Tomokazu offers all you can eat Japanese for lunch, dinner, and late night. An la carte menu is also available.
My boyfriend and I arrived a bit early, for the start of late-night all-you-can-eat sushi which starts at 9:30 pm. We were seated at a small table. We asked if there was a larger table available, as the restaurant wasn't nearly full, but our request was refused. The food was ok, typical of all-you-can-eats - nothing spectacular. The surprise came at the end of the meal. We had parked our car in the underground parking with a big sign labeled "Tomokazu Parking". When we paid our bill we presented our parking stub but was told the parking reimbursement was honoured only for dinners, not late-night. That was no big deal, but when we went down to the parking garage, we found our car had been locked in. There was no sign at all, and no warning from the restaurant employees, that the garage is locked every night at 10 PM. (Our parking stub was valid until 11 PM!) Thankfully the restaurant had a key to let patrons back into the garage, but I was peeved that I wasn't warned ahead of time about this.
I have been to Tomokazu several times in the past, but this time is definitely my last.
I went to this place on Sunday night for the AYCE deluxe dinner. We arrived at about 8 pm and the restaurant was busy but not packed. i used to love this place because they never cut the orders. This time, it is bad. We ordered 8 pieces of soft shell crab roll and only 2 pieces came out. Same thing with the sashimi and pretty much everything else. I have to agree with the previous review, this place is no longer worth it as the service is horrible. Food is better that other AYCE places but what good is it if they are not served?
At the start everything was going great. Our party of 7 was getting half of what we ordered which is typical of AYCE restaurants. Then things took a dark turn. We stopped getting any kind of fish/roll related orders. We sent in Four sheets trying to get some California, Alaska, Futomaki, Salmon rolls, even some Cones. Nothing was coming besides the Pot stickers / chicken. Salmon/Tuna sushi was also non existent. The waiter continued to say that we never ordered it, and was unable to come up with our order sheets.
While the food was pretty good. If you're looking to have a small snack while paying for AYCE, this is the place to go. If you're looking to actually eat a meal, go else where and don't waste your money and time.
My sister, her roommate, and I made a reservation for 9:30 at 5. We requested a booth. we arrived at 9:25 and were seated at 9:30. they didnt give us a booth which is no big deal. there were 4 open booths and one with a reserved sign. parties of 2 were getting seated in them. strange but didnt think much of it. we got the all you can eat deal and put our first order in. while waiting we had to ask 4 times for water before someone did more than look at us and walk away without saying anything. eventually we got a glass of water each. when our first order came we got less than half of what we ordered and the tempura what under cooked and the spring rolls were cold. after realizing that we werent getting anymore food from the first order despite ordering twice as much as was recieved, we put a second order in. we watched for 45 minutes while the tables around us were getting served repeatedly and putting in multiple orders and we got nothing. finally we got something. we had ordered 8 dishes. they only brought us jello. they also came to our table with the wrong food twice. we kept asking the manager if our food was coming and he ignored us every time. when we complained we were missing more than half our food they brought us one more of our dishes of the probably 12 that we were missing from the first and second order. when we went to pay we complained to the manager that we didnt get our moneys worth he just said it was busy and food gets forgotten. i also felt very sick after eating very little of their food and ended up puking after we left. my sister and her roommate did too. I dont know why we were singled out because everyone else was getting great service. i had never been here in my life and i have never felt discriminated against in my life until now.
WORST PLACE EVER
We went to their "all you can eat" lunch and left very unhappy. We received perhaps 1/2 of the items we ordered - the two young sushi chefs seemed to be much more interested in talking to one another and to the servers than they were in actually making anything we asked for. Service was slow, barely present, and appeared uninterested in the customers. Food quality was barely acceptable.
I used to come to this restaurant a few years ago with a group from work and it was quite good at the time. I was shocked at what a poor value it has become in the intervening time. An entirely unsatisfying experience.
The food here is solid, considering it's AYCE. It's one of the better AYCE restaurants around.
The service is terrible. It's common knowledge that restaurants like to cut orders and we would usually just reorder. But some of the food items that were reordered again and again didn't even come!
I have to say that the value was only decent because not everything that was ordered came.
Next time, I'm just going to skip the dinner AYCE and come for lunch.
I use to come here for ayce.....but i've discovered other places that have a better menu. their food is ok for ayce, service is decent, but i find the place pretty dirty and not well maintained. I haven't been there for a while now but it's one of the decent ayce in bc.
i'd highly recommend toyama in the robson area, it's got an amazing menu and it's newer so atmosphere is great. But service is mediocre
what a nice place to eat late night considering it is not that expensive either. the service wasn't that bad either it was about the same as any other ayce places i've been to and was beyond avg this night, the menu selection wasn't that great and i found myself wishing i could pay more for more item selections. unfortunately the most important part- the food- was quite a BIG dissapointment comapred to what i have heard. the simplest thing in terms of the gomae really pissed me off because it was very salty. I have just never tasted that before and it was really weird and disgusting. I thought to myself how do you mess up gomae. the sashimi also wasn't at a high standard and i could barely taste the salmon. With two of my favorite dishes messed up i really cannot give a solid rating for food. But to be fair there were a lot of positives as well = oyster motoyaki, chopped scallop cones, fried chicken wings, and i forgot what it was called but it was a curry flavored skewered in which i was very happy with. The wasabi was very good as well as it was very strong. Overall though if you compare there food with other ayce establishment I was not impressed one bit.
we went to this restaurant for a special dinner for a large group. I found the place to be a bit dirtyin the booth that we sat in. The portions seemed to be quite small, the beef short ribs were full of fat. The oyster motoyaki tasted like leather, with mustard in it. The rolls were just okay. the place isn't owned by Japanese people so the sashimi didn't look too good. For the price we could have went to a nicer restaurant and had a better experience. Before you order make sure you read the print in the box at the bottom of the menu so you don't end up wasting your money. I would never come back to this restaurant again I think there are many other restaurnts that are 100 times better than this one, and are cheaper even though they are'n't all you can eat.
- The food was great and fresh for AYCE standards.
- The rolls were also good considering they are all pre-made
- Terrible is the only way to describe it, we were still eating our food and we had the waitress grab the food from right under us.
- The waitress's do not speak one word of English - I know this isn't there fault but someone who can at least explain what the items are on the menu would be great.
- Great decor.
This place is always busy - I guess its because of the food because its not for the service!!!
I went here quite a few times and every time I came, it started to get worse and worse. I will no longer recommend this place to anybody. The food used to be good but not anymore. The sashimi did not taste or look fresh. The sashimi is warm and its texture was like plastic. The cones were not crispy and were soggy. The servers are rude and uninviting. We went with the lite dinner menu which was $20. Throughout our whole dinner, we were being watched by all the servers and the manager. When I asked for the bill, the server told me she couldn't give it to us unless we finished the last plate of sushi which contained ~3 rolls. The rolls were not fresh and we did not want to eat them. She came back with our bill with added charges. They just cut their tip in half and lost a returning customer. Seems like this place is having bad business since they want to nickel and dime every single customer for every piece of wasted food. Please don't just take my word for it, other reviewers have also said the same. I nearly threw up after I left the place because of the disgusting lingering taste that was left in my mouth from the food. I hope this place goes out of business for its disservice to the community.
My friends and I went to Tomokazu for the first time -for the deluxe ayce menu - a couple nights ago and I agree with the majoirty of reviews.
It's not an amazing-oh-my-god-this-is-the best sushi restraunt, but its decent and a bit better than the other chains such as SuiShaYa or Richmond sushi. However, what does make me want to return to Tomokazu is the, literally all you can eat sashimi. There is no limit on the sashimi and there is raw oysters on the deluxe menu. Price wise, I say it's decent since there was a nice variety of items and we probably ate more than 26$ worth of sashimi. we paid around 26$ each not including tips.
Ambiance is okay, its not loud and we were seated in a booth with offered a decent view of west broadway.
overall, if you have an insane craving for raw fish, tomokazu is your place.
I have been a regular for both Tomokazu and Ninkazu for nearly 4 years. I have been coming to this restaurant since I began college. I must say that times has certainly changed.
The food at this restaurant is generally excellent and very very solid everytime. The food quality for both restaurants is similiar as the Sashimi is fresh, and the fish to rice ration is awesome for sushi. The biggest difference is the rolls. The rolls at Tomkazu is from heaven while the rolls at sister restaurant Ninkazu are from hell!! The rolls are solid and a delight to the eyes while at the same time I can comment that the rolls at the sister restaurant NInkazu fall fall apart like it was picked from the garbage.
The calamari and deep fried foods such as the spring rolls and tempura are so crispy and yummy. The best feature is the bbq foods which is korean bbq is marinated to perfection.
The service is quite crappy. I was visiting a group of friends and actually already had dinner and I was kicked out because I couldn't eat. I offered to buy beer and drinks which I said would be more than the cover charge but the manager refused. He wasn't very nice!!!
The ambiance and environment is clean but has dirty stinky washrooms. The late night has the best value overall especially because it has bbq foods however, if your a raw fish lover have the deluxe.
If you want better sushi go Tomokazu.. if you want better service go Ninkazu. If you want better ambiance... well I would say Tomokazu is cozier. The value is obviously equal.
As I said as things change maybe I should seek out other better restaurants.
I've been to many all-u-can-eat sushi places and Tomokazu is definitely one of my favourites. Go after 9:30 and it's only about $13. You get a limited amount of sashimi, but it's worth it. Chicken wings, oyster motoyaki, chicken miso, and gyozas were my favourites. Overall, I'm a huge fan of this place. There's good parking - front and back, restaurant is clean, service is fast, and the food is really decent for the price. You get a good selection. If not, you can pay a little extra for the special menu.
Food: we were there on a friday to try their $13 late nite AYCE. food came out super fast...i guess since they had pre-made a lot of the food earlier like the rolls and cones. hot foods still came out quite warm. nothing to complain or rave about. standard chinese jap food. i would have to say tho their AYCE quality is still better than Rmd Sushi.
Service: all about efficiency. dont expect anything more and you wont be disappointed. surprisingly there was no wait, but they do take reservations.
Ambiance: nothing special. good place to grab some food w/ friends. it's noisy fr all the ppl. cleanliness is decent...but i try not to look to too hard!
Overall: i'd do the late nite AYCE here again. for $13 u can't go wrong! it's like ordering an entree at most places nowadays.
I went there on a Friday evening at around 8pm. Me and my mother had the deluxe AYCE, which is approximately $22.95 per person. It's true, they have a lot of choices on paper, but they cheat you out of a lot of food. It's true that a lot of AYCE restaurants do this, but at least they have the courtesy to be sneaky about it whereas this place was just shamelessly obvious.
The thing is, the moment our order sheet was taken away and handed back to us, which took no longer than 2 minutes, all our food came rushing in. Normally, I would be very impressed by this sort of speed, but it made me wonder how they could come up with our udon noodles, our large selection of sashimi orders, our nigiri sushi, yam/veggie/shrimp tempura, my beef tataki, my ebi sunomono, AND our BBQ meat SO QUICKLY and ALL AT ONCE. Truth behold, my udon was cold and rubbery, almost half of my salmon sashimi order was missing, our BBQ foods were cold too. On top of that, about 30% of what we ordered never showed up, like our vegetable tempura, and the rest of my beef tataki. And they also brought food that I never even ordered, like the tuna tataki for example, which was horrible by the way.
To try out our suspicious, me and my mother requested a second order sheet after we cleared all the food on the table. We ordered only sashimi and 2 miso soups to see if they could at least get a small order right. They chose to ignore our salmon sashimi orders again, god knows why. And this time, it didn't come as fast as the first time.
I've never felt this unhappy before, I was literally grimacing the whole way through, trying not to waste food. At least they kept our tea cups full and our tables clear. Overall, I am thoroughly disappointed with Tomokazu and would not recommend it to anyone who has taste buds or expectations.
On a last-minute whim, a group of friends and I ended up in this place because they were open late.
FOOD was only decent. Nothing much to say about it because it was pretty much run-of-the-mill.
SERVICE, however, can have more said about it: It was really really really bad. "Service" consisted of random servers plopping down plates of food at our table (which at many times weren't right in quantity anyway) and when asked about an order that never came, they responded with, "Maybe you already ate that one!" WTFASDFJKL? No noodle bowls of any type ever appeared on our table and the item in question was udon. Tipped obligatory 10% in the end just because it's customary.
AMBIANCE is REALLY RUINED BY THE CRAP SERVICE.
They are open late nights though. But I'm sure it's worth your time to find another place.
Atmosphere was regular, nothing special, at all.
Food was alright, if it ever came in the quantities that we actually ordered. That was the biggest issue we had. 5 of us went there for dinner on Monday, the place was about half full.
Dishes that stood out were the beef ribs, prawn tempura, the sushi/sashimi were fresh enough. Even though a lot of the more 'pricier' items were 'sold out' (Toro, Amaebi, unagi, etc.) So that was quite a turn off. Also the fact that I order 9 salmon, 4 chop scallop & 3 tamago would somehow be interpreted as 2 salmon, 2 chop scallop and 1 tamago is really beyond me. I guess you also order chicken wings by halves since I ordered 6 and I only got 3. We ordered our 3rd round and since that's the pattern they were going to use. We wrote down 15 pieces of salmon sushi, surely enough 3 pcs came. C'mon there was 4 guys and 1 girl, we were still pretty hungry, we order 15 and we get 3? I was furious and complained to the manager. He gave us an ugly smirk and barely acknowledged us then walked away. Then a whole bunch of food we didn't even order came.I guess 'compliments of the manager' (uh, it's AYCE, thanks?) We didn't eat any of it since we were worried he might have done something to the food considering the attitude he gave us.
The oysters were disgusting, the 'fresh' oysters weren't very fresh, warm and barely any meat. Invest in some bottles of Tobasco, they didn't even have any, at least that would have killed some of the bad flavour of the oyster. The baked ones were so dry.
No discount or anything on the bill. Left a couple dollars tips on a very disappointing $130+ bill.
I am never, ever coming back! Much better places down the street!
Tomokazu, a new comer to the all-you-can-eat sushi places has made its mark. Clean, and spartan decor, good food for value, and service is decent. They do change up the menu enough to make it interesting and I find both their cheapie all you can eat (lunch & late-night) and the more expensive FULL (dinner) menus are well worth it! They have a good selection of Sashimi, and a large selection of Robata including a few Korean favorites too! Keep it up guys!
Tomokazu on West Broadway is the sister restaurant to Ninkazu in Richmond. If they were really sisters, Tomokazu would be the awkward, dorky sister living under the shadow of the popular and talented Ninkazu. They might be related, but they are nothing alike. The servers don't actually smile, nor are they friendly in even the slightest way. They are, however, efficient and quick in refilling tea & water, bringing your food and removing empty plates.
The food itself was just ok - really nothing at all like the food at Ninkazu, which wowed me with both presentation and flavours. The beef tataki was so disappointing at Tomokazu that I actually questioned whether or not I had the right dish. It was bland and watery and the sauce was completely flavourless. The ebi sunomono had one small piece of a freezer-burned baby shrimp (not even a whole one) and the noodles were tough and tasted old. Some of the more average dishes like the tempura, gomae and gyoza were good, and the sashimi was fine - but after my experience at Ninkazu, I just felt let down. The value is still decent, because for the sashimi and nigiri sushi I ordered, it would have been over $20 anywhere else - the $22.95 I paid for the deluxe option here was still worth it, as I probably had about $40 worth of food. I can't rate this restaurant mediocre, so I give it three stars - if you expect something really great, the trip to Richmond is worth it.
I would go back, I just know which dishes to avoid next time.