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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance3
  • Reviews72

Tomokazu Japanese Restaurant

1128 West Broadway, #201
Vancouver, BC V6H1G5
Tel: (604) 677-0434
Fax: (604) 677-0426
Neighbourhood: West Side
  • Cuisine: Japanese, Sushi
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Buffet
  • Hours: Mon - Sun: 11:30AM - 3PM & 5PM - 12AM
  • Tomokazu offers all you can eat Japanese for lunch, dinner, and late night. An la carte menu is also available.

Reviews

Displaying 41 - 60 of 72 Reviews FoundSort: Useful | Helpful | Reviews | Date
Here to confirm all the negatives :(
By mmmmmm of Vancouver (8 Reviews)
Submitted Wednesday, May 30, 2007 - 10:25am [Dine in]

On a last-minute whim, a group of friends and I ended up in this place because they were open late.

FOOD was only decent. Nothing much to say about it because it was pretty much run-of-the-mill.

SERVICE, however, can have more said about it: It was really really really bad. "Service" consisted of random servers plopping down plates of food at our table (which at many times weren't right in quantity anyway) and when asked about an order that never came, they responded with, "Maybe you already ate that one!" WTFASDFJKL? No noodle bowls of any type ever appeared on our table and the item in question was udon. Tipped obligatory 10% in the end just because it's customary.

AMBIANCE is REALLY RUINED BY THE CRAP SERVICE.

They are open late nights though. But I'm sure it's worth your time to find another place.

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Horrible Service...
By deecee of Vancouver (3 Reviews)
Submitted Saturday, January 13, 2007 - 4:32pm [Dine in]

I gotta say that I was looking forward to AYCE at this location given it's popularity, but was absolutely turned off by the horrendous service offered.

Firstly - this place was already packed to start, but that's a given considering how popular it was. But I guess "reservations" meant nothing to them. Reservations confirmed at 9:30pm. Didn't get seated till 10:30pm. 1 hour wait on so-called "reservations".

When asked why it took so long, the host said that the guests that are occupying our table were not leaving. They are "paying customers and not AYCE customers so I'm not kicking them out. Besides, AYCE customers are only eating leftovers".

Two problems with that: what makes AYCE customers not as good as regular customers and since when did AYCE customers begin eating "leftovers?!?". Ridiculous.

That left a really bad taste in my mouth...that along with the great "leftovers" that I had while eating AYCE.

Recommend to not visit this place. Rude host (did I mention that the server almost spilled an entire pot of tea on me - then proceeded to give me a dirty stare and tried to warn me by letting out a sound like a "barking" noise - rude), apparent "leftovers" for AYCE and horrible service by the host and servers.

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Pretty good food, terrible service.
By sushiexpert31 of Downtown, Vancouver (1 Review)
Submitted Saturday, December 30, 2006 - 3:56pm [Dine in]

I would only know as i go there a lot on my lunch breaks for the all you can eat. It's a good deal, don't get me wrong, only $11.. however; it's not 'all' you can eat. If you write down 4 yam tempura, you'll get 2.. you write 8 piece gyoza, you'll get 3.. they conisistently change your order to something smaller and pretend that they have no idea what you're talking about.. so you need to reorder, and it takes another 10 mins to get your food. Like i said, definitly go if you're on a budget, but they manipulate your orders so you never get what you actually order which is incredible annoying. As others have said, the service is terrible.. They come around once at the start of the meal to bring u water and/or tea, and never return unless you basically stand up. I can't give this place a good review for service or food quality, but for value it's hard to beat. 3/5

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very good value
By marialee of Downtown (7 Reviews)
Submitted Monday, November 6, 2006 - 11:15am [Dine in]

we went here last week to try their japanese sushi. overall very good food and friendly service. overall very good value and our bill was only 50.00 for two people. they need to clean their washrooms though

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Best Value for your Meal
By Lise of Burnaby (23 Reviews)
Submitted Thursday, October 12, 2006 - 10:21am [Dine in]

This is one of the better all-you-can-eat meal around. I like the Lunch buffet, it is certainly better than most Japanese restaurants out there. Food quality is not so bad but when it gets busy, they tend to 'cheat' a bit - as in, food ordered no arriving or the fact my seafood motoyaki seemd to shrink in size with only a few sprinkling of cheese on top.

Service is outstanding considering the place can be busy. When asked for water, I got water within a couple of minutes.

Dinner buffet is wonderful. The selection of food is amazing with different cuts of sashimi. It can get busy, especially on the weekends so make sure you arrive early or call in for reservations.

And yes, the washrooms do need a bit of cleaning up every so often especially the mens. The womens is not so bad but they still need to be serviced every so often.

Overall, I would recommend this restaurant to anyone who want to experience all-u-can-eat Japanese buffet for the first time.

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Disappointed
By LuvToEat of Burnaby (6 Reviews)
Submitted Friday, June 30, 2006 - 1:05am [Dine in]

I went there because I saw a few good reviews about this restaurant, but I was so disappointed that this restaurant is not as good as I thought. The food is just so-so, service is poor, atmosphere is too noisy. Compared to other similar restaurant, I cannot give this restaurant a pass mark.

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Solid late night AYCE
By CRSKNG of Vancouver (18 Reviews)
Submitted Sunday, September 27, 2009 - 6:34pm [Dine in]

As you can expect, after 9:30PM, the late night menu begins. It is generally pretty busy and you may have trouble waiving down staff but it is a solid pick. There is a pretty huge selection of what you can get and for the price, I would definitely say it is worth it.

I believe the AYCE price is 12.95 for late night and is always a solid pick.

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OK for the Price
By sammo5815 of Burnaby (19 Reviews)
Submitted Tuesday, December 23, 2008 - 10:23pm [Dine in]

We went to this restaurant today for All You Can Eat lunch. The price was very reasonable compared to some other AYCE places. The food selection is fair but we found, as the price reflects, there are some things left off the menu compared to other AYCE places. For instance, we found the selction of sushi was light and items such as prawn tempura were left off the menu.

The service was very fast and efficient and the ambience was nice. I guess, for the price, it was a very reasonable lunch.

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Someone needs to learn how to count at this place
By leigh of Vancouver (20 Reviews)
Submitted Tuesday, May 22, 2007 - 10:00pm [Dine in]

Had a party here last weekend with 11 others. Food was decent, but we never got what we ordered. As told by a few reviews for this place, it's quite true, you never get what you ordered. Food came quick and quality was good, better than some of the AYCE around town.

Sashimi was nice, robata was decent, shrimp tempura was good. Nothing was sold out or not available to us.

We went at 6pm and at about 7:20pm, it seemed like the waitress wanted to rush us out. Eventually, I guess the next party never arrived and they seemed to go easier on the staring/looking at their watch. We got out of there at 8:15pm.

Decor was alright, wasn't wow, but it wasn't bad.

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The best all-you-can eat nowadays
By KaY-o-Ree of Vancouver (22 Reviews)
Submitted Sunday, November 6, 2005 - 5:12am [Dine in]

With all the different all-you-can-eat Japanese restaurants nowadays, Tomokazu is probably the best all-you-can-eat I've been to in a long time. Dinner menu is worth the price with all the different kinds of sashimi available - including oysters. Good quality food overall for an all-you-can-eat place.

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Got sick twice after eating
By LovingSun of West End, Vancouver (16 Reviews)
Submitted Sunday, March 30, 2008 - 7:34pm [Dine in]

My friends convinced me a couple of times to try AYCE Late night at Tomokazu.

It's quite cheap if you go after 9.30pm. Service is generally worse than at all the other AYCE places in town (I have tried quite a big number of them). I don't want to sound too negative, but I really got food poisoning twice after eating at their restaurant. The first time I wasnt sure if it was from Tomokazu as I also ate lunch at a different restaurant, but when it happened again i decided to stay away.

I just saw on the website of Vancouver Coastal Health that this place actually got shut down once
http://www.vch.ca/environmental/docs/food/food_closures07.pdf

I recently tried AYCE at Fish on Rice which is located on Broadway as well and I liked it a lot better.

Not recommended.

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good for fish lovers only
By cookie of PoCo (12 Reviews)
Submitted Thursday, January 11, 2007 - 3:32pm [Dine in]

We came here with a group of people before Christmas. I'm a fish lover and was in heaven with the wide assortment of sushi and sashimi options. Much better for me than Shabusen (which we frequent requlary). My husband doesn't like fish. He had to ask several times before the teriyaki he ordered was delivered. The variety just wasn't there for him. I would go back again, he wouldn't.

As others have said, the service was poor and the number of portions of things delivered didn't seem to match what we ordered. Not bad for those of us who like just about anything, but for those at the table with more limited tastes, it was difficult for them to make a good meal.

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Japanese All You Can Eat
By vanchef of Vancouver (10 Reviews)
Submitted Sunday, May 14, 2006 - 12:07am [Dine in]

Ambiance is one of the best on Broadway.Great prices I think for the variety.Food is flavourfull and staff very very attentive.Sat at the bar with chefs,enjoyed conversation.

Again,very broad selection.Miso was a little weak but cheap priced beers made up for it.

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Absolute WORST customer service
By jstbee of Vancouver (east) (1 Review)
Submitted Sunday, June 19, 2011 - 5:43pm [Dine in]

I have eaten at Tomokazu a few times and they have never had the best customer service but we went there because the food was ok for the price. I went there last night for an early Father's Day dinner with some family and I have never been so appalled by their customer service in my life. There were 9 of us and they sat us at a table more fit for maybe 6 people. They sat us in the area where you have to take your shoes off and it smelled so bad. It was disgusting and made some of us already lose out appetite. We asked them four times if they could move us to a bigger table but they just ignored us and walked away. We ordered a lot of food since there were so many of us but the table was so small that very quickly there was no room for any more plates on our table. They started to pile plates on top of each other (which is extremely unsanitary) and when my cousin asked if they could either slow down the food or place the food on the side of the bench we were sitting at, the lady yelled at her and said that the bench was dirty, quickly tossed the plates on top of other plates on our table, and left. Every time they would bring our food or take something away, they would spill something on someone or basically chuck plates at our table. Once the waitress spilled water on the bench, didn't bother to clean it up or let us know that she spilled, and my cousin moved and accidentally sat in it and ruined her dress. We ordered some sake and were trying to decide what size to get and the manager (he is the WORST) was standing there yelling for us to hurry up and make up our minds. After a couple more incidents of rude behaviour from the staff, we finally ask for our bill. When she brings the bill she says that we are wasting too much food....there was literally 2 chicken wings and maybe 5 pieces of sushi left between the 9 of us. She told us we had to eat all of the sushi before we could pay. When I finally went to go pay, I was set on not tipping them at all because of how insanely rude they were. When I got my receipt from the manager, he had the nerve to say, "You know that this price does not include tip." I said, "Yes, I know. But you were all extremely rude." He did not say anything so we all left. It was not until later that I find out my uncle was still putting on his shoes when one of the staff came up to him and started YELLING at him saying that he has to tip because we were so many people and spent so much money. He was so frustrated that he just gave her some money to shut her up.

The food was mediocre at best and the horrible customer service made it worse.

Needless to say I will NEVER be going here ever again and will tell everyone I know to never dine here as well. I would rather pay more money somewhere else and be treated like respected customers.

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Its just ok...
By PurpleThumb of Surrey (7 Reviews)
Submitted Monday, February 9, 2009 - 11:40pm [Dine in]

Nothing special for this all you can eat sushi restaurant. The only thing that keeps me returning is the salmon sashimi, unagi, ikura and prawn tempera.
Hopefully the washroom's cleanliness doesn't mirror the kitchen's cleanliness. Like most typical Asian restaurants it is not a strong point. Just disgusting.

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Great Food; Great Value; Mediocre Service
By dylan of Richmond (5 Reviews)
Submitted Wednesday, December 3, 2008 - 2:12pm [Dine in]

I have been a patron and fan of this restaurant for quite awhile as I love all you eat Japanese sushi especially those that offered valued menus throughout the day.

The food has always been good. The sushi is always fresh as my favorite has always been the California rolls and Alaska rolls along with the spicy tuna cones. The barbequed foods are to die for such as the beef short ribs, and yakitari.

The service is very inconsistent as it can be good one day and terrible the next. To my surprise and delight I have seen the return of original manager which upgrades the experience totally. I see good things to come. This guy has some really nasty speed with the quick hands and attitude to follow. The other manager ( good riddance) is just rude with no clue,no manners, no nothing. I hope they fired him already.

The décor of this restaurant is cozy and bright. This restaurant has some of the best valued menus you will ever find as it offers both quality and quantity. I would recommend this restaurant as it will surely satisfy those late night food cravings.

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good ayce
By jammed of sunshine coast (7 Reviews)
Submitted Tuesday, June 17, 2008 - 5:52pm [Dine in]

i still like this place. it may not be as good as it once was, however if you know what to order it is still very good. they do not know how to count very well, but you can order as often as you like. i go to ayce for the food, not for the service or the ambiance. if service and scenery are your thing then this place is not for you. one of the better ayce places. worth a try.

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Not as good as it used to be; Embarassed
By albertorijos of Vancouver (3 Reviews)
Submitted Thursday, May 29, 2008 - 3:59pm [Dine in]

I come here for lunch at least once every two weeks and I have noticed lately that Tomokazu isn't good as it used to be. At 10 dollars per person for lunch its still a bargain and the food is still solid. The miso soup comes out cold at times and I have had several cases where the sunomono had no vinegar.

Its nice that they maintained the food but the service isn't very friendly neither is the host. He needs to learn customer service. I wish management would start training the staff better as the service is quite inconsistant. The washrooms are dirty as ever and has graffiti in them.

I do recommend this place but I do not recommend this place if your looking for a quick bite but I do not recommend this place if your in a large group as the service is embarrasing.

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Excellent Food; Good Restaurant; Bad Service;
By sushicritic of Burnaby (7 Reviews)
Submitted Tuesday, May 6, 2008 - 4:24am [Dine in]

Not really sure how to begin about this restaurant as this place has so many mixed reviews. Seems like one thing everybody agrees on is the food in this restaurant is excellent.

I come here everytime when I am in the broadway area because I am such a big sushi fan. This restaurant has so many mixed reviews because its so inconsistant.

Food: The food is quite outstanding. The lunch menu is so outstanding with a very decent selection and very good food quality. Its all so delicious ranging from the Chicken teriyaki, to Gyoza, to tempura. The dinner menu is even more fabulous. The sashimi presentation is excellent.

Ambiance; This restaurant is nice. The lighting is great and quite a comfortable feeling when lights and the colours of the restaurants balance.

Service: The service is so nasty. It has gotten so much worse since they have a new manager I noticed. He is so impolite and so unprofessional. He is simply NOT NICE! I was with a group of 4 one time and he gave us a dirty stare when we walked in. It took him a long time to approach us in slow motion when it didn't seem that busy. I don't think he really cares. Anyhow when he got to us he quoted 30 minutes in a pretty bad tone.... after 20 minutes passes we ask him again if any seats were available and he yells out 45 minutes!!!!!!!!!!!!! We asked for the sushi bar... and he never answered us so we angrily and hungrily decided to leave. Either this restaurant was desperate to find this guy or maybe they decided to cut costs and this guy volunteered to work for free. Anyhow if this guy is still there I don't think I will be going back anytime soon. Tomokazu has lost another customer. I don't see the need to pay for such bad attitude!!

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NO GOOD...
By vVind of Vancouver (1 Review)
Submitted Saturday, November 3, 2007 - 4:00pm [Dine in]

Hey everyone
i just made an account cause i just love eating food.
anyways...

Took this girl i realy liked to tomokazu one time for some latenight sushi.. while eating sushis,, my girl found a fly inside her sushi..... sigh.. i told the server thers a fly inside.. he takes a look, and his face goes like @_@ then he takes it away back to the kitchen. And he doesnt even apologize.. WTF? thats what pissed me off. No apology. Kinda messed up my date.

Another time, 5 of my guy buddies asked me to go to tomokazu with them. I couldnt go because i was busy. Anyways, the 5 of them went to tomokazu, and teh day after, everyone of them were sick. All 5 of them were food poisoned. Lucky i didnt go eat with them that day ? sigh

those 2 visits were quite a few months ago.

Lately I went again for latenight all u can eat. Its only good cause it was ~13$ decent price for all u can eat. Quality is alright. Went there with total 9 people. At the end of eating all the all u can eat.. we went crazy on their oranges.. we ordered plate and plates of 50 oranges, dam that was funny. We had like 200 orange peels on our table. We did eat alot of them and was juicing their oranges into tea cups.. ahha we had a fun time playing with those oranges. They had alot to clean off our table=p.. took some nice pictures of our table, it was so orangeee
haha good times

come here if u want.

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