I ordered a Vera Burger tonight by phone, it was prepared on time, ready to go when I arrived, under 10 bucks and honestly, scrumptious. Well done guys! Will always come back, been good for 10 years, always a memory attached to a burger from Vera's in Kits.
So we ordered two burgers, a veggie burger and a chicken burger, a small fries and two drinks. The total came to $26.
Yes, $26 for a small fast-food order.
"Fast" food, that is. It took over 15 minutes for the fry cook to plonk down two lukewarm meals and the saddest basket of over-cooked french fries I have ever seen. The person who took our orders was sullen and didn't even say hi.
My veggie burger was dry and tasteless, and they screwed up both orders (forgetting onions on mine and pickles on my wife's "customizable" burger). The ingredients were fresh, though.
Overall this place was such a monumental rip-off I figured it had to be a practical joke. I really have to quit getting suckered by all these stupid trendy Kitsilano locales.
note: White Spot is one block down, way cheaper, much faster, and far tastier. Sophies on 4th isn't bad either. V
Recently visited on St.Paddys Day. Service started off ok until I received my burger on a "refrigerator" cold bun. This bun had never seen a toaster oven or any other warming device and was cold to the touch. When I presented this to the server they agreed and promised me another. After 5 minutes waiting I noticed an open faced burger sitting on top of a toaster oven (in hindsight I suspect they moved the burger etc. over from the first burger) for over a minute and thought to myself, no ... that can't be mine; but lo & behold I see them take it from there, wrap it up and present it to me as my new burger. And it was as cold as the first one.
Two strikes and you're out in my book so we promptly left (still hungry). I got the name of a Manager and phoned him and let him know about the pathetic food and service and he promised to get back to me. So far his response is on a par with the other experiences I had there; piss-poor!
I had previously gone there every few weeks with my kids but we will definitely not be going back there any time soon!
Okay burgers, taste wise, but by the time you are done ordering your basic burger-and yeah real meat, yeah fresh this and that- the price is up there in the category of a sit down meal. Its a BURGER for Pete's sake!! Plain old over-priced Vancouver once again-the burger isn't even that great. Save yourself the disappointment and buy some good meat( buffalo is the tastiest) and make your own big, fat, juicy, no preservatives, no pimply kids germs , delicious, flavour filled, juice running down your fingers....... burger.
Seriously, this place is a rip off!
Maybe get the FF to go-oven fries aren't the same.
As recommended by a friend, a visit was paid on the rave reviews.
Immediately greeted by the ladies behind the counter, my wife and kids are instantly at ease. That set the tone for the evening. You can almost tell when the crew like the place they work at. Al least this was the sense I picked-up on.
SERVICE: Fast, friendly and patient. Realising my daughter's first visit, our order-taker waited patiently and answered each question with the long version.
FOOD: Well, as mentioned I had high expectations. In one word, MET! To concisely define QUALITY as 'conformance to requirement', this was the basis of my expectations met. I have to add, if you like fries (who doesn't?), brace yourself. It could be the ball-and-chain holding them back in the Burger race. The 'Chilli Fries' (by which I have been spoiled by "TOMMY's", the Los Angeles standard-bearer for anything you can put Chilli on) is less than stellar. The chilli is supposed to marry nicely with the fries. This didn't happen here. Nevertheless, the beef burgers ar worth repeat visits.
AMBIANCE: It is what it is, a casual burger joint with roadhouse style picnic table seating. You may have to share a table with other patrons which may be uncomfortable for some. If it is, choose your timing wisely.
The friendly demeanor of the ladies behind the counter, QUEENS of the burger kingdom!
My friends and I heard that Vera's was good so we checked it out. Bright clean place with picnic tables. I am very surprised to see all the negative comments but perhaps it's what burger you order! There was so much choice so I ordered the special of the month which was a Thai burger with beef patty, sweet Thai chili sauce, bacon, cheese......it was so good! My other 3 friends enjoyed their burgers as well -- I'd go back and bring others there too.
Cafeteria style place, I've wanted to go for ages. What can I say, it was ok at best. Milestones does a much better burger, and you get to sit in a nice table not a picknic style table. I dont' recommend it.
the place rocks, I don't go during the summer because of the lines, i just have an issue waiting 20 mins for a burger. They are always good about it (they make them fresh, which i like, too many places just get some frozen patty). I love the flavour shots, The fries are great, and the onion rings are awesome.
Having been to Vera's several times I have to say I think they have the best burgers easily in town. I like the fact that they make them themselves, with their special spices. every time I try another burger place in town I find myself saying the same thing, I could make them myself. Not at vera's, the burgers are huge, juicy and with all the toppings that they offer you could eat there for a month and not have the same thing twice. I luv the onion rings, the fries are hot and crispy, and if you ask them to do half rings and half fries they will. The philly cheesesteak is authentic, and the poutine is awesome. The service is sometimes spotty it could be friendlier, and the ambience is fair, but hey its a burger shack.
Had a craving for Vera's burgers and fries one night and called ahead for take out; told it would be about 10 minutes. BF arrived promptly and paid, then waited around for about 15 minutes until he noticed that there was a bag 'o food sitting on top of a toaster in the back. Yup, that was us! He finally got someone's attention to hand it over, and wow! it was sooooo good when we unwrapped it at home. Cold, soggy fries and cold, dry burger. Delightful!
I usually love their food but this time eating in might have been a better option.
Ok, I am guessing the people who voted this horrible burger the best in Vancouver normally go to McDonalds or Burger King. If I was to compare to those places, ok it is better.
But it is also a lot more expensive than those places. So, it should be compared to places of similar cost, real restaurants.
This burger was try and a terrible flavour. Okay, perhaps it is fresh, but I don't see how cheap meat is any better not frozen. How about use good quality, and fresh?
Service is indifferent, though I can understand how it would be hard to get anyone decent wanting to work here.
If you are comparing this to the fast food places, which they must be to claim any quality in the food, well then it also fails. The fast food places tend be cleaner, with better service, and a lot cheaper.
I don't eat at those places for a reason. And I won't eat this terrible burger again for the same reason. I like good food.
Went into the one on Cornwall full of expectations of a juicy, toasted, and hot burger.... came out w/ an average burger that was rather dry on a white bun. advice: they shouldn't be cheap on the condiments! i could have made a juicier, beefier tasting burger on my own barbeque with whole grain buns!
After reading all the bad reviews about the Kits location I'd just like to mention that not all the locations are as bad as this location. I can agree with the reviews this location has gotten, but I've recieved better service and food from the other locations. Maybe they should put some of the staff from the other locations in that store and hopefully bring it up the hype about Vera's. A new location opened up on main street and since I live in the area I thought I'd try it out and see if it was any better. IT WAS!! the staff was friendly and helpful even though it was busy, they didn't stop caring about the customer. the food was great, especially the lamb burger, the food was served in a timely fashion, granted it takes a little longer when its really busy but then it was worth waiting 15 minutes for it. People shouldn't write off all veras just because they had a bad experience at one location...if you didn't like one try a different location before giving up.
Well.. where to begin...
We were out and about one day over the summer, and thought we'd stop by Vera's for burgers (we had never been... but thought they must be good as they have so many restaurants around town)... wow.... it was a bit of a dissapointment:-(
I first must say that the menu looked very tasty!! And we thought we'd be in for a great treat.....first off - the service sucked!!! WOW.. did it ever!! The cook/server was rude and could really care less about customer service!
Now for the food:
My daughter ordered a grilled cheese sandwich, as she doesn't care for burgers ... I have to say THIS WAS THE FIRST TIME SHE COULD NOT EVEN EAT HALF THE SANDWICH!! It was absolutely awful.... first off, it was prepared on 1 piece of inside bread, and 1 end-piece of bread (uh... are these people so cheap that they have to actually use the end pieces?? I'm not saying I'm a wasteful person (in fact I choose to eat the end pieces at home... I'm just saying that these end-pieces don't exactly taste great in grilled cheese sandwhiches) but most kids hate the end pieces in general.... and they are horrible when making grilled cheese sandwhiches!!!)... as well... the crappy sandwhich was burned!!
As for my burger... it was dry, and had to be chased with water... yum...*vomit*
I can't say we will ever return to this crap shack... sorry
Long time BC (West Vancouver) resident - Summer, at least twice weekly, we visited Vera's on the beach. Sad to see it change, however we visited Vera's Cornwall location when it first opened and although the ambience was lacking can't say the same for the burgers! Simply the best. Takes a little time to figure out the additives but once done worth the wait. Like the upgraded new Cornwall location - have to try the Taco Shack when we're back in the area.
These specialty buger places are hit and miss with me. This particular one is an absolute joke. Mediocre burger on cold bun and possibly the worst chips I have ever eaten. In this case I only ate one and tossed the rest. Dark, oily, cold. Hey Vera dudes, change your oil, at least once a year! Staff when I went didn't seem to care. Too many other places to try. I'll never go back to this or probably the other Vera locations.
After reading the enthusiastic review from Burger Boy it left me wondering what Vera's he ate at? IMHO there are three things really wrong with Vera's on Cornwall :
1) The staff are useless. They are indifferent at best, basically unfriendly at worst.
2) Leaving the place with your clothes just reaking of grease. Get a fan that works please!
3) The overrated hype surrounding the burgers. The burgers are ok/fine at best, absolutely nothing special at all.
Vera's burger shack is amazing! The amount of work the staff does to make sure that the quality of the food remains high is impressive! I mean, these guys are sooooo pact sometimes, and they still manage to make you wait only 10 minutes! The burgers are real good, and now that they have beer the place will rock! Can't wait for the summer, go to the beach and then head over to vera's and have a burger and a beer!
I tried vera's for the first time this week and i thought the burgers were great, juicy freah made to order, not like some hockey pucks that are sitting there for hours. i went to the on davie st , someone told me that is the best one, the other one is older and grimier. My buddy had the sheesesteak which he thought was awesome I'll try that next time.