I called them to explain and the lady on the phone just kept denying that they messed up. I explained that I am a frequent diner with them and i know full well what the soy glazed chicken was. And she started yelling at me!!! Even though i was very calm. This is ruined this place for me which is quite sad.
I've been to this address many times in the past when Kaplan's was here. The food was always very good, service and value for your money too.
The restaurant part has changed. The Ambiance is okay except for the overly bright lights hanging overhead. They could reduce the wattage and safe some money on the hydro bill. I ordered my standard sandwich and a drink taking note of a price hike for the sandwich. To 'supersize' it would have cost $14.95. What I failed to note is that their smoked meat isn't Montreal Style Smoked Meat. So I was a little disappointed in that. The meal came fairly quickly, delivered to my table (you now take a number on a stand to place on your table). I didn't find anything special about their smoked meat - just ordinary I'd say. But the sandwich was small, no slaw but they did throw in a pickle. It was on bread the size a ciabatta. I read the rest of their menu board and nearly choked on $12 for a hamburger and $16 for a double-burger. Maybe it came with lots of fries - who knows. So sorry, I won't go back. No Montreal Smoked meat. Small portion. Just not value for your money.
We've been out to the Vancouver X-Site restaurant twice on a Friday night.
Both times, the service was quite good. Casual and friendly servers with regular check-up on meals/drinks to top-up. They have food and liquor specials each night and the prices are reasonable. X-Site could be called a Sports Pub with live music and/or local watering hole.
Mexican specialties were quite tasty and good value.
Chorizo nachos were quite big plate and tasty.
On Friday nights, they have an open mic for locals that play/sing. Entertaining and laid back.
Very good location for a nice night out without blowing the budget. Highly recommend for anyone in the Hastings Sunrise neighbourhood.
I visited on Friday 4 Dec, 2015, (Davie) for dinner. I ordered Roast Lamb, that came to dry and cold. My server (Sandra # 6) was not attentive with her service nor when I informed about the food. Later, I requested a to go box because I had more than half my meal. The box came back with Rice ONLY. I asked about it and I was informed that she thought that I was done. How I told her, if I was done why do you think that I ask you to pack my food and what made you decide that I did want the rice but not the lamb, potatoes, etc? I even complain to the manager who apologized but no compensation was offered. So I paid for a full meal but I really ended up with a small part of it.
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