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2.5
  • Food3
  • Service2
  • Value2.5
  • Ambiance3
  • Reviews72

Tomokazu Japanese Restaurant

1128 West Broadway, #201
Vancouver, BC V6H1G5
Tel: (604) 677-0434
Fax: (604) 677-0426
Neighbourhood: West Side
  • Cuisine: Japanese, Sushi
  • Price: $$ ($15 - $30)
  • Reservations: Accepted
  • Meals: Lunch, Dinner, Buffet
  • Hours: Mon - Sun: 11:30AM - 3PM & 5PM - 12AM
  • Tomokazu offers all you can eat Japanese for lunch, dinner, and late night. An la carte menu is also available.

Reviews

Displaying 21 - 40 of 72 Reviews FoundSort: Useful | Helpful | Reviews | Date
Terrible service
By kerner of Vancouver (1 Review)
Submitted Sunday, February 17, 2008 - 10:38pm [Dine in]

1. It was hard to get watress' attention.
2. A part of our order slipped through the cracks, so after 20 min we had to re-order it again.
3. We shared our concerns with the manager. He said only two things: "OK" and "Sorry about that" in the end of the conversation.
4. The food was good though.

Will never come again and will tell my friends to stay away from this place.

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Does NOT honour reservations
By ultramontanist of Downtown, Vancouver (3 Reviews)
Submitted Monday, November 26, 2007 - 9:17am [Dine in]

Knowing that AYCE places like this are usually packed for late night, I made a reservation for 9.30 on Saturday for 3 people. We arrived at 9.25 and there was already a large group of people waiting around the entrance. No problem, I thought -- *I* have a reservation!

Well, the rather harried-looking guy up front put us on the "reservation list" and said our table would be ready in "10 minutes". I have never seen a "reservation list" at any restaurant (including AYCE places), and I've been to lots! We were the fourth or fifth party on the "reservation list". They were adding new groups without a reservation to the normal waiting list and also giving them the "10 minutes wait" line.

By 9.50 we had not been seated and were still third on the list, so we asked the front man how much longer we had to wait. "I don't know," he said. We asked him about their reservation policy and he was rude, so we decided to cut our losses and leave. He was still telling new parties without reservations that they'd only have to wait "10 minutes". Unbelievable.

What's the point of a reservation if I have to be put on a list and wait a long time? They are clearly overbooking this place to increase $$$. Extremely poor service. It's also extremely noisy (again, worse than other AYCE places I have been to) but it looks nice enough. The food is decent for AYCE (I actually managed to get a table on a previous visit!) but nothing special. I won't ever be going back, though.

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They serve sashimi for lunch
By ryyeung of Richmond (35 Reviews)
Submitted Sunday, September 23, 2007 - 5:38pm [Dine in]

Went here for lunch with a few coworkers. The price is on par with most AYCE sushi places.

Food: The good thing about here is that you get 2 orders of sashimi per person, which is better than most places. I found the food in general to be very fresh and tasty. The chicken karage was especially good, and was fryed to the right crispiness.

Service: Basic AYCE type of service. Nothing outstanding, but again, nothing to complain about. They kept our tea filled consistently, which is something I can't say about all places.

Ambiance: Restaurant overlooks Broadway, so there is some people watching to do. Table felt clean, and utensils were also. The only drawback is the lack of parking.

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Terrible Service
By browntown of Richmond (23 Reviews)
Submitted Friday, November 14, 2008 - 1:57pm [Dine in]

FOOD:
- The food was great and fresh for AYCE standards.
- The rolls were also good considering they are all pre-made

SERVICE:
- Terrible is the only way to describe it, we were still eating our food and we had the waitress grab the food from right under us.
- The waitress's do not speak one word of English - I know this isn't there fault but someone who can at least explain what the items are on the menu would be great.

AMBIANCE:
- Great decor.

This place is always busy - I guess its because of the food because its not for the service!!!

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Someone needs to learn how to count at this place
By leigh of Vancouver (20 Reviews)
Submitted Tuesday, May 22, 2007 - 10:00pm [Dine in]

Had a party here last weekend with 11 others. Food was decent, but we never got what we ordered. As told by a few reviews for this place, it's quite true, you never get what you ordered. Food came quick and quality was good, better than some of the AYCE around town.

Sashimi was nice, robata was decent, shrimp tempura was good. Nothing was sold out or not available to us.

We went at 6pm and at about 7:20pm, it seemed like the waitress wanted to rush us out. Eventually, I guess the next party never arrived and they seemed to go easier on the staring/looking at their watch. We got out of there at 8:15pm.

Decor was alright, wasn't wow, but it wasn't bad.

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Downhill & Beyond
By DavidLee of Richmond, Vancouver (25 Reviews)
Submitted Tuesday, May 22, 2007 - 8:09pm [Dine in]

Atmosphere was regular, nothing special, at all.

Food was alright, if it ever came in the quantities that we actually ordered. That was the biggest issue we had. 5 of us went there for dinner on Monday, the place was about half full.

Dishes that stood out were the beef ribs, prawn tempura, the sushi/sashimi were fresh enough. Even though a lot of the more 'pricier' items were 'sold out' (Toro, Amaebi, unagi, etc.) So that was quite a turn off. Also the fact that I order 9 salmon, 4 chop scallop & 3 tamago would somehow be interpreted as 2 salmon, 2 chop scallop and 1 tamago is really beyond me. I guess you also order chicken wings by halves since I ordered 6 and I only got 3. We ordered our 3rd round and since that's the pattern they were going to use. We wrote down 15 pieces of salmon sushi, surely enough 3 pcs came. C'mon there was 4 guys and 1 girl, we were still pretty hungry, we order 15 and we get 3? I was furious and complained to the manager. He gave us an ugly smirk and barely acknowledged us then walked away. Then a whole bunch of food we didn't even order came.I guess 'compliments of the manager' (uh, it's AYCE, thanks?) We didn't eat any of it since we were worried he might have done something to the food considering the attitude he gave us.
The oysters were disgusting, the 'fresh' oysters weren't very fresh, warm and barely any meat. Invest in some bottles of Tobasco, they didn't even have any, at least that would have killed some of the bad flavour of the oyster. The baked ones were so dry.

No discount or anything on the bill. Left a couple dollars tips on a very disappointing $130+ bill.
I am never, ever coming back! Much better places down the street!

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so much for trusting good reviews...
By momotaro of New Westminster (28 Reviews)
Submitted Sunday, March 11, 2007 - 7:37pm [Dine in]

We went last night, having read the reviews, good and bad, for this place.

As mentioned by many others, the service here is, politely, funky. Hit or miss.

And yes, uncomfortable seating, especially in the horikotatsu (the tables along the walls where you take off your shoes, sit on the floor and your legs drop down into a hole beneath the table). Normally, Japanese restaurants would have cushions for this kind of seating. I ended up folding my vest and sitting on that.

The food was decent, but nothing was spectacular. The sushi sometimes had warm rice. That is not how sushi is made... The rice is cooled by hand before being used. It was very odd to place a piece of sushi in your mouth and almost burn your tongue.

The sashimi was good quality. We were impressed with the octopus and squid. But when menu items weren't available, the only way we knew was when the wait staff didn't deliver it.

And be warned: not that you'd normally order jello at a sushi place, but don't order it here... it had a skin layer and was made with too little water, so it was overly sweet.

I think we'll try some other AYCE places before we go back...

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Surprisingly Solid Food for AYCE
By currant7 of Manila, Philippines (20 Reviews)
Submitted Monday, November 20, 2006 - 4:03pm [Dine in]

I guess this is where everyone goes for AYCE, and I can see why. Went with a group of 6 for late-night dinner and everything we ordered was good. The food came quickly (some AYCE places like to dawdle so that you run out of time) and the sashimi was fresh, rolls were good (not too much rice), motoyaki and gyoza were not as greasy or burnt--something I expect from other AYCE restaurants. The menu had a good variety too. The only thing that was sub-par was the chopped scallop cone. Plenty of scallop, but just not quite as fresh as everything else.

Contrary to the last review, there is indeed a limit for sashimi (for late-night anyways). Max 2 orders of 3 pieces per person, which was enough for me. The only downside is that this place is VERY popular and the wait can be long. Be prepared to wait.

I rated the food here at 3 stars, comparing it to the range of all the Japanese dining I've ever had...but compared to other AYCE places I'd give it 5.

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Solid late night AYCE
By CRSKNG of Vancouver (18 Reviews)
Submitted Sunday, September 27, 2009 - 6:34pm [Dine in]

As you can expect, after 9:30PM, the late night menu begins. It is generally pretty busy and you may have trouble waiving down staff but it is a solid pick. There is a pretty huge selection of what you can get and for the price, I would definitely say it is worth it.

I believe the AYCE price is 12.95 for late night and is always a solid pick.

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OK for the Price
By sammo5815 of Burnaby (19 Reviews)
Submitted Tuesday, December 23, 2008 - 10:23pm [Dine in]

We went to this restaurant today for All You Can Eat lunch. The price was very reasonable compared to some other AYCE places. The food selection is fair but we found, as the price reflects, there are some things left off the menu compared to other AYCE places. For instance, we found the selction of sushi was light and items such as prawn tempura were left off the menu.

The service was very fast and efficient and the ambience was nice. I guess, for the price, it was a very reasonable lunch.

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Got sick twice after eating
By LovingSun of West End, Vancouver (16 Reviews)
Submitted Sunday, March 30, 2008 - 7:34pm [Dine in]

My friends convinced me a couple of times to try AYCE Late night at Tomokazu.

It's quite cheap if you go after 9.30pm. Service is generally worse than at all the other AYCE places in town (I have tried quite a big number of them). I don't want to sound too negative, but I really got food poisoning twice after eating at their restaurant. The first time I wasnt sure if it was from Tomokazu as I also ate lunch at a different restaurant, but when it happened again i decided to stay away.

I just saw on the website of Vancouver Coastal Health that this place actually got shut down once
http://www.vch.ca/environmental/docs/food/food_closures07.pdf

I recently tried AYCE at Fish on Rice which is located on Broadway as well and I liked it a lot better.

Not recommended.

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Me, too, dissapointed
By Maverik of Yaletown, Vancouver (16 Reviews)
Submitted Friday, July 7, 2006 - 10:51pm [Dine in]

I went to Tomokazu for lunch AYCE for my first time, since I saw many positive reviews. I'd say it was an average AYCE after all, but my expectation was too high after seeing many positive reviews.

The best features here are: price ($9.95 for lunch, one of the cheapest I know for Japanese AYCE), plenty of free parking behind the building.

At most Japanese AYCE places here, sushi is okay, and other food isn't that good, Tomokazu was no exception. I try deep fried items only when I find their food is excellent, so I didn't this time. Misoshiru, tea were not thick / strong enough. Chicken teriyaki turned out to be deep fried, not grilled or pan fried, it was greasy.

Selection was smaller than average I found. I know I went for lunch, but they didn't have items like yakitori, hiyayakko, etc.

Maybe because my table was out of servers' way, I didn't receive much attention. I almost stood up and handed in my order myself after having waited for more than 5 min. after filling out my 2nd order.

I don't think I'll go back, since there are some other Japanese AYCE places in the area.

Maybe they've got new management lately?

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Best All you Can Eat in Lower Mainland
By amuro of Vancouver (12 Reviews)
Submitted Tuesday, November 8, 2005 - 5:39pm [Dine in]

Tomokazu, a new comer to the all-you-can-eat sushi places has made its mark. Clean, and spartan decor, good food for value, and service is decent. They do change up the menu enough to make it interesting and I find both their cheapie all you can eat (lunch & late-night) and the more expensive FULL (dinner) menus are well worth it! They have a good selection of Sashimi, and a large selection of Robata including a few Korean favorites too! Keep it up guys!

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Disgusting food and horrible service
By vanspoon of Surrey , B.C. (1 Review)
Submitted Sunday, April 8, 2012 - 9:45pm [Dine in]

I went here quite a few times and every time I came, it started to get worse and worse. I will no longer recommend this place to anybody. The food used to be good but not anymore. The sashimi did not taste or look fresh. The sashimi is warm and its texture was like plastic. The cones were not crispy and were soggy. The servers are rude and uninviting. We went with the lite dinner menu which was $20. Throughout our whole dinner, we were being watched by all the servers and the manager. When I asked for the bill, the server told me she couldn't give it to us unless we finished the last plate of sushi which contained ~3 rolls. The rolls were not fresh and we did not want to eat them. She came back with our bill with added charges. They just cut their tip in half and lost a returning customer. Seems like this place is having bad business since they want to nickel and dime every single customer for every piece of wasted food. Please don't just take my word for it, other reviewers have also said the same. I nearly threw up after I left the place because of the disgusting lingering taste that was left in my mouth from the food. I hope this place goes out of business for its disservice to the community.

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Worst service and experience I have ever had at a restaurant ever
By andrewujvary of north vancouver (1 Review)
Submitted Monday, February 14, 2011 - 2:39pm [Dine in]

My sister, her roommate, and I made a reservation for 9:30 at 5. We requested a booth. we arrived at 9:25 and were seated at 9:30. they didnt give us a booth which is no big deal. there were 4 open booths and one with a reserved sign. parties of 2 were getting seated in them. strange but didnt think much of it. we got the all you can eat deal and put our first order in. while waiting we had to ask 4 times for water before someone did more than look at us and walk away without saying anything. eventually we got a glass of water each. when our first order came we got less than half of what we ordered and the tempura what under cooked and the spring rolls were cold. after realizing that we werent getting anymore food from the first order despite ordering twice as much as was recieved, we put a second order in. we watched for 45 minutes while the tables around us were getting served repeatedly and putting in multiple orders and we got nothing. finally we got something. we had ordered 8 dishes. they only brought us jello. they also came to our table with the wrong food twice. we kept asking the manager if our food was coming and he ignored us every time. when we complained we were missing more than half our food they brought us one more of our dishes of the probably 12 that we were missing from the first and second order. when we went to pay we complained to the manager that we didnt get our moneys worth he just said it was busy and food gets forgotten. i also felt very sick after eating very little of their food and ended up puking after we left. my sister and her roommate did too. I dont know why we were singled out because everyone else was getting great service. i had never been here in my life and i have never felt discriminated against in my life until now.
WORST PLACE EVER

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I am a regular but...
By ssnissan of Vancouver (21 Reviews)
Submitted Thursday, December 16, 2010 - 3:03pm [Dine in]

Like the title says, I am a regular to this place, almost once a week. Service still average, food's average, decor's average, everything's average. For $12.95 for the late night menu, you can't go wrong. The only GOOD thing about the place is that it does have 2 tv's and when the canucks game is on, they usually out it on.

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Great Food, Solid Service but Bad Attitude
By sushilovertoo of Vancouver (3 Reviews)
Submitted Saturday, September 4, 2010 - 2:15am [Dine in]

I have been a regular for both Tomokazu and Ninkazu for nearly 4 years. I have been coming to this restaurant since I began college. I must say that times has certainly changed.

The food at this restaurant is generally excellent and very very solid everytime. The food quality for both restaurants is similiar as the Sashimi is fresh, and the fish to rice ration is awesome for sushi. The biggest difference is the rolls. The rolls at Tomkazu is from heaven while the rolls at sister restaurant Ninkazu are from hell!! The rolls are solid and a delight to the eyes while at the same time I can comment that the rolls at the sister restaurant NInkazu fall fall apart like it was picked from the garbage.

The calamari and deep fried foods such as the spring rolls and tempura are so crispy and yummy. The best feature is the bbq foods which is korean bbq is marinated to perfection.

The service is quite crappy. I was visiting a group of friends and actually already had dinner and I was kicked out because I couldn't eat. I offered to buy beer and drinks which I said would be more than the cover charge but the manager refused. He wasn't very nice!!!

The ambiance and environment is clean but has dirty stinky washrooms. The late night has the best value overall especially because it has bbq foods however, if your a raw fish lover have the deluxe.

If you want better sushi go Tomokazu.. if you want better service go Ninkazu. If you want better ambiance... well I would say Tomokazu is cozier. The value is obviously equal.

As I said as things change maybe I should seek out other better restaurants.

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Unlimited sashimi?!
By nonamebrand of Vancouver (4 Reviews)
Submitted Thursday, December 10, 2009 - 2:55pm [Dine in]

My friends and I went to Tomokazu for the first time -for the deluxe ayce menu - a couple nights ago and I agree with the majoirty of reviews.

It's not an amazing-oh-my-god-this-is-the best sushi restraunt, but its decent and a bit better than the other chains such as SuiShaYa or Richmond sushi. However, what does make me want to return to Tomokazu is the, literally all you can eat sashimi. There is no limit on the sashimi and there is raw oysters on the deluxe menu. Price wise, I say it's decent since there was a nice variety of items and we probably ate more than 26$ worth of sashimi. we paid around 26$ each not including tips.

Ambiance is okay, its not loud and we were seated in a booth with offered a decent view of west broadway.

overall, if you have an insane craving for raw fish, tomokazu is your place.

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nothing special
By belita of Burnaby (2 Reviews)
Submitted Sunday, February 8, 2009 - 2:16pm [Dine in]

we went to this restaurant for a special dinner for a large group. I found the place to be a bit dirtyin the booth that we sat in. The portions seemed to be quite small, the beef short ribs were full of fat. The oyster motoyaki tasted like leather, with mustard in it. The rolls were just okay. the place isn't owned by Japanese people so the sashimi didn't look too good. For the price we could have went to a nicer restaurant and had a better experience. Before you order make sure you read the print in the box at the bottom of the menu so you don't end up wasting your money. I would never come back to this restaurant again I think there are many other restaurnts that are 100 times better than this one, and are cheaper even though they are'n't all you can eat.

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Great Food; Great Value; Mediocre Service
By dylan of Richmond (5 Reviews)
Submitted Wednesday, December 3, 2008 - 2:12pm [Dine in]

I have been a patron and fan of this restaurant for quite awhile as I love all you eat Japanese sushi especially those that offered valued menus throughout the day.

The food has always been good. The sushi is always fresh as my favorite has always been the California rolls and Alaska rolls along with the spicy tuna cones. The barbequed foods are to die for such as the beef short ribs, and yakitari.

The service is very inconsistent as it can be good one day and terrible the next. To my surprise and delight I have seen the return of original manager which upgrades the experience totally. I see good things to come. This guy has some really nasty speed with the quick hands and attitude to follow. The other manager ( good riddance) is just rude with no clue,no manners, no nothing. I hope they fired him already.

The décor of this restaurant is cozy and bright. This restaurant has some of the best valued menus you will ever find as it offers both quality and quantity. I would recommend this restaurant as it will surely satisfy those late night food cravings.

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