I've decided to update the reviews here as I notice their 3 years old. Just wanted to add...Vera's on Broadway, is still serving crappy burgers and poor service. Not sure why there is such a difference btw this resturant and Davies...I loved the burgers on Davies! I have not enjoyed one burger on Broadway. Sloppy and over-cooked. Fatty chicken burgers (really gross...unchewable) threw it in the garbage in disgust. Haven't been back since, probably should have taken it back and complained...too much effort at the time, I was tired and hungry and just wanted to go home, eat and put my feet up. And....the charge for such a burger...priceless.

vera's on west broad way has changed a lot. Plenty of seats and good food and services. i'm a regular customer to that place. thay are doing great now. always have good deals for beer .Sure it s the best place to have beer for cheep price........you should try too.......

Vera's back in the old days used to be our favourite burger shack. The Broadway and Granville location symbolizes everything that's gone wrong with it. The staff are unfriendly and unhelpful, don't ask questions, because they'll tell ya "read the board!" They spend most of the time talking to each other and their friends who seem to drop by a lot - free food? Where the heck is the responsible adult manager? The tables are rarely cleaned, that's your job if you're eating there. The food quality, what happened! Overcooked! The new strategy seems to be raise the price and open lots of locations - you're pissing off your loyal customers. The price they're charging is way too much for what you get - best value is the plain burger - anything else and you're going to walk out with a burnt patty and $10 poorer ... for a burger! That's before fries and drink, hey now you're talking $15 - hmm, I'm thinking White Spot or Modern burger now.

Well, I have tried this location 3 times now. And I have given up on Vera's. It has been bad every single time. I have no idea what bogus marketing campaign earned them the "Best Burger" category. I can name at least a dozen places in Kitsilano alone with far superiour burgers. They taste dry cheap and frozen...though they claim to make them fresh in house...if they do, they're doing something seriously wrong to it.
The service staff is extremely unhelpful, and uninterested in the customer. No help in figuring out what to order, or how to order...you have to create your own burgers...which I guess is fine if you know exactly what you want. But I find it tedious to list off the six or seven ingredients I want, and feel pressured by the staff to hurry up. I end up getting less of a burger than I want.
The system is poor and inefficient, the staff are rude and incosiderate, the food is cheap, and not much better than Macdonalds. And you pay as much for a burger here as you would at a full service restaurant....how about some service then!

A bunch of coworkers decided to get burgers from Vera's after waiting a couple weeks after they opened, and asked me if I wanted anything. I decide to go 'easy' and request a veggie burger with onion rings on the side.

I immediately dig in when they return so as not to lose the warm temperature of my meal. I gag - the burger was a tasteless mass of bread and veggie patty with an unwelcoming mushy texture. Not wanting to waste my overpriced meal, I finish it off anyways, as I have nothing else to eat. I turn to the onion rings - a mushy heap as well. No crunchy, battered texture to offset the greasy, slimy, chewy onion inside (by my standards, an onion ring is satisfactory if you can bite through it cleanly). It was as if I licked the wire basket it was cooked in. And this was supposed to be a Vera's?

My coworkers didn't fare any better. One had to pull out the meat patty and nuke it in the microwave because the insides were red and it was dripping blood everywhere. Another coworker threw hers back in the bag and stormed back to Vera's - the hamburger bun had moulded over and was sprouting! They wouldn't give her a refund but ushered two coupons onto her for 'next time' (same thing they'll do after you wait 45 minutes for your order). Are you kidding me? This was three strikes out in one swing! Why come back here and poison ourselves?

Avoid, avoid, avoid!