We just came from True Confections, got sat down in almost one of the worst tables, and my mom and I got up and moved to a window table, of which there were 5000 empty ones. It then took another 10 minutes for a different waiter to serve us. We chose specifically to try their special advertised -- 5.99 strawberry cheesecake. After deciding on drinks, we were told they had no more strawberry cheesecake. I then asked if we could get another kind for the same price, and were told "I'm not authorized to do that".
I would say that this is false advertising. I will never patronize them again.

A late night sweet tooth craving brought us here. We've been to the other location many times before so it seemed to make sense to finally try this one out.

The quality is roughly the same as the other location, but $11 for a 2" (at the thickest point) slice of cake is absurd, considering the quality of these cakes compare with grocery store finds (I imagine you'd find the same shtick at the Alma one). The peanut butter frosting on the cheesecake was hard while the cake portion of the classic was dry and crumbly, good signs that these sat in the window for more than just a few days. Subsequently, the peanut butter cheesecake and the classic cheesecake we ordered had a heavy dose of buyer's remorse.

Service is minimal, just enough to meet all the prerequisites for a nice experience.

One of the most blatant restaurant gouging acts yet. Sans them altogether and get a cake from Safeway instead.

Fresh and real ingredients do make a difference. We had dessert here last night and enjoyed every bite.

My friends and I tried the white chocolate raspberry cheesecake, tiramisu cheesecake and the banana cream pie. The pie had tons of banana in it and the cheesecakes had "weight" (as in, made with real cheese and no fillers) but were still fluffy. Also had the coffee, Vancouver Fog, House Chai and Italian Soda. I was a little disappointed the Italian Soda didn't come with whipped cream, but it was still good. Drinks were of a higher quality.

As with previous reviewers, I agree that the price is a little steep at almost ten bucks a piece. They do have daily features for six or seven bucks and I really think that is more of a reasonable price point. I guess if they upped their (currently very reasonable) drink prices, and dropped a couple bucks on the desserts, it might make the menu look a bit friendlier.

Will be back.

It's been a while since I went here and there's a reason. I remember their cheesecakes were pretty good. Pretty filling and cheesy.

However, I started to become disappointed w/ their cakes. Their devil's food became only 3 layers, whereas it should be 6 or 7. Also, their frostings on every single cake are REALLY HARD. you basically only eat the cake but not the frosting.

I've never had bad service here. But if you like a moist cake w/ edible frosting, do not go here.

I used to come here ages ago when the service was really good and the cakes were fantastic. It used to be a wonderful place to go after dinner or for a weekend mid-day treat. All I can say now is, what a complete turn-around.

The cakes still look delicious, but the quality is not the same and the prices have increased unbefittingly for the scaled-back portions. There just seems to be something 'missing'. Perhaps the complacent "I don't give a crap" attitudes of the servers has a lot to do with it, but the last time I went there with my mom, we practically had our food shoved at us and we waited forever for a cup of tea and a coffee...

I know there are far better places downtown to get dessert where it won't cost upwards of $35 for two pieces of cake and a cup of tea or coffee.

I definitely will not return.

I don't think I will ever go back again. I've tried this place twice at the Denman location and each time is more disappointing that the one before. So you know, I have also gone to the Point Grey location in the past as well. I find the Denman location is just poor overall compare to the other location.

Why am I so disappointed? I went to the Denman location 2 weeks ago (day before New Year's Eve). When my boyfriend and I walked in, the restaurant was only 70% filled, it was not that busy. It took 5 minutes to get us seated and that was understandable. We decided to try their holiday special cakes. I ordered a "Mango White Chocolate Cheesecake" and a tea and my boyfriend also ordered a cake and tea.

The tea came first and 15 minutes later the server came back with 2 cakes. My cake was served on a white plate. She served it just the cake and leftout the sauce. I thought that was strange but I took a bite anyways. Once I tasted the cake, I knew that was not right.

I called the server back and told her that's just a white chocolate cake and not what I ordered. She responded by pointed at the top of the cake and said that the small thin slice is the mango. I looked at her and thought that was strange and asked her about the mango sauce that was suppose to go with the cake and she again responded with dismay and said that:
she ran out of the mango sauce so she decided to leave out the sauce and not provide me with any. I was so shocked with her respond so I asked again if there was any sauce, and she insisted that they ran out of mango sauce but they have other sauce. At that point I was very confused, she wasn`t offering me any options at all to the cake. She just stood there and blankly looked at me. So I ended up telling her that I do not want this cake and told her to take it away. She did not say anything after that and took it away. She ended up staying away from our table the rest of the night.

I find her service very poor and unbelievable. First of all, she did not come back and tell me that they ran out of sauce before she serve me the dessert. And she did not offer me another sauce in replace of the mango sauce. She also did not offer me the menu when she found out that she was out of sauce. I did not have the opportunity to get another dessert. After I confronted her about the cake, she again did not offer me another sauce nor did she offer to bring the menu so I can change it to something else.

After she took my dessert away, I ended up taking a few bites of my boyfriend`s dessert but mostly I just drank my tea quickly so that we can leave once my boyfriend is done. I was very disappointed that she did not serve me.

I am frustrated not because only about the sauce. It is about the sauce, but it is more about how I was served. I did not have a dessert that night because she did not serve me well., I can dare say that no other dessert restaurants would have treated their customer this way. I understand that they are understaffed but this is not the way you treat any customer.

I would never go back to that location again.

Been going here for 8-10yrs now. They are known for their huge tall cakes.
But now, it doesn't matter anymore b/c the prices have gone up dramatically and the service is pretty much non-existent.
I used to order the mudpie (heated) w/ ice-cream and now it's costing me $9. So that's almost $20 for a couple and that's just dessert! Even a 5-star restaurant don't charge that much!
Last time I went was a slow day and the lady working there, which looked very out of place, was slow and sloppy. Like she just came out of her bed. She looked sick and miserable which made me feel so disgusted. When the bill came, she didn't even thank us. It was such a horrible experience that I will never go there again. It's kinda sad b/c I've been such a loyal customer. You can read the other reviews, the manager/owner really don't care about their customers. I wrote a complaint many months ago and they didn't write back yet.
They have lots to work on.

I've been there several times recently, but I only have bad memories. Once, I went there with a few friends, and we ordered a cup of coffee for each of us and a dessert to share. And the waitress bluntly said we had to order a minimum of $8 per each. We've been there many times and that was the first time we ever heard about such rules. It was quite afternoon with only a couple of tables occupied. I wouldn't bother mentioning such a minuscule thing if she was even polite or looked sorry. And I never had cakes I ordered without some trouble. Once, they wrote an entirely wrong name on the cake I ordered and I had to make several trips to finally get the cake making several calls, and their poor excuses were not even funny. I won't go there any more. It is very sorry to see once my favorite restaurant turning into mediocre restaurant.

Go here a lot because I live close by. My favourite is the English trifle. A little cup packed with cake, fruits, and custard. The sherry is a great touch. However, I find that the quality is not consistent. Usually the server asks me if I want whipped cream on top and I don't take any. The last time I went, she didn't ask and I forgot to mention it. When I took off the whipped cream, I found that it hid a multitude of sins. She had butchered the dessert into a disgusting mix of the forementioned. The sherry was also missing. The service was absent despite the place having only 2 customers. I was very disappointed and wouldn't go there again anytime soon.

I love their Strawberry Shortcake, and few has beat their warmed apple pie with delicious creamy vanilla ice cream. However, everything else is just too rich, too sweet, and too standard. It's way overrated, and there are better places to go for dessert as there are more competition that opened up. Years ago, there was only just True Confections--not many other choices. Unfortunately, "Not Just Desserts" was less known and not at a favourable location, and they've closed down since then. Unless they've relocated and renamed. Their cakes were always superb and just perfect.