Simply, I hate takeout. I hate the food's never hot enough, the grease is extra greasy, I hate to wait for dirvers...and on and on. I live on the W.Side and the area is a total desert for good, simple Chinese food. The place is lit like a Guantanamo holding cell, and is always generally busy with a heavily Chinese clientele, so its bona fides are there.
I've never eaten there but on take out, I'm with VF18's review. The food is generally better than expected. The wonton soup is flavourful and attractive. The fried rice and the almond chicken is great, as are simple dishes like beef with green beans in black bean sauce. Although the dinners for 2-4 are the best value, they're the weakest dishes with the sweet and sour and chop suey dishes being decidely underwhelming.
This place is so much better than anything west of Granville that it's a total standout. It's comfy, easy and reliable and the staff are not automatons.
Not a famous restaurant and very few reviews for the number of years its been open. However, this is the best Chinese restaurant in terms of value that I have been to in Vancouver and the food is actually good. Compared to those fancy seafood restaurants and chic Taiwanese/bubble tea places, this is a down to earth, homey feeling place. The ambiance is quite tacky but the food is what matters. The dinner for 2 (or 3, or 4, etc) is the best value where you can choose items from the special menu and it comes with an appetizer, soup, huge tub of rice, and a dessert. I don't know if it's because I'm good at ordering, or I'm not picky enough, but I've never been disappointed in any of my choices here and I have been here numerous times.
As for service, you'll have to be more open minded and understanding. I pretty much only come during weekday evenings and every day its the same waitress. She already knows me and my family and is extremely friendly. Watching her deal with other customers, she does a great job of being both friendly and efficient. Quite often there is only one waitress working at a time unless it gets very busy one of the owners and his wife might step in to deliver your food to your table. During lunchtime the waitress is someone else and it is quite busy in there so I can't really speak for that.
Been there for take-outs and judging from the interior and the menu, it's trying to be both a HK-styled cafe AND a regular Chinese restaurant, which it kinda fails in both areas.
Food quality is nothing to write home about and portions can fluctuate quite a bit. Sometimes it can be overwhelming but most of the time it's disappointing, especially if you order seafood. One time seabass on tofu with black bean sauce is ordered and there were only three tiny pieces of fish on four pieces of tofu. The sight is really quite pathetic. Their fried rice and noodle dishes seem to be little bit better