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After complaining about the last horrible delivery services we asked them if they would care to have us as a customer or not, and if yes they would have to show us some gesture. So the gentleman on the phone said he would give us one free entree and all desserts (for as many people as we would be for the desserts) for free. We gladly accepted. I used to be a manager at a restaurant and in the food and hospitality industry for over 10 years and our policy was always you do ANYTHING to keep your customers happy, we comped anything that was not done to satisfaction. We have been going to Urban Thai for the past 4 years or even more and some times twice a week. All our family and friends from out of town go there due to our recommendation. But after tonight we will NEVER go back there again. I made a reservation telling them it was us, that we were coming in giving them a second chance, they acknowledged me and it was 3 of us. After a very rushed and rude service and absolutely over salted and soggy food (like NEVER before) we got the bill and it was all full price. We asked the "manager" to please come talk to us. He told me he knew nothing. I told him, he was the one who told me he knew me, after all the talk he said he did not know me, I asked him to go check his records for a note in his system. He came back and said he will comp us the desserts 10 dollars on a 80 dollar bill??? He told us to pay and than come back to complain to someone else. I told him this was unacceptable and that we will never come back, and he didn't seem to care.
Worst service I have experienced in a very long time in Yaletown, food quality has extremely gone down at Urban Thai and the customer service and complaint handling is horrible.
We do have expectations in restaurants and are not people to really ever complain, but this has gone too far. 3 strikes, you are OUT!! There is enough competition in Vancouver, we will not except this rudeness!
Went here with a group of friends and was greeted as soon as we walked in the door. There was 7 of us for Dine Out.
My appetizer was the Green Papaya salad. It had a bit of kick to it, but not so much that heat was all you could taste. It was good. The only thing is that the papaya didn't have a lot of flavor because they're not in season right now. Not really much the restaurant can do about growing seasons of the papaya....
The others in my group had the chicken satay (I was told it was really good) and the spicy & sour seafood soup (was quite lemon grassy, but good).
For dinner one of the other girls and I each ordered a dish and then split them. I had the prawns which were done up with a spicy sauce with veggies and cashews. It was pretty good. My friend ordered the pad thai, which was also quite good. Plenty of bits and pieces and not all noodles, which was good. We got our money's worth there. One of the other girls ordered the lamb and she said it was ok. They didn't have any steak knives and the bread knife they had given her didn't really do the job.
For dessert we all ordered the deep fried banana with mango ice cream. I had to go out and plug my parking meter so I asked them to hold onto my dessert because I didn't want my ice cream to melt before I got back. When I got back in, they gave me my dessert. The mango ice cream was good, but the deep fried banana "balls" were meh....they had fried mine at the same time as everyone elses and then left them sitting on a counter somewhere so they were just lukewarm. I didn't like the bananas at all.
The neighborhood of this place would influence me to go back again. The service was good (aside from the banana issue) and it looks like they're pricing is pretty good.
This was probably my tenth visit to Urban Thai Bistro and will definitely not be my last. The food is delicious and such a good value - especially if you have an Entertainment book!
My friend and I shared the appetizer thai spring rolls and then a couple of entrées - the House Seafood Combination, which consisted of grilled tiger prawns, clams, mussels, fish filet and squid served with green curry sauce in a foil wrap, as well as Gai Pad Ma - a boneless chicken dish with cashews and roasted chillis. They both had just the right amount of spice for those of us who like spicy food! The biggest 'test' for me is whether or not the squid is cooked properly, as it can get quite rubbery if overcooked. The squid here was perfect and the portions of seafood are very generous.
The coconut rice was cooked nicely and there was plenty of it. Even though we ate quite a lot, there was still enough left over for lunch the next day. I will keep coming back.
picked this place to go have lunch with some family and came across their lunch specials which were reasonably priced ($8 gives you a choice of chicken, beef or pork with a spring roll and rice)... ordered this spicy chicken with cashews which i thought was very tasty but the other green curry chicken was just normal, nothing that wowed my taste buds, the same went with the pad thai noodles that were bland.
their service was good, came by often to refill water and brought the food in a timely fashion (mainly because the place was not busy at all) but thats about it, no complaints there.
overall, worthwhile to check out because of the cheap lunch specials... especially in this part of vancouver where most of the restaurants are much more expensive so if you are a fan of thai food, definitely give it a go.
They don't serve everything in huge portions for the AYCE so it wouldn't result in wasted food and lets you try a bit of everything. The chicken in the tom kha gai is a little overcooked probably as it's left simmering the entire day but since it's in soup, it doesn't get intolerably dry to eat. The calamari and wings are indeed tastily deep fried with a sweet dip on the side. The pad thai's alright but it wasn't worth ordering again when I went back to try their regular dinner menu.
The steamed tilapia for dinner was tasty enough only if you pour or dip into the citrusy little bowl of sauce/soup and add the chilli's to get what you normally get pre-added/done during the preparation process in other Thai restaurants. Since we had too much food & had to pack to go & neglected to mix in the citrus sauce/soup, we ended up with a somewhat boring leftover steamed fish to eat the next day (tasted of a light veggie broth). The red curry duck typically served in a coconut was tasty enough except for the excessive fat. More fatty parts than there was meat. But that was alright just to have tasty curry sauce to go with rice. The satay is okay. The prices are good and not especially high for Yaletown. But overall, I think I'd be going to Chilli House by the water (their sister restaurant that's part of the Samba group?) over returning to this place as it wasn't anything special though not bad either.
Went to Urban Thai for lunch on a saturday and decided that the ayce special was the way to go if we wanted to sample a little of everything.
Ordered an appetizer of beef salad, chicken wings, spring rolls and calamari. I like the beef salad and the chicken wings. The springs rolls were okay, but I'm not a fan of the bean thread noodles in them (I prefer just vegetables) and the deep fried calamari was good (even if I don't find deep fried squid to be very "thai" :p )
For the main course, we ordered a little of the pad thai, pad see iw, and the pork and spinach in garlic sauce. The pork and spinach were very tasty. The pad see iw and pad thai were.... just okay. Both were a little more "sauce heavy" than I like.
Overall the weekend ayce is a very good value, and a great way to sample the menu.
Food: had the all you can eat menu which is only available during the weekends. Everything was quite tasty but some items were disappointing - like the black rice dessert, the curry was not as good as I thought and the pad thai was odd, ok the first time around and little better the second time. Calamari and wings were tasty. It's nice that they do cook the items to order but at the same time, there isn't any consistency either.
Service: I thought our waitress was little surly but other than, it was ok. She did get a little better by the end and the other servers seemed nice. They were quite accomodating when our party was cut down by 2, so they were able to move us to a smaller booth which was nice.
Ambiance: Really quite nice and relaxed, and not at all tacky like some places. I love the comfy booths - hard to get in and out and but cushy.
I would probably return again if it wasn't so out of the way for myself. Worth the drive from Delta? No, not really but if I'm already in the area, then I wouldn't mind going back. For $12 AYCE, it's worth it but I really wish there was more on the menu.
Food: The menu contains about 20 items. There's a good variety. At our table some of the favourites were the beef salad, calamari, green chicken currie, blk rice dessert. The food is made to order and is not buffet style so it's hot and freshly cooked.
Service: We went w/ a group of ppl that couldnt read the menu and the waiter was really patient and just bought us a little of everything. Everyone was really attentive and polite.
Ambiance: Nice decor and cleanly maintained. Nice mix of music from english to chinese to thai.
Overall: I would recommend anyone to give this a try. For around $11/person for AYCE lunch it's pretty good deal.
Our friends told us about this deal at the Urban Thai in yaletown so we went for lunch there last weekend. They have this incredible deal for only $11.95 for an all you can eat lunch with I think 20 choices ranging from appetizers to dishes to dessert. Overall amazing value that is probably the best in the city! This is our new weekend lunch spot ! By the way, make reservations or be prepared to wait.
When I'm in Yaletown and hungry, this is where I go to eat. The staff are super friendly and very social, when time permits, and the food is fresh, delicious and plentiful.
My partner and I usually the dinner specials for 2, which are decent value and let us try a variety of dishes. We usually end up taking some home, and the leftovers are always excellent the next day for lunch!
The interior is clean, comfortable, and nicely decorated.
I live in Yaletown and this is one of my favourite local restaurants. Since I moved to Vancouver from Montreal I have dined here many times and have always been impressed by the quality of the food and the service. I usually eat alone and as a retired single person I really appreciate the attentiveness of the servers and the fact that they come and talk with me before the meal or between courses. Their friendly approach is always welcome and never intrusive. The ambiance is particularly positive.
I have enjoyed various items on the menu but I am particularly fond of the cashew chicken (with the very long name in Thai) and the lamb chops with green curry and vegetables.
The meals are all very reasonably priced so the restaurant consistently provides good value. I intend to continue to be one of the regular patrons.
We went here to celebrate Canada Day, and the place was busy but had enough space to accomodate us.
After repeating to the server for the 5th time who ordered what, and explaining once again who was on which bill, we awaited our food anxiously and irritatedly.
As if ordering wasnt enough of a mix-up, the food came to us mishapped, and at different times of up to 20 minutes.
The food, might I add was flavorful, yet everything on the menu had a similarity of simply a soupy mixture of ingredients.
My food, I found had black peppers, and my awful decision to eat one caused a burning pain in my tongue ruining my appetite for the whole night and causing my pain to not go away after 5 glasses of ice water.
The servers were cold and rude, and didn't seem to be paying a whole lot of attention. Confusion and irritation were the two words I'd use to describe with, and it doesn't help that they couldn't understand a word we said, and vice versa.
I was not impressed and did not enjoy my evening. Don't expect my return :|
Unbelievable that you can get a $8 or $9 dine-in lunch in Yaletown without sacrificing food quality. This place does just that. They have a bunch of set meals in the 8 and 9$ ranges. You get a spring roll, some chopped up lettuce (salad), rice, and the main. It's quite filling and the curry is extremely rich. I always dine at this place whenever I'm in the area.
Not sure of the authenticity of this place but the western staples (curry, pad thai, etc) are all good.
We have gone to Urban Thai Bistro twice, once for a regular meal and once for All you can eat at lunch on the weekend. Both times we were pretty disappointed. The food feels like a westernized take at Thai rather than the real thing.
In addition they stray considerably from Thai on the menu at points as well. For Yaletown, this is way below the average restaurant. For vancouver, this is not a very good Thai restaurant... i would suggest walking down two blocks to Simply Thai.
The AYCE was not worth it either, we left pretty unsatisfied.
After really enjoying the lunch there (spring roll, simple salad, main dish and rice for under $10), I had to take my boyfriend back for dinner one night. Unfortunately, the food wasn't nearly as good (even though I ordered the same exact dish I had enjoyed so much for lunch during my previous dining experience there!). There were only 2 other tables dining, service was not very good for dinner. I thought the vegetarian dishes my boyfriend ordered for dinner were especially bad tasting. I was dissapointed and a little embarassed I had praised this restaurant so much to him. I would go back for the(meat) lunch special but not for dinner.
Three of us went our for dinner last night. It wasn't very busy but we all agreed we should come back here. Spring rolls great, lettuce wrap tasty, chicken satay well done. Traditional Pad Thai was delicious and panang beef (I think) was very, very good. Fried bananas were greasy so skip those, but everything else was really good. Service was a tad apathetic but not suprised given it is an asian restaurant.
This is one of the best deals in Yaletown. $8 lunch including spring roll, salad, and a curry dish with rice of your choice. The portions are generous for the price. The first time I went I ordered the Thai platter and hated it (way too sweet). The second time I ordered the $8 curry lunch and it was decent. The curry was very rich and filling (don't eat there if you're on a diet).
The restaurant is clean enough for my liking, and the service is okay even when they're busy.
Having already eaten at the other THAI Houses restaurant locations we decdied to THAI one on at this location. The server greeted us cheerfully and sat us at a booth inside as the sun was already down and getting too chilly to sit outside. The ambeince of this location was appealingly pleasent with high ceilings and exposed wooden beams and many trinkets of Thai origin deocrating every nook and cranny. Our waitress was a very cheery young Thai lady who spoke perfect english and willingly helped us with our Thai for an upcoming trip in December. She was full of information of What to see, Where to go, What to buy etc., etc. which bolstered our confidence for the trip ahead.The menu is very extensive and it was hard to decide what to order so we opted for the dinner for two instead of the regular 3 items off the menu. The spring rolls and chicken satay were very tasty as were the dipping sauces that came with them . The chicken curry( medium) was also very yummy served with fragrant white Thai rice. The Green beans and Prawns, which I am sure if served in Bangkok would be an entirely different taste, was suprisingly tasty,,,,the whole mixture combined on your plate made for some interestingly spicy and tangy cusine.
The Tom Yum Gai soup was VERY spicy, too much for me although Precious thought it was awesome,,she always has a palate for heated food. The dessert ,pretty typical for any asian cusine,,,is not extensive as we Sugar loving Canadians would like it but the Deep fried Banana's and Mango ice cream was enough to satisfy even the sweetest tooth.
All in all I would say this Thai House is a pretty solid bet, the prices might be a bit steeper than one or two of the other locations and the amount and quality of the food is very good. Not outstanding enough to make you stand up and yell to the rest of the patrons " This food is Awesome", but good enough to "ummmmmmm" yummy ! by .
This place is definatly worth a try for Thai food lovers.
My boyfriend and I wanted to have some dinner after watching the opening ceremonies of the Paralympics (so this was a Friday night).
We decided to choose this restaurant as we wanted to have some exotic food such as Thai food, and the price did not seem too much to handle.
Upon arrival, the hostess did not necessarily have a pleasant first impression on us. She seemed irritated. Although my boyfriend told me that he hopes that we won't have to deal with her for the rest of the night, I said that she might be tired. But that should not always be the excuse to not treat your customers right.
The server came, and they were in such a rush!
Our food came promptly after we ordered it, but again, the server seemed to want to rush us. However, it was nice that they gave us the 15-minute warning until the kitchen closes.
Dining here made me feel unwelcomed, and that I have to leave ASAP because they are closing way too early for a Friday night. I have been to other restaurants before, and it is up to great hospitality that restaurants should never rush their customers (by turning off the lights, taking unfinished dish, and constantly asking if you should take the bill yet).
The food was great, but I wish I was able to enjoy it more.
We wondered into the Urban Thai Bistro on a damp and cold Sunday night and were greeted warmly and promptly by the staff. I was immediately struck by the wonderful interior that blends the Yaletown warehouse look, with a hip, Thai art-influenced decor. I really liked the layout of this restaurant. The menu lists a plethora of different dishes, but is quite hard to read with the distracting Thai flags splashed on every page.
One beef I have with Thai restaurants in Vancouver is the overall poor quality of the Pad Thai. I've traveled a fair bit in Thailand and never did I sample a tomato-based, over sweetened Pad Thai which seems to be all the rage here. Unfortunately, Urban Thai serves up the same old thing and it was a disappointment - ample serving size though. Our beef in green currey was excellent and was enough for two people (as was the rice order). The last dish was chicken with green beans and it was outstanding as well - this portion size was also more than enough.
The service was extremely friendly, attentive and prompt. Everything came piping hot and was well prepared and presented. I would definitely recommend the Urban Thai to anyone.
| 1. | Milestone's Grill and Bar (16 m) |  |
| 2. | Blenz Coffee (28 m) | |
| 3. | Cioppino’s (31 m) |  |
| 4. | Blue Water Cafe + Raw Bar (40 m) | |
| 5. | George (42 m) | |
| 6. | Afterglow Lounge (44 m) | |
| 7. | Yopo Cafe (48 m) | |
| 8. | Hooker's Green (56 m) | |
| 9. | Yaletown L'Antipasto (57 m) |  |
| 10. | Bistro Sakana (57 m) | |
