I'm sure their burgers were good at one point in time but I have never experienced it. I have had a burger here twice, both times they were WEAK. Both times the patties were scorched and WAY overcooked leaving it with little flavour. I don't think there was a high school graduate behind the counter (nor at the grill), so that might have played a role.
Its also hard to order a burger here. They only have toppings, so you have to figure out every single topping you want on your burger. This may seem like a trivial issue, but I have screwed up my burger both times because I forgot a topping or two that was on a normal burger. They need to have a few standard burgers on their menu.
Just noticed that Vera's was voted reader's choice best burger in Vancouver in the Georgia Straight. Wow. This leaves me with zero confidence in reader's choice polls.
The best part about this place is the slogan: "You can't beat Vera's meat!" Apparantly you can when don't know how to grill a burger. There are much better burger places in town, avoid this place entirely.
Food: Ordered the lamb burger and the sweet potato fries. The lamb burger was delicious! Nice, big, juicy with 'the works'. I liked the sweet potato fries even more. Good portions
Service: Very friendly server. I know all the burgers are 'made to order', but I was the only other customer at that time and it took over 10 minutes. I can't imagine how long the wait must be during lunchtime!
Value: I had the $10 off birthday coupon, so I ended up only paying $2.60 for my meal. Even without the coupon, I think the prices are ALRIGHT considering that food in that general location is pretty pricey.
Ambiance: Decent, no frills, clean.
Will be back, just for the sweet potato fries though.
This place has improved over the past year and is a lot better than some of the other Vera's especially the Denman Street disaster. Two of us had the lamburger with mushrooms, shared a fries and with a drink each the bill came to $24! Kind of expensive but the food quality and service were more than acceptable. Th place was clean and the fries were fresh (not frozen). Seems like the management realise there are a lot of choices in Kits and once you've had a bad experience you are unlikely to return. I hope some of their other locations wake up too.
Mrs. C and I were out with some friends and we were struck by a craving for gelato. Since we were in Kits and we didn’t want to hunt around, we hit Vera’s. They had a good selection and I ordered a blackberry and chocolate combo that I shared with my beloved. The blackberry was more of a tasty sorbet, and the chocolate tasted good. My friends had mango and pistachio, which were reported to be yummy.
The gelato was good if not great, and the price was right. Plus they upgraded me to a waffle cone at no charge. The service was very good, and the restaurant décor was okay if you like corrugated steel and picnic tables. I thought that was just fine, too.
Will I be back for a burger? I think so.
My 1st Drunk Chicken Sandwich was so juicy, tasty, mouthwateringly delicious that it kept haunting me until I went back for a disappointing 2nd trial. I did think I was getting it btwn 2 slices of bread as that little sandwich icon indicated on the menu board, but the bun was perfect.
When asked what I wanted for toppings, I was at a loss as I thought it was already set. As it turned out, I just said yes/no to the items she listed & after being asked about the 8th item, I just said w/e else is good, please. I ended up getting bacon w/it. Everything went so well together. It only costed me $5.99 + tax. So I wasn't charged for some of the toppings that were not part of the freebie list? I was too overwhelmed w/all of the unexpected choices to notice until my subsequent visit when a similarly topped one (but obviously not, as it tasted nothing like the 1st impressive one) costed a little over $9 *gasp*. Well, yes, it's restaurant-priced burgers w/o the potatoes. That was fine, I figured, as I couldn't wait to go thru the same mouthwatering experience. BUT when I got home, I found half the chicken was obviously undercooked! Had to microwave it -_-. The fact that I was expecting a similarly long wait of 20-30 mins for my burger but instead, it was ready in less than 10 (this time I had 2 orders--1 beef, 1 chicken) should have clued me in. I'll just be sticking w/beef varieties in future as the patty's quite thick & beef's great whether it's bloody blue or burnt brown.
I'm thinking I should eat-in sometime w/ notebook in hand to note the exact toppings that makes a good burger so as not to build up a disappointing one in future. At those prices, I'm not willing to experiment as often as it would require as I don't eat burgers often, I don't want to have 7 bad experiences out of 10.
I'd also have to agree w/the comments regarding the service & hair/cap-fondling habits of the staff there as I, too, have witnessed that once out of my 2 visits so far.
I've been to Vera's a couple of times in the past and have never been impressed by their food, service, value, or anything else related to them for that matter.
Their burgers are ok. They taste like the frozen burger patties you buy from the grocery store and grill at home (no flavour). The toppings are okay. The fries and onion rings are ALWAYS super super greasy.
There isn't a whole lot of service. Someone takes your order. They cook it (probably in about 10-20 minutes). Then they call your name and you go get it. So, no service in my opinion.
As for value: what value? For the price they charge at Vera's, I could go to Cactus Club, Milestones, Burgers Etc, Red Robins for a far FAR superior burger (and service to boot!).
Ambiance is dingy. It looks ok from the outside, but everything (from the chairs, tables, countertops, ketchup bottles) is covered in a slimy and sticky layer of grease. YUCK
I highly do NOT recommend Vera's to anyone wanting a decent burger. Head over to McD's or BK for a quick burger fix.
Spent over 10 bucks for a burger and fries, and I didn't really even think it was that great, at least not for the price. You can get a much better burger platter at Crave, and it is a nice sit down restaurant.
This place a joke, plain and simple. We waited for 20 minutes only to be served 2 uneatable burgers. The first was so sloppy it was inpossible to eat, for other covered in mold, seriously, mold.
We confronted the 17 year old manager at the kits location, only to receive a $5 bill and a "shitty dude, that sucks, sorry". The concept of this place is good, but the execution is laking. C'mon Vera get it together, hire some adults to represent your investment, instead of the slack ass teenagers you have there now.
This is the first time I have gone to Veras. I heard alot of mixed reviews about them. To put it short the burger was very good but the staff was completely lost. I understand in Vancouver there is a shortage of good workers but at the end you may have to pay a bit more because if these are the people looking after your restaurant you will lose alot of customers. Back to Modern I go.
I've been going to Vera's for years, even when it was only in Dundarave. The Kits location has unfortunately gotten worse each time I visit, which is too bad since I live 5min away. They're doing the Sport Chek thing, hiring younger staff who spend more time chatting with each other than paying attention to what you're ordering and cooking it right - I shouldn't have to send back two overcooked burgers. The plain hamburger is still good value, but have you checked out the prices they're charging for the rest, $8+ for that??? And the milkshakes and fries have also gone downhill. Greasy greasy fries and overpriced milkshakes. The owners need to spend more time in quality control rather than focusing on expanding locations - even worse are the staff at the Granville & Broadway location. Sorry Vera's, like FatBurger you've lost the edge and now you're just hype and overpriced. Fix that and I'll come back.
My buddy & I ate here recently, my first time at Vera's. I didn't lnow what the drill was so I guess I was a little slow(20-30 seconds staring at the options, nobody else in line). I asked a couple of reasonable questions and was met each time with a loud sigh and roll of the eyes. I appreciate that $8 p/h I'm probably looking at a student who doesn't give a damn, but don't insult your customers & expect a tip. The burger was fine but I was pi$$ed off when eating it so it was hard to enjoy.
I come hear all the time. The canuck burger (cheddar and bacon) is my stand buy. You really cat beat these guys for a good old fashioned char broiled burger. But I would be remiss in not mentioning their fries. Usually when I see a place has "fresh cut home made fries" I cringe and order something else, but I have never had bad ones here. The are consistently crispy on the out side and fluffy soft on the inside. I will be back for more
Having just moved to vancouver from the states, I was looking for a burger that was as good as back home. As i live by the beach in kits I figured I would try one of the local gems. I was told by a co-worker to try Modern Burger but apparently they are closed. Driving home from work I stopped at Vera's to give it a try. My opinion of a burger is that it has to be of substance, good size (check), slightly pink (check), good value ( I come from the land of a frozen burger for 6 bucks, so check). The burger was great, the fries, just crispy enough to hold the ketchup without collapsing. The Milkshake was really outstanding (banana chocolate). Service was informative ( big menu), if not totally friendly (more like a "whatever dude" attitiude) Overall it was a great tasting burger, surprising because when I happened on this website that was not the feeling i was getting (good thing i went for myself before I saw this site, if I hadn't i might not of, based on the reviews). Vera's is a great joint, I'm happy they are in my hood, I'll still try modern burger if they re-open.
This place has some of the best burgers in the city. amazing food. the turkey burger is the best I have ever had. The new location is great - much bigger, cleaner, more seating. The kids that work there are a bunch of punks. I guess they don;t have a manager - it is a bunch of 15 year olds with attitude. The bad staff is close to out-weighing the good food.
Recently, I took my friends to Vera's Burger Shcak on Cornwall on someone's recommendation. What a big LETDOWN! The Baja Burger was a huge disappointment. It was flat and tasteless, not what you would expect for a Baja burger! The fries were soggy and cold. The milkshakes were watery. The chicken burger did not fare any better. Considering the price, about $70 for 4 people, we got food somewhat poorer than McDonald's or Wendy's. Seating at Vera's was limited. The picnic tables were cramped. The tables were full of debris. The staff did not bother to clear them at all. I don't understand all this hype about Vera's Burger Shack. Never again!!!!
Went to Vera's in Kits today for the first time. The place had such a thick, smoky, greasy haze inside, it made the eyes burn and our clothes STINK! The lamb and beef burgers, onion rings and fries were 7/10, but the service was horribly slow and there was a serious lack of seating. Place needs better ventilation -- I had to prop the front door open in three degree weather, but freezing was better than choking. Would NOT go back.
this place is great I eat there all the time, service is generally good, but the burgers and toppings are the best, great rings too.
not much more to add to that, we'd rank veras at just a bit better than mcdonalds, but not by much.
such a simple thing to put together, bun, meat, salad and some cheese and it was just a big soppy dripping mess.
gross... sorry vera. get some quality control
I assume that Vera would roll over in her grave if she saw how this place was running not to mention the food quality.I love the concept and agree the taste of the burgers themselves are good not great but good. I would agree with another reviewer that they need to "up" the quality in certain areas and also agree with the creating a standard burger to work off of. Generally I find it hard to believe that someone rates this place a 5 but to each their own! What can I say I am hotdogboy if it was Vera's HotDog Hut it may be a different story!
Anyone who gives Vera's 5 starts is on crack.
People who have slammed it have obviously had a shitty experience there. Fair enough. That's the whole concept. People shouldn't have to have visited an establishment multiple times to leave a review here. Whether someone has a great experience or a nightmare, I want to read about it. We're not pro critics. Personally, I've had maybe 4 burgers there. Three were okay, fairly tasty in fact. Unfortunately the last burger I had was so lacklustre that I've lost the desire to return. That's just the way my taste buds operate.