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what a nice place to eat late night considering it is not that expensive either. the service wasn't that bad either it was about the same as any other ayce places i've been to and was beyond avg this night, the menu selection wasn't that great and i found myself wishing i could pay more for more item selections. unfortunately the most important part- the food- was quite a BIG dissapointment comapred to what i have heard. the simplest thing in terms of the gomae really pissed me off because it was very salty. I have just never tasted that before and it was really weird and disgusting. I thought to myself how do you mess up gomae. the sashimi also wasn't at a high standard and i could barely taste the salmon. With two of my favorite dishes messed up i really cannot give a solid rating for food. But to be fair there were a lot of positives as well = oyster motoyaki, chopped scallop cones, fried chicken wings, and i forgot what it was called but it was a curry flavored skewered in which i was very happy with. The wasabi was very good as well as it was very strong. Overall though if you compare there food with other ayce establishment I was not impressed one bit.
Atmosphere was regular, nothing special, at all.
Food was alright, if it ever came in the quantities that we actually ordered. That was the biggest issue we had. 5 of us went there for dinner on Monday, the place was about half full.
Dishes that stood out were the beef ribs, prawn tempura, the sushi/sashimi were fresh enough. Even though a lot of the more 'pricier' items were 'sold out' (Toro, Amaebi, unagi, etc.) So that was quite a turn off. Also the fact that I order 9 salmon, 4 chop scallop & 3 tamago would somehow be interpreted as 2 salmon, 2 chop scallop and 1 tamago is really beyond me. I guess you also order chicken wings by halves since I ordered 6 and I only got 3. We ordered our 3rd round and since that's the pattern they were going to use. We wrote down 15 pieces of salmon sushi, surely enough 3 pcs came. C'mon there was 4 guys and 1 girl, we were still pretty hungry, we order 15 and we get 3? I was furious and complained to the manager. He gave us an ugly smirk and barely acknowledged us then walked away. Then a whole bunch of food we didn't even order came.I guess 'compliments of the manager' (uh, it's AYCE, thanks?) We didn't eat any of it since we were worried he might have done something to the food considering the attitude he gave us.
The oysters were disgusting, the 'fresh' oysters weren't very fresh, warm and barely any meat. Invest in some bottles of Tobasco, they didn't even have any, at least that would have killed some of the bad flavour of the oyster. The baked ones were so dry.
No discount or anything on the bill. Left a couple dollars tips on a very disappointing $130+ bill.
I am never, ever coming back! Much better places down the street!
I went there on a Friday evening at around 8pm. Me and my mother had the deluxe AYCE, which is approximately $22.95 per person. It's true, they have a lot of choices on paper, but they cheat you out of a lot of food. It's true that a lot of AYCE restaurants do this, but at least they have the courtesy to be sneaky about it whereas this place was just shamelessly obvious.
The thing is, the moment our order sheet was taken away and handed back to us, which took no longer than 2 minutes, all our food came rushing in. Normally, I would be very impressed by this sort of speed, but it made me wonder how they could come up with our udon noodles, our large selection of sashimi orders, our nigiri sushi, yam/veggie/shrimp tempura, my beef tataki, my ebi sunomono, AND our BBQ meat SO QUICKLY and ALL AT ONCE. Truth behold, my udon was cold and rubbery, almost half of my salmon sashimi order was missing, our BBQ foods were cold too. On top of that, about 30% of what we ordered never showed up, like our vegetable tempura, and the rest of my beef tataki. And they also brought food that I never even ordered, like the tuna tataki for example, which was horrible by the way.
To try out our suspicious, me and my mother requested a second order sheet after we cleared all the food on the table. We ordered only sashimi and 2 miso soups to see if they could at least get a small order right. They chose to ignore our salmon sashimi orders again, god knows why. And this time, it didn't come as fast as the first time.
I've never felt this unhappy before, I was literally grimacing the whole way through, trying not to waste food. At least they kept our tea cups full and our tables clear. Overall, I am thoroughly disappointed with Tomokazu and would not recommend it to anyone who has taste buds or expectations.
My sister, her roommate, and I made a reservation for 9:30 at 5. We requested a booth. we arrived at 9:25 and were seated at 9:30. they didnt give us a booth which is no big deal. there were 4 open booths and one with a reserved sign. parties of 2 were getting seated in them. strange but didnt think much of it. we got the all you can eat deal and put our first order in. while waiting we had to ask 4 times for water before someone did more than look at us and walk away without saying anything. eventually we got a glass of water each. when our first order came we got less than half of what we ordered and the tempura what under cooked and the spring rolls were cold. after realizing that we werent getting anymore food from the first order despite ordering twice as much as was recieved, we put a second order in. we watched for 45 minutes while the tables around us were getting served repeatedly and putting in multiple orders and we got nothing. finally we got something. we had ordered 8 dishes. they only brought us jello. they also came to our table with the wrong food twice. we kept asking the manager if our food was coming and he ignored us every time. when we complained we were missing more than half our food they brought us one more of our dishes of the probably 12 that we were missing from the first and second order. when we went to pay we complained to the manager that we didnt get our moneys worth he just said it was busy and food gets forgotten. i also felt very sick after eating very little of their food and ended up puking after we left. my sister and her roommate did too. I dont know why we were singled out because everyone else was getting great service. i had never been here in my life and i have never felt discriminated against in my life until now.
WORST PLACE EVER
Like the title says, I am a regular to this place, almost once a week. Service still average, food's average, decor's average, everything's average. For $12.95 for the late night menu, you can't go wrong. The only GOOD thing about the place is that it does have 2 tv's and when the canucks game is on, they usually out it on.
I have been a regular for both Tomokazu and Ninkazu for nearly 4 years. I have been coming to this restaurant since I began college. I must say that times has certainly changed.
The food at this restaurant is generally excellent and very very solid everytime. The food quality for both restaurants is similiar as the Sashimi is fresh, and the fish to rice ration is awesome for sushi. The biggest difference is the rolls. The rolls at Tomkazu is from heaven while the rolls at sister restaurant Ninkazu are from hell!! The rolls are solid and a delight to the eyes while at the same time I can comment that the rolls at the sister restaurant NInkazu fall fall apart like it was picked from the garbage.
The calamari and deep fried foods such as the spring rolls and tempura are so crispy and yummy. The best feature is the bbq foods which is korean bbq is marinated to perfection.
The service is quite crappy. I was visiting a group of friends and actually already had dinner and I was kicked out because I couldn't eat. I offered to buy beer and drinks which I said would be more than the cover charge but the manager refused. He wasn't very nice!!!
The ambiance and environment is clean but has dirty stinky washrooms. The late night has the best value overall especially because it has bbq foods however, if your a raw fish lover have the deluxe.
If you want better sushi go Tomokazu.. if you want better service go Ninkazu. If you want better ambiance... well I would say Tomokazu is cozier. The value is obviously equal.
As I said as things change maybe I should seek out other better restaurants.
we went to this restaurant for a special dinner for a large group. I found the place to be a bit dirtyin the booth that we sat in. The portions seemed to be quite small, the beef short ribs were full of fat. The oyster motoyaki tasted like leather, with mustard in it. The rolls were just okay. the place isn't owned by Japanese people so the sashimi didn't look too good. For the price we could have went to a nicer restaurant and had a better experience. Before you order make sure you read the print in the box at the bottom of the menu so you don't end up wasting your money. I would never come back to this restaurant again I think there are many other restaurnts that are 100 times better than this one, and are cheaper even though they are'n't all you can eat.
FOOD:
- The food was great and fresh for AYCE standards.
- The rolls were also good considering they are all pre-made
SERVICE:
- Terrible is the only way to describe it, we were still eating our food and we had the waitress grab the food from right under us.
- The waitress's do not speak one word of English - I know this isn't there fault but someone who can at least explain what the items are on the menu would be great.
AMBIANCE:
- Great decor.
This place is always busy - I guess its because of the food because its not for the service!!!
We went last night, having read the reviews, good and bad, for this place.
As mentioned by many others, the service here is, politely, funky. Hit or miss.
And yes, uncomfortable seating, especially in the horikotatsu (the tables along the walls where you take off your shoes, sit on the floor and your legs drop down into a hole beneath the table). Normally, Japanese restaurants would have cushions for this kind of seating. I ended up folding my vest and sitting on that.
The food was decent, but nothing was spectacular. The sushi sometimes had warm rice. That is not how sushi is made... The rice is cooled by hand before being used. It was very odd to place a piece of sushi in your mouth and almost burn your tongue.
The sashimi was good quality. We were impressed with the octopus and squid. But when menu items weren't available, the only way we knew was when the wait staff didn't deliver it.
And be warned: not that you'd normally order jello at a sushi place, but don't order it here... it had a skin layer and was made with too little water, so it was overly sweet.
I think we'll try some other AYCE places before we go back...
I guess this is where everyone goes for AYCE, and I can see why. Went with a group of 6 for late-night dinner and everything we ordered was good. The food came quickly (some AYCE places like to dawdle so that you run out of time) and the sashimi was fresh, rolls were good (not too much rice), motoyaki and gyoza were not as greasy or burnt--something I expect from other AYCE restaurants. The menu had a good variety too. The only thing that was sub-par was the chopped scallop cone. Plenty of scallop, but just not quite as fresh as everything else.
Contrary to the last review, there is indeed a limit for sashimi (for late-night anyways). Max 2 orders of 3 pieces per person, which was enough for me. The only downside is that this place is VERY popular and the wait can be long. Be prepared to wait.
I rated the food here at 3 stars, comparing it to the range of all the Japanese dining I've ever had...but compared to other AYCE places I'd give it 5.
I went to Tomokazu for lunch AYCE for my first time, since I saw many positive reviews. I'd say it was an average AYCE after all, but my expectation was too high after seeing many positive reviews.
The best features here are: price ($9.95 for lunch, one of the cheapest I know for Japanese AYCE), plenty of free parking behind the building.
At most Japanese AYCE places here, sushi is okay, and other food isn't that good, Tomokazu was no exception. I try deep fried items only when I find their food is excellent, so I didn't this time. Misoshiru, tea were not thick / strong enough. Chicken teriyaki turned out to be deep fried, not grilled or pan fried, it was greasy.
Selection was smaller than average I found. I know I went for lunch, but they didn't have items like yakitori, hiyayakko, etc.
Maybe because my table was out of servers' way, I didn't receive much attention. I almost stood up and handed in my order myself after having waited for more than 5 min. after filling out my 2nd order.
I don't think I'll go back, since there are some other Japanese AYCE places in the area.
Maybe they've got new management lately?
Tomokazu, a new comer to the all-you-can-eat sushi places has made its mark. Clean, and spartan decor, good food for value, and service is decent. They do change up the menu enough to make it interesting and I find both their cheapie all you can eat (lunch & late-night) and the more expensive FULL (dinner) menus are well worth it! They have a good selection of Sashimi, and a large selection of Robata including a few Korean favorites too! Keep it up guys!
Went here for lunch with a few coworkers. The price is on par with most AYCE sushi places.
Food: The good thing about here is that you get 2 orders of sashimi per person, which is better than most places. I found the food in general to be very fresh and tasty. The chicken karage was especially good, and was fryed to the right crispiness.
Service: Basic AYCE type of service. Nothing outstanding, but again, nothing to complain about. They kept our tea filled consistently, which is something I can't say about all places.
Ambiance: Restaurant overlooks Broadway, so there is some people watching to do. Table felt clean, and utensils were also. The only drawback is the lack of parking.
My friends and I went to Tomokazu for the first time -for the deluxe ayce menu - a couple nights ago and I agree with the majoirty of reviews.
It's not an amazing-oh-my-god-this-is-the best sushi restraunt, but its decent and a bit better than the other chains such as SuiShaYa or Richmond sushi. However, what does make me want to return to Tomokazu is the, literally all you can eat sashimi. There is no limit on the sashimi and there is raw oysters on the deluxe menu. Price wise, I say it's decent since there was a nice variety of items and we probably ate more than 26$ worth of sashimi. we paid around 26$ each not including tips.
Ambiance is okay, its not loud and we were seated in a booth with offered a decent view of west broadway.
overall, if you have an insane craving for raw fish, tomokazu is your place.
I use to come here for ayce.....but i've discovered other places that have a better menu. their food is ok for ayce, service is decent, but i find the place pretty dirty and not well maintained. I haven't been there for a while now but it's one of the decent ayce in bc.
i'd highly recommend toyama in the robson area, it's got an amazing menu and it's newer so atmosphere is great. But service is mediocre
I've been to many all-u-can-eat sushi places and Tomokazu is definitely one of my favourites. Go after 9:30 and it's only about $13. You get a limited amount of sashimi, but it's worth it. Chicken wings, oyster motoyaki, chicken miso, and gyozas were my favourites. Overall, I'm a huge fan of this place. There's good parking - front and back, restaurant is clean, service is fast, and the food is really decent for the price. You get a good selection. If not, you can pay a little extra for the special menu.
I have been to Tomokazu 3 times, all because I went with a group. Everytime I go, I am amazed as to why we came here. It is actually quite expensive for what you get. There are so many better sushi restaurants that have tastier food for much cheaper. The main reason why I am so turned off this place is the service. Such freaking bad service!! Everytime I go, I am amazed as to how mean all the people who work there are. I don't need special treatment or anything, but at least be somewhat courteous!
1. It was hard to get watress' attention.
2. A part of our order slipped through the cracks, so after 20 min we had to re-order it again.
3. We shared our concerns with the manager. He said only two things: "OK" and "Sorry about that" in the end of the conversation.
4. The food was good though.
Will never come again and will tell my friends to stay away from this place.
We went there for a friend's birthday and we had a table of about 12 people. The sashimi was frozen, and the type/amount of food we ordered was not the food we got.
One of our friends brought 2 bottles of alcohol to mix a drink for the birthday boy, then when this manager person saw, he told us that the restaurant charges a fee for drinking self-brought alcohol. But then he said that he wouldn't charge us if we didn't open the 2nd bottle.
When the bill came, we found out that he did in fact charge us the fee. We asked about it and he said "I told you I would charge you for the one you already opened, but not the one you have not opened." We were so pissed off, so we decided to leave only 2$ tip when we had a $200 meal. Then the manager chased after us and started asking (VERY LOUDLY) in a very bad attitude "I want to ask you WHY you only gave us 2$ tips." One of my friends said "Well your sashimi was frozen, and..." Then the manager cut him off and went, "OKOK WHATEVER" and walked away.
We haven't been back there since.
Knowing that AYCE places like this are usually packed for late night, I made a reservation for 9.30 on Saturday for 3 people. We arrived at 9.25 and there was already a large group of people waiting around the entrance. No problem, I thought -- *I* have a reservation!
Well, the rather harried-looking guy up front put us on the "reservation list" and said our table would be ready in "10 minutes". I have never seen a "reservation list" at any restaurant (including AYCE places), and I've been to lots! We were the fourth or fifth party on the "reservation list". They were adding new groups without a reservation to the normal waiting list and also giving them the "10 minutes wait" line.
By 9.50 we had not been seated and were still third on the list, so we asked the front man how much longer we had to wait. "I don't know," he said. We asked him about their reservation policy and he was rude, so we decided to cut our losses and leave. He was still telling new parties without reservations that they'd only have to wait "10 minutes". Unbelievable.
What's the point of a reservation if I have to be put on a list and wait a long time? They are clearly overbooking this place to increase $$$. Extremely poor service. It's also extremely noisy (again, worse than other AYCE places I have been to) but it looks nice enough. The food is decent for AYCE (I actually managed to get a table on a previous visit!) but nothing special. I won't ever be going back, though.
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