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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance3
  • Reviews72

Tomokazu Japanese Restaurant

1128 West Broadway, #201
Vancouver, BC V6H1G5
Tel: (604) 677-0434
Fax: (604) 677-0426
Neighbourhood: West Side
  • Cuisine: Japanese, Sushi
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Buffet
  • Hours: Mon - Sun: 11:30AM - 3PM & 5PM - 12AM
  • Tomokazu offers all you can eat Japanese for lunch, dinner, and late night. An la carte menu is also available.

Reviews

Displaying 41 - 60 of 72 Reviews FoundSort: Useful | Helpful | Reviews | Date
Worst Service Ever
By rannie of Richmond (3 Reviews)
Submitted Monday, December 24, 2007 - 7:58pm [Dine in]

We went there for a friend's birthday and we had a table of about 12 people. The sashimi was frozen, and the type/amount of food we ordered was not the food we got.
One of our friends brought 2 bottles of alcohol to mix a drink for the birthday boy, then when this manager person saw, he told us that the restaurant charges a fee for drinking self-brought alcohol. But then he said that he wouldn't charge us if we didn't open the 2nd bottle.
When the bill came, we found out that he did in fact charge us the fee. We asked about it and he said "I told you I would charge you for the one you already opened, but not the one you have not opened." We were so pissed off, so we decided to leave only 2$ tip when we had a $200 meal. Then the manager chased after us and started asking (VERY LOUDLY) in a very bad attitude "I want to ask you WHY you only gave us 2$ tips." One of my friends said "Well your sashimi was frozen, and..." Then the manager cut him off and went, "OKOK WHATEVER" and walked away.
We haven't been back there since.

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Does NOT honour reservations
By ultramontanist of Downtown, Vancouver (3 Reviews)
Submitted Monday, November 26, 2007 - 10:17am [Dine in]

Knowing that AYCE places like this are usually packed for late night, I made a reservation for 9.30 on Saturday for 3 people. We arrived at 9.25 and there was already a large group of people waiting around the entrance. No problem, I thought -- *I* have a reservation!

Well, the rather harried-looking guy up front put us on the "reservation list" and said our table would be ready in "10 minutes". I have never seen a "reservation list" at any restaurant (including AYCE places), and I've been to lots! We were the fourth or fifth party on the "reservation list". They were adding new groups without a reservation to the normal waiting list and also giving them the "10 minutes wait" line.

By 9.50 we had not been seated and were still third on the list, so we asked the front man how much longer we had to wait. "I don't know," he said. We asked him about their reservation policy and he was rude, so we decided to cut our losses and leave. He was still telling new parties without reservations that they'd only have to wait "10 minutes". Unbelievable.

What's the point of a reservation if I have to be put on a list and wait a long time? They are clearly overbooking this place to increase $$$. Extremely poor service. It's also extremely noisy (again, worse than other AYCE places I have been to) but it looks nice enough. The food is decent for AYCE (I actually managed to get a table on a previous visit!) but nothing special. I won't ever be going back, though.

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NO GOOD...
By vVind of Vancouver (1 Review)
Submitted Saturday, November 3, 2007 - 5:00pm [Dine in]

Hey everyone
i just made an account cause i just love eating food.
anyways...

Took this girl i realy liked to tomokazu one time for some latenight sushi.. while eating sushis,, my girl found a fly inside her sushi..... sigh.. i told the server thers a fly inside.. he takes a look, and his face goes like @_@ then he takes it away back to the kitchen. And he doesnt even apologize.. WTF? thats what pissed me off. No apology. Kinda messed up my date.

Another time, 5 of my guy buddies asked me to go to tomokazu with them. I couldnt go because i was busy. Anyways, the 5 of them went to tomokazu, and teh day after, everyone of them were sick. All 5 of them were food poisoned. Lucky i didnt go eat with them that day ? sigh

those 2 visits were quite a few months ago.

Lately I went again for latenight all u can eat. Its only good cause it was ~13$ decent price for all u can eat. Quality is alright. Went there with total 9 people. At the end of eating all the all u can eat.. we went crazy on their oranges.. we ordered plate and plates of 50 oranges, dam that was funny. We had like 200 orange peels on our table. We did eat alot of them and was juicing their oranges into tea cups.. ahha we had a fun time playing with those oranges. They had alot to clean off our table=p.. took some nice pictures of our table, it was so orangeee
haha good times

come here if u want.

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Here to confirm all the negatives :(
By mmmmmm of Vancouver (8 Reviews)
Submitted Wednesday, May 30, 2007 - 11:25am [Dine in]

On a last-minute whim, a group of friends and I ended up in this place because they were open late.

FOOD was only decent. Nothing much to say about it because it was pretty much run-of-the-mill.

SERVICE, however, can have more said about it: It was really really really bad. "Service" consisted of random servers plopping down plates of food at our table (which at many times weren't right in quantity anyway) and when asked about an order that never came, they responded with, "Maybe you already ate that one!" WTFASDFJKL? No noodle bowls of any type ever appeared on our table and the item in question was udon. Tipped obligatory 10% in the end just because it's customary.

AMBIANCE is REALLY RUINED BY THE CRAP SERVICE.

They are open late nights though. But I'm sure it's worth your time to find another place.

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very good value
By marialee of Downtown (7 Reviews)
Submitted Monday, November 6, 2006 - 12:15pm [Dine in]

we went here last week to try their japanese sushi. overall very good food and friendly service. overall very good value and our bill was only 50.00 for two people. they need to clean their washrooms though

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OK for the Price
By sammo5815 of Burnaby (19 Reviews)
Submitted Tuesday, December 23, 2008 - 11:23pm [Dine in]

We went to this restaurant today for All You Can Eat lunch. The price was very reasonable compared to some other AYCE places. The food selection is fair but we found, as the price reflects, there are some things left off the menu compared to other AYCE places. For instance, we found the selction of sushi was light and items such as prawn tempura were left off the menu.

The service was very fast and efficient and the ambience was nice. I guess, for the price, it was a very reasonable lunch.

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Japanese All You Can Eat
By vanchef of Vancouver (10 Reviews)
Submitted Sunday, May 14, 2006 - 1:07am [Dine in]

Ambiance is one of the best on Broadway.Great prices I think for the variety.Food is flavourfull and staff very very attentive.Sat at the bar with chefs,enjoyed conversation.

Again,very broad selection.Miso was a little weak but cheap priced beers made up for it.

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The best all-you-can eat nowadays
By KaY-o-Ree of Vancouver (23 Reviews)
Submitted Sunday, November 6, 2005 - 6:12am [Dine in]

With all the different all-you-can-eat Japanese restaurants nowadays, Tomokazu is probably the best all-you-can-eat I've been to in a long time. Dinner menu is worth the price with all the different kinds of sashimi available - including oysters. Good quality food overall for an all-you-can-eat place.

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good for fish lovers only
By cookie of PoCo (12 Reviews)
Submitted Thursday, January 11, 2007 - 4:32pm [Dine in]

We came here with a group of people before Christmas. I'm a fish lover and was in heaven with the wide assortment of sushi and sashimi options. Much better for me than Shabusen (which we frequent requlary). My husband doesn't like fish. He had to ask several times before the teriyaki he ordered was delivered. The variety just wasn't there for him. I would go back again, he wouldn't.

As others have said, the service was poor and the number of portions of things delivered didn't seem to match what we ordered. Not bad for those of us who like just about anything, but for those at the table with more limited tastes, it was difficult for them to make a good meal.

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Great business lunch setting
By Sunrise of Vancouver (1 Review)
Submitted Saturday, March 31, 2012 - 12:52pm [Dine in]

I frequently take business guests to Tomokazu and try to pick a time when we can get a big table by window. Endless stream of "tapas" style dishes for $10.95 gives us excellent variety of food items to comment on interspersed in our business discussions. The salmon and tuna sushi are always fresh and firm; no fishy taste. Don't be in a hurry to bite into the gyozas and chicken karrage; they arrive piping hot. I like to start with miso soup and spinach goma-ae and end the meal with miso and goma-ae again.

Unfortunately, I have never seen the general manager smile. However, the staff are efficient, quick to take orders and quick to whisk away empty plates. Their unobtrusiveness makes for an ideal business lunch setting.

My guests always talk about returning to Tomokazu when we meet again.

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Absolute WORST customer service
By jstbee of Vancouver (east) (1 Review)
Submitted Sunday, June 19, 2011 - 6:43pm [Dine in]

I have eaten at Tomokazu a few times and they have never had the best customer service but we went there because the food was ok for the price. I went there last night for an early Father's Day dinner with some family and I have never been so appalled by their customer service in my life. There were 9 of us and they sat us at a table more fit for maybe 6 people. They sat us in the area where you have to take your shoes off and it smelled so bad. It was disgusting and made some of us already lose out appetite. We asked them four times if they could move us to a bigger table but they just ignored us and walked away. We ordered a lot of food since there were so many of us but the table was so small that very quickly there was no room for any more plates on our table. They started to pile plates on top of each other (which is extremely unsanitary) and when my cousin asked if they could either slow down the food or place the food on the side of the bench we were sitting at, the lady yelled at her and said that the bench was dirty, quickly tossed the plates on top of other plates on our table, and left. Every time they would bring our food or take something away, they would spill something on someone or basically chuck plates at our table. Once the waitress spilled water on the bench, didn't bother to clean it up or let us know that she spilled, and my cousin moved and accidentally sat in it and ruined her dress. We ordered some sake and were trying to decide what size to get and the manager (he is the WORST) was standing there yelling for us to hurry up and make up our minds. After a couple more incidents of rude behaviour from the staff, we finally ask for our bill. When she brings the bill she says that we are wasting too much food....there was literally 2 chicken wings and maybe 5 pieces of sushi left between the 9 of us. She told us we had to eat all of the sushi before we could pay. When I finally went to go pay, I was set on not tipping them at all because of how insanely rude they were. When I got my receipt from the manager, he had the nerve to say, "You know that this price does not include tip." I said, "Yes, I know. But you were all extremely rude." He did not say anything so we all left. It was not until later that I find out my uncle was still putting on his shoes when one of the staff came up to him and started YELLING at him saying that he has to tip because we were so many people and spent so much money. He was so frustrated that he just gave her some money to shut her up.

The food was mediocre at best and the horrible customer service made it worse.

Needless to say I will NEVER be going here ever again and will tell everyone I know to never dine here as well. I would rather pay more money somewhere else and be treated like respected customers.

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Its just ok...
By PurpleThumb of Surrey (7 Reviews)
Submitted Tuesday, February 10, 2009 - 12:40am [Dine in]

Nothing special for this all you can eat sushi restaurant. The only thing that keeps me returning is the salmon sashimi, unagi, ikura and prawn tempera.
Hopefully the washroom's cleanliness doesn't mirror the kitchen's cleanliness. Like most typical Asian restaurants it is not a strong point. Just disgusting.

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Great Food; Great Value; Mediocre Service
By dylan of Richmond (5 Reviews)
Submitted Wednesday, December 3, 2008 - 3:12pm [Dine in]

I have been a patron and fan of this restaurant for quite awhile as I love all you eat Japanese sushi especially those that offered valued menus throughout the day.

The food has always been good. The sushi is always fresh as my favorite has always been the California rolls and Alaska rolls along with the spicy tuna cones. The barbequed foods are to die for such as the beef short ribs, and yakitari.

The service is very inconsistent as it can be good one day and terrible the next. To my surprise and delight I have seen the return of original manager which upgrades the experience totally. I see good things to come. This guy has some really nasty speed with the quick hands and attitude to follow. The other manager ( good riddance) is just rude with no clue,no manners, no nothing. I hope they fired him already.

The décor of this restaurant is cozy and bright. This restaurant has some of the best valued menus you will ever find as it offers both quality and quantity. I would recommend this restaurant as it will surely satisfy those late night food cravings.

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good place to eat
By chineseboi84 of Vancouver (1 Review)
Submitted Monday, September 29, 2008 - 1:26am [Dine in]

love the place wayyy better than fish on rice, food is good price is decent, service is solid cant really say anything bad other than the amount of food u actually get from what u ordered. i come back to this place time and time because overall its a better ayce than other places. oh and one more thing. i dont like the fact that they make you pay for parking in the back even though parking is free in the front streets. never the less still a good place to eat.

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Good all you can eat
By greatcitytoeatin of Vancouver (6 Reviews)
Submitted Thursday, July 10, 2008 - 6:14pm [Dine in]

My food quality rating of "4" is for an all-you-can-eat. They have good quality and lots of choice as far as these kind of places go, and things like Toro sashimi are a bonus. For a-la-carte sushi it would probably be a '3'

The service isn't so hot, particularly when it's busy. But as someone who usually eats a little later, once the rush has passed it's not so bad.

If you're looking for the best quality, no matter the price, head across the street to that more-renowned establishment. But if you want to kick back with beers and sake and chow down with your friends on a pretty extensive variety of sushi, of relatively good quality, for a decent price, this is a good spot.

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good ayce
By jammed of sunshine coast (7 Reviews)
Submitted Tuesday, June 17, 2008 - 6:52pm [Dine in]

i still like this place. it may not be as good as it once was, however if you know what to order it is still very good. they do not know how to count very well, but you can order as often as you like. i go to ayce for the food, not for the service or the ambiance. if service and scenery are your thing then this place is not for you. one of the better ayce places. worth a try.

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Not as good as it used to be; Embarassed
By albertorijos of Vancouver (3 Reviews)
Submitted Thursday, May 29, 2008 - 4:59pm [Dine in]

I come here for lunch at least once every two weeks and I have noticed lately that Tomokazu isn't good as it used to be. At 10 dollars per person for lunch its still a bargain and the food is still solid. The miso soup comes out cold at times and I have had several cases where the sunomono had no vinegar.

Its nice that they maintained the food but the service isn't very friendly neither is the host. He needs to learn customer service. I wish management would start training the staff better as the service is quite inconsistant. The washrooms are dirty as ever and has graffiti in them.

I do recommend this place but I do not recommend this place if your looking for a quick bite but I do not recommend this place if your in a large group as the service is embarrasing.

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Lovely Restaurant but has Attitute problems
By bestofthebest of richmond (5 Reviews)
Submitted Wednesday, April 23, 2008 - 6:19am [Dine in]

Tomokazu for sure has got to be one of the best restaurants all you can eat restaurants in Vancouver. The restaurant is located right next to the Toys R Us building on West Broadway. I have been coming here for 2 years and I love the Gyoza's here. Excellent value and very good food quality for the money which you are paying. The decor of this restaurant is quite nice providing a comfortable atomosphere.

The downside to this place is the MANAGER HAS ATTITUDE PROBLEMS. He was yelling and he was impolite and he quoted me a very very long wait for a table. He said er.. maybe 40 to 50 minutes even though it didn't look that busy. I had the feeling he didn't want our group in the restaurant. Seriously where did they find this guy!!! He has his head so far up his so called hole. He is in the wrong line of work if you treat customers like that.

Anyways my friends went back the next day for lunch. Lunch was good as usual. Its super cheap.

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Great Value........One Of The Best!!
By johnson69 of Vancouver (4 Reviews)
Submitted Sunday, December 30, 2007 - 3:56pm [Dine in]

Just went to eat at the Tomokazu last night. This was one of my delightful Japanese food restaurants I have been to. For around 20 bucks I can stuff myself crazy. The Sashimi food presentation is excellent. Nice decor, solid speedy spiffy service. Regardless of other reviews this place is great. Late night is $12.95 of course its gonna be packed. For $13 per head I wouldn't complain about too much. To my understanding they have another restaurant in Richmond named Ninkazu. Can't wait to try that.!!

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Whats up with the service?
By FoodGourmand of Vancouver (3 Reviews)
Submitted Tuesday, April 3, 2007 - 2:45pm [Dine in]

Ok that food is pretty decent here but its not that different from some of the other eat all you cans. Still, I love the sashimi especially the beef sashimi! What i dont really like is there service. When we order stuff on the list they usually give us so much less.. I order 10 orders of beef sashimi and they gave us 5 orders and this has happened almost everytime I have been there. Oh yes and when we asked for 6 orders of jello the manager person said we couldnt handle it.. whats up with that? We know what we can handle. And yah we always have to reorder again and again because they dont get the orders right.. and waiting is sometimes frustrating. I think they should have another check box for the amount of plates you want rather then orders. hehe

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