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2.5
  • Food4
  • Service1
  • Value3
  • Ambiance2
  • Reviews1

Urban Grill

562 Granville Street
Vancouver, BC V6C1W6
Tel: (604) 783-4889
Neighbourhood: Central

Reviews

Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
Don't expect good service
By MBAK of Vancouver (80 Reviews)
Submitted Thursday, June 18, 2009 - 4:06pm [Dine in]

me and some coworkers decided to check this place out one day since we heard it was reasonably priced and had good food. It was a nice setup how you go in and go straight in line to start picking out your food you want grilled.

When I went up to pay, I wasn't aware that you're supposed to put the sauce on the side (I'm assuming so you dont get charged for the weight of the sauce?), but the cashier was nice enough to remind me whats the general procedure. I said I'll remember next time. I left it at that, but when I gave my dish to the guys at the grill, he was giving me shit about how i'm not supposed to do that, and was almost yelling at me. I told him I made the mistake and the cashier already told me, but he still seemed pretty pissed off. This service left a really bad impression.

Apparently i'm not the only one that feels this way, I know a couple other ppl who have had rude service from the guys at the grill. They should really look at teaching them basic customer service, or hire new people. I dont think I would go back there, I dont really want to be yelled at when I go for lunch.

  • Food
  • Service
  • Value
  • Ambiance