* wife ordered burger on lettuce (gluten intolerant) came out on a bun
* replacement burger was raw (mine was slightly pink which is ok) - food safety issue
* ordered beer, they were changing the keg. Ok. No prob. Beer came out 25-30 mins later
* kid got a kids meal with ice cream sandwich which came out completely melted - food safety issue
* they comped us the burger (good), but discounted it $14 instead of the $16.50 it actually cost
I asked to speak to manager, and to her credit she comped the meal, but it was still a terrible experience. 1's across the board.
I went there for dimsum today with family and the restaurant served us SPOILED FOOD. It was completely disgusting. I found a hair inside a shrimp dumpling and THE MANAGER told me that it was my hair. I found it cooked inside the dumpling and pulled it out of the dumpling right in front of him. I used to love going here and the food used to be good, so I ordered what I normally did. I got three different types of shrimp dumplings and they were ALL SPOILED. I told the manager and he said that we should have told him earlier but we just tried it because it came out late. When we informed the manager he actually yelled at us and said that we should have told him earlier even though we waited over an hour for our food and it had just arrived.. This restaurant has seriously gone down hill and it's not recommended, because they serve spoiled food, and they offer horrible service.
It had been awhile since we have been to Hamilton Street Grill. They have a special promotion for the month of June - $20.00 for a Peppercorn Strip Loin with potatoes and vegetables. It is very good value. The steak is 8 – 10 oz. and was perfectly cooked and the vegetables were very good. The regular menu is a bit on the pricey side for the atmosphere. The restaurant is in Yaletown though so the rent in this area is pretty high. We shared an order of garlic butter shrimp with garlic toast and they were good. It was a very generous serving but as my husband said it was good but not great.
The service was good. The wine was topped up during the course of our meal but we just felt very rushed. The server also checked to see that our meals were satisfactory. We had just finished our appetizer and the steak was put on the table immediately. I felt it may have been sitting under a heat lamp waiting for us to finish our meal as my steak was lukewarm. We would just finish a dish and it would be taken away within a minute.
They charge fine dining prices but the setting is not really a fine dining venue. It is more of a casual dining ambiance. I would return and use my entertainment coupon or if they had a good promotion but I do feel that otherwise they are a bit overpriced for what they offer.
The evening we were dined there were only 6 tables occupied whereas the restaurant next door was packed with customers.
I often used to go here for lunch when I was going to school I went with Dad when he was home from working out of town and my Mom was at work my Mom and I came here lots I always enjoyed the chicken with French fries and corn on the cob and also a chicken burger. .
I have purchased pastries from here twice, and both times they were outstanding. There are suddenly a lot of pastry shops opening, and few are as good as Cadeaux. The presentation is beautiful and the taste is wonderful. The first time I had a kind of peanut butter filled pastry, but by "peanut butter" I am only referring to the flavour of the filling. The second time I had chocolate covered vanilla cheesecake, and I can say I have never had better. Highly recommended, and don't be put off by the location, which is an area that is rapidly changing.
Came here for a quick weekend lunch. I tried the Chef Hung in Richmond when it opened and was wondering how this location would be.
Service is excellent, tea is always topped up but the food is sub par. Ordered Champion Beef noodle soup, dumplings, and cold cucumbers to start.
Broth lacks depth in the beef soup, noodles are chewy which I like. Dumplings are just average and the cold cucumbers tasted like pickles and wasn't worth the $5.
I think one reviewer said it best a long time ago, If that is what the champion noodles soup is, I seriously question the merits of that contest.
At first when we heard about this restaurant we remembered bad reviews and unpleasant food, however, they have changed chefs and now chef Gerry and his kitchen crew are absolutely fantastic! Upon being seated, the atmosphere was pleasant with a nice dining layout, traditional Italian music lightly playing in the background, and nicely lit focal points such as the bar area and traditional decor. As we opened our menus we were delighted to see such a vast variety of wines and liqueurs, we were surprised that the poor Italian had such a vast variety to choose from and it was definitely a change of pace from our usual watering holes. Secondly, we observed on the table a promotion of special pastas offered on pasta nights and a seafood festival coming up in June. We were super excited and had been telling all our friends and family about this event. As we began to skim through our menus, we noticed a stocky older Italian man with salt and peppered hair tending to other tables. I'm guessing he must've been a manager or something. As we were looking at our menus he was servicing other tables and his attitude was just appaling. How could a manager speak to customers in such a entitled "I'm the boss" mentality is beyond me. He was rude, unappealing, and worst of all had his fingers in the food when carrying dishes to the tables. I was absolutely disgusted with not only his attitude and personality, but poor service skills and demeanour. If he is the owner he definitely needs to stay out of the restaurant, and if he's just a manager he definitely needs to be let go of, I'd expect such a classy upscale fine Italian restaurant to show a little more class when hiring personnel to be the front lines of your establishment. By now I had already lost my appetite but decided to give the food a shot, to start off we ordered the carpaccio which came as expected but was delicious none the less. Followed by the antipasto misto which had a assortment of Italian meats, cheeses, and olives enjoyed with bread and traditional olive oil with balsamic vinegar. Next came priuschutto wrapped cantelopes and calamari which was absolutely fantastic! A genuine taste with amazing attention to detail and flavours accentuating the natural flavours of the key ingredients and not heavily seasoned to mask errors. I was pleasantly surprised with the appetizers and had regained my appetite thanks to the kitchen staff. As we finished our appetizers the bussing staff was quick to remove and clear empty dishes from the table and the waiters were quick to help us pour our wine and waters even though we had bottles at our table and could've done so ourselves. This was a very classy touch. But again mr MANAGER had to walk around with his entitled attitude and nose stuck up in the air to offer anything to us let alone bringing us more desired bread. We had asked him twice to but he mumbled something under his breath to the words of "you don't f*cking need it" or "I don't f*cking need this".... Either which is just as bad... I am not deaf and know what I heard and will NEVER return to this restaurant. I am NOT fat or obese if that is what he was implying, and if he doesn't need this he definitely will NEVER get my service EVER again. Our table spent upwards of $500 for dinner which isn't cheap to be served by people like this?! You've GOT to be kidding. We had told all our family and friends to attend the upcoming seafood festival but will be telling them otherwise!! No way will they be getting our patronage or service let alone our referrals. The food was delicious but definitely not worth being belittled by the manager in the front by the bar. They had lost our respect and impression. All in all for a classy establishment such as the poor Italian trying to serve fine dining and delicious food, you could really use a makeover in the front head of staff position. The only thing dragging this place down is the "mr. Entitled" manager with the salt and pepper hair who looks like HE doesn't need it.
Easily the best BBQ I've had in Vancouver. In fact, it is on the same level as highly regarded restaurants I've visited in Texas and New Orleans. I can't give a higher compliment than that. As for BBQ restaurants in Seattle and Calgary that I've tried, Dixie's is on another planet. There is love and attention to detail in this food. For example, they use three kinds of wood in the smoker. We tried the brisket, ribs, and a regular link. All perfect as were the coleslaw, potato salad and pickle sides. Pecan pie with maple whipped cream was excellent. The staff were very friendly, attentive and enthusiastic about the BBQ wonders on offer. Portions and prices are very fair. Look forward to returning. Highly recommended!
Coming to Miku is always a phenomenal experience. Everything, from the location, to the food (the sushi quality is unmatched) and the staff that simply make you feel at home makes it one of my favourite restaurants. You never get that pretentious feel that you get at other fine dining restaurants - kudos to the staff for making that happen.
We had a reservation for five and got to sit on the patio. The view from here of the water front and harbour is great, especially during this time of the year. Great place to take someone if they are from out of town.
As for the food, presentation here is everything. The Miku Zen is something I always go for when I come for lunch, as it has a bit of everything. Something like that of a bento box, but much fancier of course. 5 types of rolls, with their aburi sushi being the best. Also some miso soup and appys. Their appetizers and lunch options are something you want to stick to because they do it very well.
Personally I enjoy it when a restaurant has good quality home cooked style cuisine. This place definitely had authentic Indian cuisine. And by 'home-cooked' I don't mean bland and lacking in taste, but rather simple and not bad enough that you have to increase your gym time and go lean for the next week.
The aloo gobi and garlic naan alone are worth coming here for. The gobi, which is cauliflower served in a mix with potatoes and Indian spices, is delicious. Not an uncommon dish but I really like how they make it here. The garlic naan is also out of this world fluffy.
And while honestly this is not the best Indian food i've ever had, it is still very enjoyable. Or maybe I've just had the best of the best when it comes to Indian food.
First off, if you are considering going, don't dilly dally- make a reservation. There are 3 seatings and certain rules/expectations. All is explained when you reserve and you really should as there are only 10 seats huddles round the counter while you watch the chef dazzle. There is no soy sauce, alcohol, rolls.
You can order à la carte but the omakase menus are the way to go. We tried both the $40 and $60 menu delight. All sushi is prepared right in front of your eyes and there is a process. Chef brings out the pieces of fish in a certain order to allow for room temperature and then the magic happens.
He slices the fish with such skill that there are no knife marks in the 'chopping' board. The rice is prepared authentically you can essentially taste each grain. The sauces and condiments are added to perfection - nothing else is needed. His wife is on hand at the start to take your order, provide hot hot tea (yay) and at the end when you get your bill. It's a very tight knit operation that flows well.
I would say that if you have time, go for dessert - a little something is needed to round off the meal.
One thing I've always loved about this place is it vibe. Now, there are a lot of other good places in town, but their lunch is pretty good. Lots to choose from, delicious food, and most importantly, its all you can eat. Buffet. Yes, buffet. Omnomnom. I love coming here during the summer, which is right around the corner, and just having a bite at the patio. The view is amazing, lots of friendly people, good food, add a beer and I'm good to go. They've got some local crafts but one particular Indian beer is really good. I'm a sucker for their chicken tikka but there are lots of other good dishes to choose from. If youve had indian before, you'll like the naan but the basmati rice is pretty good as well. Make sure you get a patio seat before they run out!
360 spin! I used to not be a fan of this place, to be fair, a gave it a couple of chances before I decided to not go there entirely. I found the food to be rather bland and sub-par to other Chinese and asian place in town, not to mention the portion sizes served here are quite small. That is the impression I had up until now, or so I thought.
We were looking for a place to eat and this one seemed to be the only one that would not take forever to serve us. We went in and the food was not bad. I don't know if there has been a change in management since i last came or what but the fake meat was delicious. Also, don't miss the drumsticks! Delicious.
Never coming back. Had 2 gift cards, one with $0 balance, one with $20 balance. Went there today to have lunch wanting to use up the $20 gift card. Cashier-in-training was on duty at the time. We had ordered 2 sandwiches and soups, then I gave the cashier-in-training both gift cards to pay. She had trouble getting the gift cards to scan on their system despite many tries. She asked a colleague for help, and during this time both the gift cards were lost amongst their huge pile of gift cards sitting on the counter. They didn't know which gift card was ours. We complained and the manager came out and all he offered was to take down our phone number while he calls the gift card company to see what he can do. We left, furious, to find lunch elsewhere, and $20 gone.
I also ordered a coffee in my own mug, so they had to give me the coffee. Next time if they give me a coffee, I would probably throw it away because it was pretty gross.
So me and my gf decided to order from the fish shack pay a premium for delivery , since my gf is a pescatore I reluctantly agreed knowing very well that most sea food restaurants don't deliver!! So we ordered a bunch of food seafood stuffed mushrooms, the rock crab jalapeño
Poppers (absolutely no sign of crab,ZILCH and you charger 10 bucks for 5 half poopers half filled with cream cheese?), the seafood melt ( this one is the best..big toast lotsa butter but hardly ANY seafood filling OMG even a Chinese restaurant would do better), seafood cannelloni (3 pieces of narrow cannellonis filled with you guessed right...HARDLY ANYTHING) and the fish shack fried rice (should be served as an appy minus too much salt)..
Hey blokes if you guys want real seafood this is NOT the place unless you have MONEY TO BURN
Nice little place, fun dancing if your into that they have a kinda crowded little dance area. Crowd was fun to watch though. Main reason I went was to have some food and watch soccer on the massive screen. At 8pm they didn't have there signature short ribs, supposedly the were frozen still, so had chicken wings three different flavours they were not very good, the chicken just didn't taste very good, it had a weird flavour to it. The major concern about this place is the service it was the worst I have had in a long time, it took 20 minutes to get a drink. my drink was fine, but my friends was served wrong they ordered 2 shots of rum with a lime over ice, they received the two shots plus soda water no ice -so after a 20 minute wait to receive the drink wrong on top was pretty bad then the waitress came back with the same tall glass that she had dumped and poured in the two shots back into the tall glass, seemed kinda weird. service was consistent for the few hours we were there.
Before a hockey game I have caught myself here a few times in the past year. Every time I order the Beef Wellington, OMG its really good. Tastes exactly how I expect....little expensive in my mind but it is a dish that needs time and care in the preparation. Good job Hy's. Service is also worth a note, our waiter's on all occasions were very professional, attentive but not interruptive.
My friends wanted to try this place as they had bought a groupon. The service was good and food was also very good. I had the steak. Dessert was also very good. It's worth the money they charge as most yaletown places have small portions. This place was not bad. Lots of people at the restaurant and our server was very good.
Every time I come in the servicers is beyond rude! Today I got lectured on the size of my dish. I have had this food many times and have never been lectured like I had today. The woman came up and watched me the whole time, Made me very uncomfortable. Then she stood right in front of me lecturing me about my dish size. Her stared at me with a very mean look on her face the whole time. I have ate there several times and this was the worst I have been treated there. I have experienced their rude personalities before. I was shocked to find they didn't water the sauces as bad as they usual do. I have been there when they watered them down with a pitcher before, which gave the sauces no flavor. Plus the rice is not fresh. I highly not recommend them due to their rude personalities. Plus you shouldn't get lectured for the price you pay. Pus I have a 2 year old and got charged $3 for the 5 noodles she ate. Their is another BBQ not to far from them and I will go there for now on. At least they give you fried wontons and extras with your meal. Again, do yourself a favor and never eat at Robson. Do if you want to be treated with disrespect. It has never been a pleasant visit every time I have gone. They hirer the rudest of rude. Why support a restaurant financially with people like them. I don't appreciate the lecture and the attitude!!!!!
Inconsistently good food, consistently bad service. I saw this place on Diners and Drive-ins, I really wanted to love this place, and at first I did. Problem is, after four times going to this place, the tea is usually served luke warm at best, the food is sometimes served at a temperature that seems to say- I have been sitting in the back on a shelf for 5 or more minutes, the restaurant is filthy, the décor is horrible, and my goodness the waitresses are so inattentive. The noodles are really good as is the gyoza, but they really need to clean this place up and hire some people who actually want to service not a bunch of people who stand around clueless. The service is a huge problem here, the food is great. I rated it solid but it would be outstanding if I actually received it hot!
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