Western Lake is a Chinese restaurant serving a menu of authentic Chinese cuisine with a focus on dim sum.
Large quantity, valuable prize! But the service is so so. The restaurant is small, so it needs to have a good interior design which it lacks. Especially the table nearest the entrance, I got really "good luck" sitting there twice. The customers just keep hitting the little unstable fance all the time because of the mini despace.
It's packed, but it's an excellent place to have dim sum. They are relatively inexpensive but still have food at great quality. The only problems with Western Lake is, without a reservation, you'll be waiting a minimum of an hour. Even with a reservation, you'll probably have to wait for 30 minutes or so. The waiters are very busy and often, you can't find them. It's very loud, so I wouldn't recommend it for a romantic lunch or something.
But basically, great food, poor service.
i read the other comments and i decided to comment too;
i always eat at that restaurant.. (im not trying to cause any problems with other members) but some comments are so NOT true. i think its just exaggeration;
although it's all cramped and stuff and always busy-
this is wat i think: (and theyre truee)
yes; its squishy but then its good that they dont doo the "cart pushing dimsum kind"
and their food is FRESH. you order it and they make it right away.
and sometimes it does come slow (depends on the time; ifi ts past 1PM then yeaah its slower)
you know how to say that their food comes slow and even if you made reservations you still hafta wait right?
answer: they make the dimsum right away; and they don't use any leftovers from the day before.
they are supremely busy that sometimes they even run out of the ingredients and they have to go buy it right away.
Space: their restaurant (size) seems smaller than former "Wong Gok" because they made a counter that was bigger than the former's and they have more tables. the decor is really nice. especially the lights too.
clean-ness: 100% clean. you can always judge a restaurant to see if its clean or not by going to their washrooms... and the washrooms there is really clean. (not that i always visit the washrooms there.. but yea)
service: you have no ideaaa how the waiter & waitresses are..
they "power" walk and it seems like theres someone chasing after them. (thats if you notice or not)
i think you seriously shouldn't blame the waiter/waitresses...especially wen their restaurant is "that" busy. it's not their fault; some ppl can forget to refil your tea and stuff you know...
food: awsome. but yea; it takes awhile to come (it comes fast if you order before 1PM) i lovee the fish espsecially ><" and the eggplant with the crab meat thing on top. although it might be smaller in sizee and or quantity comapring with other restaurants but i think its worth it to pay the price since its good.
reccomendations: ALWAYS make reservations the day BEFORE;
(yeah. some complaints were that they still made them wait)
but heres something that might be useful
call the place to see if their table is almost ready; THEN leavee and goo there to eat. *thats wat i usually do*
and DONT get a bowl of rice for every single person; they give you a hugee bowl of rice; so its best to have someone share it with you so its best not to get a bowl of rice for every single person.
oh yeah. if anything is wrong. always tell the manager(s) (dressed in black)
the waiter & waitresses cant really do anything about it so yeah.
thats all i got to say . hope this helps..
My favorite dim sum restaurant! The price is right. They serve fresh dim sum (not that frozen crap) and the portions are of good size. Usually, my friends and I cannot eat more than $35 altogether. Service is above average, but the food makes up for it!
It is a bit cramped and it is quite noisy (so a crying infant wont annoy anyone) and the wait is usually always around 10 minutes or more, so get there early! (I am referring to 9 or 9:30 am). Parking, although free, is hard to find once the crowds arrive, so again go early!
Saturday night dinner at Western Lake Chinese Seafood Restaurant. We had a dinner of 8, so we did advance booking for 3 days in advance. When everyone came, we had to wait for an extra 34 minutes! Not only we had to wait outside, because the waiting area is so small that you can fit 5 people maximum. It was a frustrating start.
When we were seated, we started with 1 pot of tea. And when we ask for another pot, the waiters started to ignore us despite we had a table of 8.
The food is decent. Do not expect it to be fancy or healthy. But the food have decent portion and food is good.
However, the place is small and very cozy. Folks siting inside will not expect to come out until the end of the dinner.
I would recommend for take out or if you go in a party less than 4.
But do not even think about banquet or going as a group.
I've been here several times for dim sum and evening dinners. The food is very good and reasonably priced for what you get. If you have a group of about 10, you can order from the banquet-style menu (I believe it's only written in Chinese though). These 10-course meals include appetizers, several entrees, rice/noodles, and dessert - a very good value for the money. Although they can get extremely busy especially on Friday and Saturday evenings (so you'll need to make reservations well in advance especially if you have a large group), they serve quite quickly and the service is fairly decent.