Recently visited on St.Paddys Day. Service started off ok until I received my burger on a "refrigerator" cold bun. This bun had never seen a toaster oven or any other warming device and was cold to the touch. When I presented this to the server they agreed and promised me another. After 5 minutes waiting I noticed an open faced burger sitting on top of a toaster oven (in hindsight I suspect they moved the burger etc. over from the first burger) for over a minute and thought to myself, no ... that can't be mine; but lo & behold I see them take it from there, wrap it up and present it to me as my new burger. And it was as cold as the first one.
Two strikes and you're out in my book so we promptly left (still hungry). I got the name of a Manager and phoned him and let him know about the pathetic food and service and he promised to get back to me. So far his response is on a par with the other experiences I had there; piss-poor!
I had previously gone there every few weeks with my kids but we will definitely not be going back there any time soon!

Okay burgers, taste wise, but by the time you are done ordering your basic burger-and yeah real meat, yeah fresh this and that- the price is up there in the category of a sit down meal. Its a BURGER for Pete's sake!! Plain old over-priced Vancouver once again-the burger isn't even that great. Save yourself the disappointment and buy some good meat( buffalo is the tastiest) and make your own big, fat, juicy, no preservatives, no pimply kids germs , delicious, flavour filled, juice running down your fingers....... burger.
Seriously, this place is a rip off!
Maybe get the FF to go-oven fries aren't the same.

Well.. where to begin...

We were out and about one day over the summer, and thought we'd stop by Vera's for burgers (we had never been... but thought they must be good as they have so many restaurants around town)... wow.... it was a bit of a dissapointment:-(

I first must say that the menu looked very tasty!! And we thought we'd be in for a great treat.....first off - the service sucked!!! WOW.. did it ever!! The cook/server was rude and could really care less about customer service!
Now for the food:
My daughter ordered a grilled cheese sandwich, as she doesn't care for burgers ... I have to say THIS WAS THE FIRST TIME SHE COULD NOT EVEN EAT HALF THE SANDWICH!! It was absolutely awful.... first off, it was prepared on 1 piece of inside bread, and 1 end-piece of bread (uh... are these people so cheap that they have to actually use the end pieces?? I'm not saying I'm a wasteful person (in fact I choose to eat the end pieces at home... I'm just saying that these end-pieces don't exactly taste great in grilled cheese sandwhiches) but most kids hate the end pieces in general.... and they are horrible when making grilled cheese sandwhiches!!!)... as well... the crappy sandwhich was burned!!
As for my burger... it was dry, and had to be chased with water... yum...*vomit*

I can't say we will ever return to this crap shack... sorry

This place has improved over the past year and is a lot better than some of the other Vera's especially the Denman Street disaster. Two of us had the lamburger with mushrooms, shared a fries and with a drink each the bill came to $24! Kind of expensive but the food quality and service were more than acceptable. Th place was clean and the fries were fresh (not frozen). Seems like the management realise there are a lot of choices in Kits and once you've had a bad experience you are unlikely to return. I hope some of their other locations wake up too.

Having just moved to vancouver from the states, I was looking for a burger that was as good as back home. As i live by the beach in kits I figured I would try one of the local gems. I was told by a co-worker to try Modern Burger but apparently they are closed. Driving home from work I stopped at Vera's to give it a try. My opinion of a burger is that it has to be of substance, good size (check), slightly pink (check), good value ( I come from the land of a frozen burger for 6 bucks, so check). The burger was great, the fries, just crispy enough to hold the ketchup without collapsing. The Milkshake was really outstanding (banana chocolate). Service was informative ( big menu), if not totally friendly (more like a "whatever dude" attitiude) Overall it was a great tasting burger, surprising because when I happened on this website that was not the feeling i was getting (good thing i went for myself before I saw this site, if I hadn't i might not of, based on the reviews). Vera's is a great joint, I'm happy they are in my hood, I'll still try modern burger if they re-open.

Mrs. C and I were out with some friends and we were struck by a craving for gelato. Since we were in Kits and we didn’t want to hunt around, we hit Vera’s. They had a good selection and I ordered a blackberry and chocolate combo that I shared with my beloved. The blackberry was more of a tasty sorbet, and the chocolate tasted good. My friends had mango and pistachio, which were reported to be yummy.

The gelato was good if not great, and the price was right. Plus they upgraded me to a waffle cone at no charge. The service was very good, and the restaurant décor was okay if you like corrugated steel and picnic tables. I thought that was just fine, too.

Will I be back for a burger? I think so.

As recommended by a friend, a visit was paid on the rave reviews.

Immediately greeted by the ladies behind the counter, my wife and kids are instantly at ease. That set the tone for the evening. You can almost tell when the crew like the place they work at. Al least this was the sense I picked-up on.

SERVICE: Fast, friendly and patient. Realising my daughter's first visit, our order-taker waited patiently and answered each question with the long version.

FOOD: Well, as mentioned I had high expectations. In one word, MET! To concisely define QUALITY as 'conformance to requirement', this was the basis of my expectations met. I have to add, if you like fries (who doesn't?), brace yourself. It could be the ball-and-chain holding them back in the Burger race. The 'Chilli Fries' (by which I have been spoiled by "TOMMY's", the Los Angeles standard-bearer for anything you can put Chilli on) is less than stellar. The chilli is supposed to marry nicely with the fries. This didn't happen here. Nevertheless, the beef burgers ar worth repeat visits.

AMBIANCE: It is what it is, a casual burger joint with roadhouse style picnic table seating. You may have to share a table with other patrons which may be uncomfortable for some. If it is, choose your timing wisely.

The friendly demeanor of the ladies behind the counter, QUEENS of the burger kingdom!

My buddy & I ate here recently, my first time at Vera's. I didn't lnow what the drill was so I guess I was a little slow(20-30 seconds staring at the options, nobody else in line). I asked a couple of reasonable questions and was met each time with a loud sigh and roll of the eyes. I appreciate that $8 p/h I'm probably looking at a student who doesn't give a damn, but don't insult your customers & expect a tip. The burger was fine but I was pi$$ed off when eating it so it was hard to enjoy.

These specialty buger places are hit and miss with me. This particular one is an absolute joke. Mediocre burger on cold bun and possibly the worst chips I have ever eaten. In this case I only ate one and tossed the rest. Dark, oily, cold. Hey Vera dudes, change your oil, at least once a year! Staff when I went didn't seem to care. Too many other places to try. I'll never go back to this or probably the other Vera locations.

Spent over 10 bucks for a burger and fries, and I didn't really even think it was that great, at least not for the price. You can get a much better burger platter at Crave, and it is a nice sit down restaurant.